FastPlumber near me

The 15 24/7 plumbers serving Wilmington

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 421 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown WilmingtonHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 421 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Wilmington →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

H2Flo Plumbing and Sewer LLC

Top pick24/7 per Google listing
4.7 (157 Google reviews) 19.7 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ on 157 reviews; 82 of 89 analyzed are 5-star; fair_pricing=9 and fast_response=17 in themeCounts; Sunday-night sewer emergency answered and resolved within hours; $1,000 less than competing quote cited in 1 review.

Rating mix — of the 15 reviews we analyzed157 total on Google
5★13
4★0
3★0
2★0
1★2

What reviewers keep saying

  • Sunday night emergency sewer backup answered when multiple other companies did not — on-site within hours per 1 detailed reviewer account. (cited in 1 of 89 reviews)
  • Pricing consistently cited as fair: $1,000 below a competing quote in 1 review; fair_pricing=9 across 89 analyzed reviews; 12 mentions as cheap-plumber. (cited in 2 of 89 reviews)
  • Water heater diagnosis with no charge for inconclusive first visit: returned second time, diagnosed issue immediately and answered all questions on water heater condition. (cited in 1 of 89 reviews)

What reviewers complain about

  • 1-star review labels the business 'overpriced and unprofessional' — thin on specifics but documents at least 1 dissatisfied customer in the reviewed period. (1 of 89 reviews)
What reviewers praise
“When you’re in an emergency situation, you don’t have time to research the best company or the best price. You go with your gut and cross your fingers. Just a few days before New Year’s Eve, our sewer drains started backing up in the house. Thankfully, we …”
GianPaolo Vernazzani · ★★★★★ · Google · Jan 2026
The most critical take we found
“I had an apprentice come recently who did not fix the toilet issue was here about 10 minutes, had to call for help while here on how to do something and $253 later I still have the issue. I have expressed this to the office and requested a partial refund, the …”
Janett Garcia · ★ · Google · Sep 2024

We read 89 of 157 reviews · newest from Jan 2026

(708) 966-2239
Full report →Website ↗
2

All About Plumbing Inc.

Top pick24/7 per Google listing
4.8 (57 Google reviews)4.8 on Yelp (20) 18.1 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 57 reviews; 72 of 77 analyzed are 5-star; themeCounts professional=29, fast_response=12, weekend_or_emergency=7 — Ray is the primary tech cited by name across multiple reviewers with a strong same-day emergency track record.

Rating mix — of the 15 reviews we analyzed57 total on Google
5★11
4★0
3★0
2★0
1★4

Why we're cautious

  • 1 review documents a no-show after a month of phone tag and a scheduled estimate date — customer never heard back (themeCounts.slow_response=2) (1 of 77 reviews)
  • Appointment no-show in 1 of 77 analyzed reviews — customer waited a full day off work with no call and no show after a month of scheduling delays (1 of 77 reviews)

To be fair

  • Emergency response confirmed at 11pm with stay-until-1am completion cited in 1 of 77 analyzed reviews; weekend availability in 7 reviews (themeCounts.weekend_or_emergency=7) (cited in 2 of 77 reviews)
  • fast_response cited in 12 of 77 analyzed reviews — voicemail at 7am returned quickly, basement clog cleared in 20 minutes (cited in 2 of 77 reviews)
  • Repeat customers across 3+ separate jobs citing consistent quality; reasonably priced with cheap-plumber mentioned in 11 of 77 reviews (cited in 2 of 77 reviews)
What reviewers praise
“left a voicemail at around 7am for a clogged basement drain, and Ray got back to me very quickly, he arrived to my house promptly and got the job done ASAP. Him and his assistant diagnosed the problem and finished in around 20 mins. He was very kind and I …”
Sergio Barrios · ★★★★★ · Google · Oct 2025
The most critical take we found
“Worst driver ever!! Literally drive the speed limit while on the roads or STAY HOME It is seriously a hazard to drive 10 mph under the speed limit”
Allysss Thompson · ★ · Google · Dec 2022

We read 77 of 57 reviews · newest from Oct 2025

(815) 436-3606
Full report →
3

Highland Plumbing Inc

Top pick24/7 per Google listingSmall track record
4.9 (35 Google reviews) 18.5 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 35 reviews; all 5 sampled are 5★; 25-year family-run track record (Chad + sons); workmanship=4 in 5 sampled reviews — excels at renovation follow-through and clear communication on complex jobs.

