AM/FM Plumbing & Services, INC.
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but billing practices are opaque—get quotes in writing before work starts.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: arrived within 30 minutes for a pilot light issue, same-day service on multiple jobs
1 cited review
“came out within 30 mins just to light the pilot”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Knowledgeable, pressure-free approach: 3 reviewers specifically mention staff explaining work, offering multiple options without upselling
2 cited reviews
“prices very fair compared to others, no upsale pressure”
“very professional, took time to explain how things work”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional installation quality: multiple reviewers satisfied with equipment choice and work execution
1 cited review
“very professional, took time to explain how things work”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews reports major billing dispute with final bill ($4,598.62) drastically exceeding verbal estimate, refusal to provide detailed breakdown without escalation, and company refusing to negotiate after the fact despite customer complaint about lack of authorization clarity
“verbal estimates way lower than actual bill, refused breakdown”
Billing practices create significant disputes: verbal estimates given were substantially lower than final bills; customer reports refusing to provide itemized cost breakdown upfront, only via email after complaint
“verbal estimates way lower than actual bill, refused breakdown”
Fixed-rate pricing model lacks transparency: company does not explain how multiple service charges compound during single visit (overhead rolled into each fixed rate), and does not provide written quotes before work begins
“verbal estimates way lower than actual bill, refused breakdown”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Let me start with the positive – I had a sump pump issue and they were out first thing in the morning. They diagnosed the issue, replaced the failed components and resolved it. They worked efficiently and were mostly professional. My only complaint is the price and billing practices. First of all, they bill fixed rate, not time and materials. That’s not necessarily bad, but recognize that if you have multiple …”
Positive
“Just put them as contact in your phone right now. Called to have a quote for my own supplied battery backup sump pump and it starts with Amanda and the great attitude and extremely helpful. Sent her the pictures and got a call from Frank the other owner and he was just as helpful and just extremely knowledgeable and giving prices ( which are very fair compared to others) for different options. No up sale pressure or …”
“Emailed about an issue with my sump pump and got a reply back from Amanda within a day. We discussed my concerns and what my options were for repair or replacement. We made an appointment for Frankie to actually come look everything over the next day. Frankie sent me a text when he was on his way and quickly and thoroughly assessed my situation and provided a list of different options. He recommended a few …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 296 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
AM/FM Plumbing & Services, INC.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Shorewood · Elwood · Wilmington · Plainfield