WISE WAY HVAC, LLC
Plumber · Kankakee, IL · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Fast midnight response and competitive pricing, but quality control is dangerously inconsistent—one tech caused $1400+ in damage and went silent when sued.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Responds to emergencies in under an hour, including middle-of-night calls
1 cited review
“came in less than an hour and fixed my issue with affordable price”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Competitive pricing relative to local competitors
2 cited reviews
“came in less than an hour and fixed my issue with affordable price”
“best rates compared to other company's in the area”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Complete communication breakdown after service failure: owner-operator stopped responding entirely, ignored court order after losing lawsuit, and refused to refund $1400+ in damages
“Stopped all communications, so I had to sue him. Never responded to court order.”
Red flag
2 of 5 reviews (40%) report catastrophic failures with the same technician (Trevor), suggesting consistency issues or skill variance within the company
“Installed wrong motor, bent fan blades, wired incorrectly, shorted board.”
1 more cited review
“Stopped all communications, so I had to sue him. Never responded to court order.”
Severe workmanship failures: technician installed wrong motor size, bent fan blades, wired multiple components incorrectly, and shorted control board during service call
“Installed wrong motor, bent fan blades, wired incorrectly, shorted board.”
No accountability after failed work—technician promised follow-up with mentor and never contacted customer
“Installed wrong motor, bent fan blades, wired incorrectly, shorted board.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Please read do not use this company for any reason. Wish I could rate your company lower. You deserve 0 stars. Last December, Trevor came to troubleshoot my furnace. He replaced parts costing over $1400. Left me without a working furnace. Stopped all communications, so I had to sue him. I won, but he never showed up. Never responded to the court order. I believe he will never refund me for his misdiagnosis. By the …”
“* WARNING * AVOID THIS COMPANY THIS SHOULD HAVE BEEN A SIMPLE FAN REPLACEMENT.The person who came to my house made countless mistakes and made excuses instead of taking responsibility. Installed the wrong motor too big for the unit. Bent the fan blades to make it fit. Wired everything back incorrectly. Wired directly to short. Capacitor wired incorrectly. Compressor wired incorrectly. Shorted out fan control board …”
Positive
“Called him out twice in the past two weeks with 2 separate issues. My first issue was basically in the middle of the night. He came in less than a hour and fixed my issue with an affordable price. He came back again and did the same. Less than an hour and fixed my issue with no problem.”
“My tenant in Pembroke furnace went out during the night, I called WiseWay and the technician came out right away and fixed the furnace right away. The tech was very professional and knowledgeable. Thanks again for doing a great job.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
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Nearby: Kankakee · Chebanse · Wilmington