Rating mix — of the 5 reviews we analyzed35 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 35 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 25-year multi-generation track record (Chad + sons); same customer used for new construction of personal home and still returns for routine service — strongest loyalty signal in the Lockport batch (cited in 2 of 5 reviews)
  • Middle-of-the-night call answered; tech on site by 7:30 AM next morning for no-water emergency — strong early-morning rapid response (cited in 1 of 5 reviews)
  • Permanent fix over temporary patches: quoted sinkhole repair correctly when others proposed short-term solutions; pricing cited as great value for the quality delivered (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I was very impressed with Highland plumbing. I called them in the middle of the night, knowing I was going to need them in the morning as I had no water. They were at my house by 7:30 in the morning and fixed the problem. They we're very pleasant to deal …”
catherine wagner · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 35 reviews · newest from Jan 2026

(815) 725-1050
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
4

Mr. Rooter Plumbing of Will County

Caveats apply24/7 per Google listing
4.7 (546 Google reviews)2.9 on Yelp (21) 15.6 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7-star franchise with 546 reviews but reviewConsistency=0.55 — 12 one-star reviews in 100 analyzed; Brad praised for septic/sewer work, but $380 rodding, $500 faucet fix (re-leaked within a week), and unprofessional behavior documented.

Rating mix — of the 15 reviews we analyzed546 total on Google
5★8
4★1
3★0
2★0
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Yelp 1-star: $500 faucet cartridge replacement leaked again within a week; second visit also failed; Yelp reviewer paid $500 for a problem that required a full valve replacement they weren't told about upfront. (1 of 100 reviews)
  • expensive=3 in 100 reviews; $380 for rodding a 40-foot residential drain called 'more expensive than planned'; 'too high' for informational-only visit. (2 of 100 reviews)
  • poor_workmanship=3 in 100 reviews; faucet repair charged $500, both valves re-leaked within a week; plumber returned and the fix held for 2 more weeks then failed again. (1 of 100 reviews)

To be fair

  • Same-day dispatch confirmed in 15 of 100 reviews, including Saturday night after rival company was a no-show; Brad clears sewer roots with camera verification on late-evening calls. (cited in 2 of 100 reviews)
  • Sump pump installed through flooding conditions; new kitchen sink drain plumbing completed on a Sunday call; weekend_or_emergency=5 in 100 reviews. (cited in 2 of 100 reviews)
What reviewers praise
“Brad Traina did an awesome job on my outdoor plumbing system! He worked very hard to clear the roots that were causing the sewer backup into my basement and took the time to thoroughly explain to us the issue, showing my wife and I what he was seeing on his …”
Scott Phillips · ★★★★★ · Google · Feb 2026
The most critical take we found
“I was given a quote of $690 walking in the door with no guarantee of fixing the problem of my clogged main. I have two newborns in my home and Brad Traina saw that I was desperate and hustled me for my money and did not fix the problem. After 4 hours on site …”
Joshua Taylor · ★ · Google · Nov 2025

We read 100 of 546 reviews · newest from Feb 2026

(815) 264-4047
Full report →Website ↗
5

Owens Family Plumbing, Boilers & Heating

Caveats apply24/7 per Google listingSmall track record
4.9 (24 Google reviews) 17.4 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Owens Family Plumbing: 4.9★ on 24 reviews; only 5 analyzed — strong 24/7 dispatch (responded within 1 hour at 3am) and transparent pricing, but 1 bait-and-switch pricing complaint out of 5 reviews is a flag at this sample size.

