Hilltop Plumbing & Heating
Plumber · Patchogue, NY
Our verdict
Excellent workmanship and same-day emergency response, but communication breaks down on complex permit-dependent projects.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Outstanding workmanship quality mentioned in 3 of 5 reviews, with customers noting meticulous attention to detail and professional crew behavior
2 cited reviews
“The workmanship is outstanding. Honestly, the oil burner room looks very cool”
“They were on time, diligent about doing everything by the book”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Responds immediately to emergency calls, including nights and weekends (unclogged toilet on Sunday)
1 cited review
“Vinny responded to my call immediately and unclogged my toilet”
Handles full project scope including permits, inspections, and cleanup without requiring homeowner coordination
1 cited review
“They were on time, diligent about doing everything by the book”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Accurate estimates and transparent pricing on completed projects
1 cited review
“They were on time, diligent about doing everything by the book”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports significant project delay (3+ months) on permit appeal with complete loss of communication and customer deposit retained despite failure to complete work
“Three months in, no further updates. Scheduled another inspection without additional work”
Critical communication failure on permit-dependent work: customer left waiting three months with no updates while company was 'appealing with the town,' then scheduled additional inspection without completing any remedial work
“Three months in, no further updates. Scheduled another inspection without additional work”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not recommend! Literally go anywhere else!! The quote was great, initial assessment great. Was three months in, they were “appealing with the town”, no further updates. Scheduled another inspection without doing any additional work since failing inspection. Waste of time. Took my deposit. Ended up with another company that did the work and finished the permit within 3 weeks. Consider the next guys, they aren’t it.”
Positive
“Highly recommended! I recently had a new oil burner installed, and I couldn’t be happier with the experience. The owner, Vinny, is a licensed plumber who supervised every detail from start to finish. The men on the job were professional, punctual and extremely clean. They were genuinely a pleasure to have in my home. The price was competitive, but more importantly, I had complete confidence the job was being done …”
“Hilltop Plumbing and Heating did an outstanding job on our home elevation project in LB, which included all new gas, water, and heating plumbing. Their estimate was accurate, they showed up every day on time, and the crew was neat and respectful of the rest of the house and floors. They also handled all of the necessary permits and inspections, which made the whole process much easier for us during a difficult time. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 48 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Own Hilltop Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Hilltop Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Coram · Central Islip · Ocean Beach · Wading River