Assured Plumbing & Heating
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Based on review analysis
2 concerns
Two of five reviews (40%) describe aggressive overpricing and billing disputes, with one documented case of $600 labor charge for 20 minutes of work, High review variance (43 point spread) indicates wildly inconsistent customer experiences, with 1 star reviews citing rip offs versus 5 star reviews praising service
Trust Score: 0/100 · Based on 5 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 5 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Severe pricing issues: one reviewer paid $200 dispatch fee + $600 labor charge (quoted $1,025 total) for 20 minutes of work when the part cost $389 online; another reports being 'completely ripped off' with 'over the top prices'
Poor customer service and communication: one reviewer reported unfriendly, unhelpful service and dismissal of pricing concerns
Limited diagnostic commitment: plumber arrived for boiler issue, saw inducer fan motor problem, but left without attempting diagnosis or repair when part wasn't in truck
Two of five reviews (40%) describe aggressive overpricing and billing disputes, with one documented case of $600 labor charge for 20 minutes of work
High review variance (43 point spread) indicates wildly inconsistent customer experiences, with 1 star reviews citing rip offs versus 5 star reviews praising service
Quality & Professionalism
High-quality workmanship when work is performed (2 reviewers noted 'excellent workmanship' and 'awesome service')
Communication
Poor customer service and communication: one reviewer reported unfriendly, unhelpful service and dismissal of pricing concerns
Pricing
Severe pricing issues: one reviewer paid $200 dispatch fee + $600 labor charge (quoted $1,025 total) for 20 minutes of work when the part cost $389 online; another reports being 'completely ripped off' with 'over the top prices'
Poor customer service and communication: one reviewer reported unfriendly, unhelpful service and dismissal of pricing concerns
Customer reviews
Reviews from Google, Yelp & more
Awesome service!
MY EXPERIANCE WITH ASSURED PLUMBING WAS GREAT. EXCELLENT WORKMANSHIP.
This man is honest. He will be there anytime of the day or night and he will return if something is wrong. He works hard and is excellent at problem solving. People call him because he will come late at night, on weekends and holidays and then get angry when he charges for the service.
Completely ripped off my family. Terrible customer service, over the top prices. Not friendly or helpful. Do not use this Plummer! They stink.
Want to write about a bad plumbing experience. Saturday night our boiler stopped working in the middle of the night. Temperature was -5F with wind chill. In the morning I called Assured Plumbing I was told over the phone that they will charge me $200 dispatch fee but if I let them do the work they will subtract that from the cost of the work. When the plumber arrived he saw that my boiler is making noise from the inducer fan motor. He immediately was ready to leave since he didn't have that part. Didn't even try to remove it to see why it's making noise. I paid $200 for nothing. He also left me with a proposal for $1025 to replace it.I found the part online for $389.00 +tax. I picked up the part In the next morning and installed it myself in 20 minutes. So the contractor wanted to charge me $600 labor charge for 20 minutes of work. When I call the contractors office about it he said Yes $600 for labor of 20 minutes and that the way he can stay in Buisiness.I replied that what it cost to lose customers and get out of Buisiness. This place is aweful do not go here they will rip you off at all costs!!!
Business details
Service area
Based in Patchogue. Serves 13 nearby cities within 20 miles:
Assured Plumbing & Heating