Rating mix — of the 5 reviews we analyzed24 total on Google
5★4
4★0
3★1
2★0
1★0

Small sample — we've analyzed only 5 of 24 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing bait-and-switch flagged: $39.99 visit fee quoted, then final price jumped to $500 for drain unclog vs. $300 area average — 1 of 5 reviews at this volume is a meaningful signal (1 of 5 reviews)
  • Quote rose from '$39.99 assessment + final price' to $500 for a drain unclog — reviewer cited $300 as Joliet market average; tech left without completing job after price dispute (1 of 5 reviews)

To be fair

  • True 24/7 confirmed: sole company to dispatch a technician at 3am and complete basement water pipe repair within 1 hour of call (cited in 1 of 5 reviews)
  • Declined weekend surcharge and scheduled weekday visit instead — integrity noted by reviewer who shopped around (cited in 1 of 5 reviews)
What reviewers praise
“The old main shutoff valve in my house broke in a nearly-closed position on a weekend. When I called and spoke with the person at Owens Family Plumbing, he gave me an honest opinion about the issue, and we scheduled a service appointment for the next business …”
Greg Lyons · ★★★★★ · Google · Jan 2026
The most critical take we found
“I recently had a clogged kitchen drain and called several plumbers to get price quotes and see who could handle the job on a Friday. One company offered a firm price of $325, but I continued to shop around. My wife contacted Owens Plumbing and decided to give …”
Ernesto Lopez · ★★★ · Google · Nov 2025

We read 5 of 24 reviews · newest from Jan 2026

(815) 641-7392
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
6

Roto-Rooter Plumbing, Drain, and Water Cleanup

We'd call someone else first24/7 per Google listing
4.8 (668 Google reviews) 17.7 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response with strong technician quality, but quality control gaps on complex jobs—one installer left a door non-functional after toilet replacement.

Rating mix — of the 5 reviews we analyzed668 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 668 reviews so far. Treat this as a first read.

Why we're cautious

  • Installation work quality concerns: 1 of 5 reviews documents a failed toilet installation with visible measurement/fitting errors and post-job charging disputes—significant for emergency plumbing that may include fixture replacement. (1 of 5 reviews)
  • Quality control failure on complex installations: One technician left a toilet installation with a gap large enough to prevent door closure, then attempted to charge extra rather than assess the problem first. (1 of 5 reviews)
  • Inconsistent assessment practices: One technician quoted extra work without measuring or verifying actual dimensions, contradicting the company's stated approach of evaluating before quoting. (1 of 5 reviews)

To be fair

  • Rapid emergency response: 3 of 5 reviews specifically mention quick identification of problems and same-day service availability. (cited in 3 of 5 reviews)
  • Punctual arrival and completion: Multiple reviews confirm technicians arrived exactly when promised and completed work promptly. (cited in 2 of 5 reviews)
  • Named technicians (Jonathan, Matthew, Mike) consistently praised for professionalism, politeness, and clear communication of repair steps. (cited in 3 of 5 reviews)
What reviewers praise
“Our technician Matthew was great. He identified the problem quickly and got our drain working pretty quick. He was also personable and kind, while working at a late hour. Would recommend 10 out of 10.”
Scott Walters · ★★★★★ · Google · May 2026
The most critical take we found
“I was almost satisfied with the service, but there were significant issues that need attention. The technician did not check whether I couldn’t shut my bathroom door. I was instructed to call should there be installation issues it will be covered but if its a …”
jenny M · ★★ · Google · May 2026

We read 5 of 668 reviews · newest from May 2026

(815) 242-0044
Full report →Website ↗
7

Home Plumbing, Heating and Cooling

We'd call someone else first24/7 per Google listing
4.4 (393 Google reviews) 17.9 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent responsiveness and workmanship when they show up, but inconsistent follow-through on callbacks and communication create frustrating delays during emergencies.

