Home Plumbing, Heating and Cooling
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Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
3 concerns
Critical callback failure on time sensitive emergency: weekend 'no heat' call with promised callback never materialized, forcing customer to cancel service and switch providers, One reviewer reports equipment operator caused property damage (siding and wiring) without acknowledgment or resolution, upselling concerns
Trust Score: 0/100 · Based on 393 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 393 Reviews Tell Us
Emergency Response
Inconsistent communication and callback responsiveness: one reviewer waited 3 hours for promised callback on weekend emergency and never received it
What To Watch Out For
Inconsistent communication and callback responsiveness: one reviewer waited 3 hours for promised callback on weekend emergency and never received it
Billing clarity issues with vague itemization that doesn't clearly explain what was charged for
Inconsistent job cleanup and site restoration, with one reviewer left responsible for disposing of debris and damaged property
1 review mentions membership programs or upselling
Critical callback failure on time sensitive emergency: weekend 'no heat' call with promised callback never materialized, forcing customer to cancel service and switch providers
One reviewer reports equipment operator caused property damage (siding and wiring) without acknowledgment or resolution
Upselling concerns
Quality & Professionalism
High-quality workmanship when service is delivered, with installers described as knowledgeable and going above and beyond
Professional on-site conduct including protective measures like floor booties and clean job sites
Communication
Inconsistent communication and callback responsiveness: one reviewer waited 3 hours for promised callback on weekend emergency and never received it
Respect for Your Home
Inconsistent job cleanup and site restoration, with one reviewer left responsible for disposing of debris and damaged property
Customer reviews
Reviews from Google, Yelp & more
Every time, Anytime they are Always there! This last time, 9:30 on a Sunday night! Thank You guys SO Much! Wonderful people, kind, understanding and knowledgeable about fixing Everything in my house that I don't have a clue about when it's not working! Really TRUST THEM! Thanks again! Michele
I have used this company for multiple projects over the years. But my installers today for my furnace went above and beyond for us. I will recommend these two time and time again. They are knowledgeable in their field and took care of all my concerns.
The Persons who work for Home Furniture plumbing, heating and Electrical are always Professional. when they enter my homes. They put on booties to protect my floors. They never leave a mess and always do a great Job. I have rentals and I manage other properties. I love the maintenance plan for getting all the furnaces inspected every year. I really am so pleased with the persons they send to do the inspection work. I am pleased with the persons who come so QUICKLY when a repair is needed. and the fair pricing. As a rental property owner the properties have to pass local government inspections that occur annually. I have never failed and inspection. This is awesome because I can rest easy knowing tenants are safe in our homes. Thank you Thank you! Home Furniture Plumbing Heating & Electrical!
I’ve done business with this place for many years. It’s gone downhill for a very long time. I called with a “no heat” issue early on a weekend. I was told Brandon will call me back. I was told Brandon was currently on a service call. I waited 3 hours. No call. The next morning I received a call from a young female asking me if I still wanted to schedule service. I did not. Home whatever they’ve changed their name to no longer exists to me. I wonder where Brandon is.
Overall experience was okay. Communication on the other hand needs work. Employees need better work ethic. Left me with a pile of gravel, sand and slab of my drive way. For me to figure out how to dispose of. The billing doesn’t give me exact information on want I paid for. And the gentleman in excavator will tear up your siding and any pull down wiring hanging in back of yard. If I’m complaining oh well.
Business details
Service area
Based in Kankakee. Serves 1 nearby cities within 20 miles:
Home Plumbing, Heating and Cooling