NH Ross
Plumber · Coram, NY
Our verdict
Dispatch and technicians arrive within 20 minutes for emergencies with excellent workmanship, but sales team uses high-pressure tactics and pricing lacks transparency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Coram, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency response is exceptional—multiple reviewers report 20-minute arrival times even for urgent calls
1 cited review
“Paul and Cole showed up in 20 minutes — twenty!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians deliver thorough, professional work—4 of 5 reviews specifically praise workmanship quality, testing, and explanations
2 cited reviews
“Double checked everything was working right before leaving.”
“Paul and Cole showed up in 20 minutes — twenty!”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day problem resolution documented—one reviewer had parts shortage handled same-visit with rapid parts delivery
1 cited review
“Paul and Cole showed up in 20 minutes — twenty!”
Strong communication from dispatch and technicians—office proactively updates customers during service
2 cited reviews
“Office always kept me updated on the installation.”
“Paul and Cole showed up in 20 minutes — twenty!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Sales pressure and pricing manipulation—one detailed review documents manipulative sales tactics with conditional discounts tied to immediate payment and scheduling, suggesting a systematic approach rather than isolated incident
Cited in 1 of the 5 reviews we analyzed.
Red flag
Quality control variance in crew composition—one reviewer noted lead technician was 'fantastic' but 'accompanied by inferior help,' indicating inconsistent technician pairing standards
Cited in 1 of the 5 reviews we analyzed.
Sales team uses aggressive tactics including high-pressure same-day closure offers and artificial urgency ('let me call the manager' play)
Cited in 1 of the 5 reviews we analyzed.
Pricing lacks transparency—one reviewer reported $5k discount suddenly available for cash+Monday installation after Saturday quote, suggesting initial quote was inflated
Cited in 1 of the 5 reviews we analyzed.
Follow-up responsiveness gaps—customer reported unanswered callback request about water softening system post-installation
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Based on recent service call and quote for entire tankless system I give NH Ross a solid 5 rating. Both the technician, John, and sales rep., Jose were courteous, knowledgeable and very professional. Our cast iron boiler did the job for the last 23 years, however, recently the unit was costing us money so with the guidance of John @ Jose and some research we opted to go with the tankless system. This is an …”
Positive
“Your tech install, Paul and his coworker Cole provided excellent service. They were very professional and polite. They installed the attic fan and went over the details of the installation and operation of the fan functions. Also, I would like to mention that the office always kept me updated on the installation and after the install”
“Kevin and Todd were absolutely fantastic from start to finish, super kind and professional about the whole installation and removal process of our boiler. Quick, efficient, clean — clear communication and confidence that let us know the work was being done right. Double checked to make sure everything was working right before leaving. I couldn’t recommend them enough. 11/10, amazing ✨”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,667 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own NH Ross?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Coram · Wading River · Central Islip · Ocean Beach