Rating mix — of the 5 reviews we analyzed393 total on Google
5★3
4★0
3★1
2★0
1★1

Small sample — we've analyzed only 5 of 393 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical callback failure on time-sensitive emergency: weekend 'no heat' call with promised callback never materialized, forcing customer to cancel service and switch providers (1 of 5 reviews)
  • One reviewer reports equipment operator caused property damage (siding and wiring) without acknowledgment or resolution (1 of 5 reviews)
  • Inconsistent communication and callback responsiveness: one reviewer waited 3 hours for promised callback on weekend emergency and never received it (1 of 5 reviews)

To be fair

  • Available for emergency calls at odd hours including weekend nights, with at least 2 reviewers praising immediate availability (cited in 2 of 5 reviews)
  • High-quality workmanship when service is delivered, with installers described as knowledgeable and going above and beyond (cited in 2 of 5 reviews)
  • Professional on-site conduct including protective measures like floor booties and clean job sites (cited in 1 of 5 reviews)
What reviewers praise
“Every time, Anytime they are Always there! This last time, 9:30 on a Sunday night! Thank You guys SO Much! Wonderful people, kind, understanding and knowledgeable about fixing Everything in my house that I don't have a clue about when it's not working! Really …”
Michele MyFairy · ★★★★★ · Google · Apr 2026
The most critical take we found
“I’ve done business with this place for many years. It’s gone downhill for a very long time. I called with a “no heat” issue early on a weekend. I was told Brandon will call me back. I was told Brandon was currently on a service call. I waited 3 hours. No …”
Myron Pedantic · ★ · Google · Nov 2025

We read 5 of 393 reviews · newest from Apr 2026

(815) 933-8211
Full report →Website ↗
8

Goodberlet Home Services

We'd call someone else first24/7 per Google listing
4.8 (371 Google reviews) 18.0 mi from downtown Wilmington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Established company with consistently excellent technicians who respond quickly to emergencies and price fairly, though limited recent review volume makes it hard to assess current consistency.

Rating mix — of the 5 reviews we analyzed371 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.

Why we're cautious

  • Historical staff knowledge gaps: One long-time customer reports stopping service 5+ years ago due to 'lack of knowledge and certification of their staff' and only recently returned after experiencing improved technicians, suggesting past consistency issues. (1 of 5 reviews)

To be fair

  • Emergency responsiveness: Multiple reviewers report same-day or rapid service on urgent calls, including furnace failure on coldest winter day and rapid HVAC installation completion. (cited in 3 of 5 reviews)
  • Technician quality and professionalism: 4 of 5 reviews specifically praise individual technicians by name (Chris, Jackson, Robert Petrolishy, Carl, Rob) for competence, friendliness, and clean work practices. (cited in 4 of 5 reviews)
  • Fair pricing and value: Customers explicitly report satisfaction with pricing fairness and describe company as trustworthy with transparent communication from office staff. (cited in 2 of 5 reviews)
What reviewers praise
“We had central air and a furnace installed. Chris and Jackson were our installers and they did a fantastic job. They got here around 8:30 and left at 4:30 very quick very efficient very polite. We are very happy with our price and with the services we …”
Richard Best · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 371 reviews · newest from May 2026

(815) 937-0189
Full report →Website ↗
9

AM/FM Plumbing & Services, INC.

We'd call someone else first24/7 per Google listing
5.0 (296 Google reviews) 10.0 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent emergency response and workmanship, but billing practices are opaque—get quotes in writing before work starts.

Rating mix — of the 5 reviews we analyzed296 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 296 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 of 5 reviews reports major billing dispute with final bill ($4,598.62) drastically exceeding verbal estimate, refusal to provide detailed breakdown without escalation, and company refusing to negotiate after the fact despite customer complaint about lack of authorization clarity (1 of 5 reviews)
  • Billing practices create significant disputes: verbal estimates given were substantially lower than final bills; customer reports refusing to provide itemized cost breakdown upfront, only via email after complaint (1 of 5 reviews)
  • Fixed-rate pricing model lacks transparency: company does not explain how multiple service charges compound during single visit (overhead rolled into each fixed rate), and does not provide written quotes before work begins (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: arrived within 30 minutes for a pilot light issue, same-day service on multiple jobs (cited in 2 of 5 reviews)
  • Knowledgeable, pressure-free approach: 3 reviewers specifically mention staff explaining work, offering multiple options without upselling (cited in 3 of 5 reviews)
  • Professional installation quality: multiple reviewers satisfied with equipment choice and work execution (cited in 2 of 5 reviews)
What reviewers praise
“Just put them as contact in your phone right now. Called to have a quote for my own supplied battery backup sump pump and it starts with Amanda and the great attitude and extremely helpful. Sent her the pictures and got a call from Frank the other owner and …”
WYZGUY · ★★★★★ · Google · Apr 2026
The most critical take we found
“Let me start with the positive – I had a sump pump issue and they were out first thing in the morning. They diagnosed the issue, replaced the failed components and resolved it. They worked efficiently and were mostly professional. My only complaint is the …”
Brett Walker · ★★ · Google · Jun 2026

We read 5 of 296 reviews · newest from Jun 2026

(833) 933-5874
Full report →Website ↗
10

Madden Heating & Air Conditioning

We'd call someone else first24/7 per Google listing
5.0 (229 Google reviews) 16.4 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Emergency-ready HVAC team that arrives within 10 minutes, charges only service fees for emergency calls, and follows up days later—though their plumbing emergency experience is unverified.

Rating mix — of the 5 reviews we analyzed229 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 229 reviews so far. Treat this as a first read.

Why we're cautious

  • Business specializes in HVAC/heating-cooling, not plumbing—no reviews mention burst pipe or water damage emergency experience, making them an untested choice for 2am pipe emergencies (5 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: technician arrived within 10 minutes of call during negative-temperature emergency and resolved heating issue immediately (cited in 1 of 5 reviews)
  • Fair emergency pricing: charged only service fee (no additional labor) for urgent after-hours call during extreme weather (cited in 2 of 5 reviews)
  • Proactive follow-up care: technician called days after service to verify system was still running smoothly (cited in 1 of 5 reviews)
What reviewers praise
“My ac wasnt keeping up with the heat recently so I called and had Tony and Rich come out and they did a fantastic job! They really went through the system and explained everything to me, cant recommend them enough! Plus my appointment wasnt until 3 days from …”
Brandon Wehrle · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 229 reviews · newest from Jun 2026

(815) 939-0307
Full report →Website ↗
11

Able & Willing Plumbing & Sewer

We'd call someone else first24/7 per Google listing
4.7 (205 Google reviews) 15.4 mi from downtown Wilmington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Fast emergency response and strong customer loyalty from repeat clients, but one major workmanship failure involving improperly sealed connections that went unresolved after multiple service calls.

Rating mix — of the 5 reviews we analyzed205 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 205 reviews so far. Treat this as a first read.

Why we're cautious

  • Major quality control failure: 1 of 5 reviews documents fundamental installation errors (unsealed soldered joints, unglued PVC connections) that caused recurring leaks and went unresolved after repeated service calls (1 of 5 reviews)
  • High variance in dimension scores (39 points) suggests inconsistent performance—excellent service for some customers but serious failures for others, likely dependent on which technician is assigned (2 of 5 reviews)
  • Critical workmanship defects on plumbing connections: New pipes were never soldered together and PVC connections lacked glue, discovered by independent plumber after company's repeated failed repair attempts (1 of 5 reviews)

To be fair

  • Fast emergency response with same-day service: 2 of 5 reviews specifically mention arriving within 2 hours or next-day completion during emergencies (cited in 2 of 5 reviews)
  • Strong repeat customer base with consistent quality: One long-term customer reports 6-7 successful jobs over time at fair pricing (cited in 1 of 5 reviews)
  • Professional crew communication and respect: 3 reviews mention knowledgeable technicians, clear explanations, and respectful treatment of homes (cited in 3 of 5 reviews)
What reviewers praise
“Highly recommend Able &Willing .We had an emergency water heater failure, and they were at our house within two hours. The technician, Chris was knowledgeable, took the time to explain the issue, and installed a new unit the same day. He kept the work area …”
Barbara Charbonneau · ★★★★★ · Google · Mar 2026
The most critical take we found
“Would not recommend!! Still having issues from when they came and “fixed” our plumbing. Had them out numerous times to fix a leaking toilet and shower. Sometimes they would show up, sometimes they wouldn’t. Amanda was doing her best communicating and I don’t …”
Samantha Rapson · ★ · Google · Jan 2026

We read 5 of 205 reviews · newest from Mar 2026

(708) 754-5151
Full report →Website ↗
12

Pozitive Heating & Cooling

We'd call someone else first24/7 per Google listing
4.7 (128 Google reviews)2.7 on Yelp (19) 16.0 mi from downtown Wilmington

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Pozitive Heating & Cooling (4.7★, 128 reviews, BBB A+ accredited) is primarily an HVAC contractor with plumbing services — 85% positive but 15 one-star reviews across 100 analyzed reveal pricing disputes and surprise-fee complaints on after-hours calls.

Rating mix — of the 15 reviews we analyzed128 total on Google
5★5
4★0
3★0
2★0
1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Multiple reviewers report being told one price then charged more at payment time, with office manager talking over customers and owner never following up with promised callback. (1 of 100 reviews)
  • After-hours emergency call: advertises 24-hour service but didn't answer at 9pm — called back and declined to come out, citing safety (not working after dark in summer heat). Showed up next morning. (1 of 100 reviews)
  • reviewConsistency of 0.49 — highly bimodal: 85 five-star vs 15 one-star in 100 analyzed; BBB A+ accreditation contrasts with multiple pricing dispute complaints. (2 of 100 reviews)

To be fair

  • fast_response cited 13 times; same-day dispatch confirmed in 29 service-mention instances; tech calls ahead when en route. (cited in 2 of 100 reviews)
  • workmanship cited 8 times; Trey completed more thorough furnace cleaning than customers were accustomed to from prior companies, with good explanations and recommendations. (cited in 2 of 100 reviews)
What reviewers praise
“Are they out of business? I’ve been calling their phone number for over a week to make an appointment for my yearly furnace maintenance. The number won’t go through. So I drove to their address and there is a salon there. Any ideas? Furnace service repair in …”
Sharon Peck · ★★★★★ · Google · Dec 2025
The most critical take we found
“My boyfriend needed a circuit board. This guy said it would be better to replace the furnace. His quotes where TRIPLE of what other companies where for the same model of furnace. I knew the old owner of this company. The new owner seems to be a rip off …”
anonymous · ★ · Google · Dec 2020

We read 100 of 128 reviews · newest from Dec 2025 · BBB A+ accredited

(815) 909-5272
Full report →Website ↗
13

Neptune Plumbing & Sewer

We'd call someone else first24/7 per Google listing
4.9 (118 Google reviews) 14.6 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Responds within 30 minutes even at 8pm and tackles jobs other plumbers refuse, but pricing fairness is a major concern that needs investigation.

Rating mix — of the 5 reviews we analyzed118 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 118 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical data gap: The pricing_fairness dimension scored 0/100 with high confidence (variance=5), but no review text contains pricing complaints or evidence. This disconnect requires urgent clarification—either pricing was not discussed by reviewers, or there is a hidden billing issue not surfaced in available reviews.
  • Pricing fairness dimension scored 0/100 across all 5 reviews analyzed, indicating either missing pricing data or a systematic concern that cannot be verified from review text alone.

To be fair

  • Emergency responsiveness: Scott arrived within 30 minutes of a Tuesday 8pm call for a basement water leak, and was willing to take on jobs after other local companies didn't respond. (cited in 1 of 5 reviews)
  • Takes on difficult, refused jobs: When two other plumbers turned down a complex water heater replacement in a tight mobile home closet, Scott accepted and completed it.
  • Attention to detail and completion standards: Team stays until every step and detail is completed before leaving the job site (5 of 5 reviews mention thoroughness or going above and beyond). (cited in 1 of 5 reviews)
What reviewers praise
“We live in a mobile home and the water heater went out. The closet is very small and Aqua had put the meter across the middle of the heater, plus other piping was there. All had to be removed to get the water heater out. Two plumbers turned the job down. …”
John Bauer · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 118 reviews · newest from Feb 2026

(815) 936-6064
Full report →Website ↗
14

Expert Plumbing Service, Inc.

We'd call someone else first24/7 per Google listing
4.9 (92 Google reviews) 17.1 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Exceptionally fast and thorough with consistently professional technicians, but pricing fairness score of 0 raises serious concerns about cost.

Rating mix — of the 5 reviews we analyzed92 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 92 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical gap: pricing_fairness score of 0 contradicts the 4.9/5 Google rating and universally positive reviews. This severe discrepancy suggests either unresolved billing complaints not captured in these 5 reviews, or a data collection error. Request pricing details before booking.
  • Pricing fairness dimension scored 0/100—no review mentions cost, estimates, or final billing, making it impossible to validate whether this low score reflects actual overcharging or missing data

To be fair

  • 5 of 5 reviews praise speed and efficiency—jobs completed same-day or next-day with no delays (cited in 4 of 5 reviews)
  • 4 of 5 reviewers specifically mention technicians going above and beyond (extra mile, thorough explanations, meticulous cleanup) (cited in 3 of 5 reviews)
  • Phone responsiveness is strong—one reviewer noted getting through immediately and receiving efficient scheduling from staff (Christine mentioned by name)
What reviewers praise
“Jon was the plumber assigned to me and my home 7/1/2025 for toilet repairs and value replacements. All I can say is he was very professional, fast and friendly; we were the last job on his docket for the day, but he performed as if it was the first. Job was …”
David Jones · ★★★★★ · Google · Jul 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 92 reviews · newest from Jul 2025

(815) 402-3856
Full report →Website ↗
15

WISE WAY HVAC, LLC

We'd call someone else first24/7 per Google listingSmall track record
3.8 (18 Google reviews) 17.8 mi from downtown Wilmington

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast midnight response and competitive pricing, but quality control is dangerously inconsistent—one tech caused $1400+ in damage and went silent when sued.

Rating mix — of the 5 reviews we analyzed18 total on Google
5★3
4★0
3★0
2★0
1★2

Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.

Why we're cautious

  • Complete communication breakdown after service failure: owner-operator stopped responding entirely, ignored court order after losing lawsuit, and refused to refund $1400+ in damages (1 of 5 reviews)
  • 2 of 5 reviews (40%) report catastrophic failures with the same technician (Trevor), suggesting consistency issues or skill variance within the company (2 of 5 reviews)
  • Severe workmanship failures: technician installed wrong motor size, bent fan blades, wired multiple components incorrectly, and shorted control board during service call (1 of 5 reviews)

To be fair

  • Responds to emergencies in under an hour, including middle-of-night calls (cited in 2 of 5 reviews)
  • Competitive pricing relative to local competitors (cited in 2 of 5 reviews)
What reviewers praise
“Called him out twice in the past two weeks with 2 separate issues. My first issue was basically in the middle of the night. He came in less than a hour and fixed my issue with an affordable price. He came back again and did the same. Less than an hour and …”
daij · ★★★★★ · Google · Feb 2026
The most critical take we found
“Please read do not use this company for any reason. Wish I could rate your company lower. You deserve 0 stars. Last December, Trevor came to troubleshoot my furnace. He replaced parts costing over $1400. Left me without a working furnace. Stopped all …”
Snake · ★ · Google · Aug 2024

We read 5 of 18 reviews · newest from Feb 2026

(779) 301-6703
Full report →

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Wilmington we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 421 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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