Home Plumbing, Heating and Cooling
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Excellent responsiveness and workmanship when they show up, but inconsistent follow-through on callbacks and communication create frustrating delays during emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Available for emergency calls at odd hours including weekend nights, with at least 2 reviewers praising immediate availability
1 cited review
“9:30 on a Sunday night, always there, always”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High-quality workmanship when service is delivered, with installers described as knowledgeable and going above and beyond
1 cited review
“installers went above and beyond, knowledgeable in their field”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional on-site conduct including protective measures like floor booties and clean job sites
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical callback failure on time-sensitive emergency: weekend 'no heat' call with promised callback never materialized, forcing customer to cancel service and switch providers
Cited in 1 of the 5 reviews we analyzed.
Red flag
One reviewer reports equipment operator caused property damage (siding and wiring) without acknowledgment or resolution
Cited in 1 of the 5 reviews we analyzed.
Inconsistent communication and callback responsiveness: one reviewer waited 3 hours for promised callback on weekend emergency and never received it
Cited in 1 of the 5 reviews we analyzed.
Billing clarity issues with vague itemization that doesn't clearly explain what was charged for
Cited in 1 of the 5 reviews we analyzed.
Inconsistent job cleanup and site restoration, with one reviewer left responsible for disposing of debris and damaged property
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I’ve done business with this place for many years. It’s gone downhill for a very long time. I called with a “no heat” issue early on a weekend. I was told Brandon will call me back. I was told Brandon was currently on a service call. I waited 3 hours. No call. The next morning I received a call from a young female asking me if I still wanted to schedule service. I did not. Home whatever they’ve changed their name …”
Positive
“Every time, Anytime they are Always there! This last time, 9:30 on a Sunday night! Thank You guys SO Much! Wonderful people, kind, understanding and knowledgeable about fixing Everything in my house that I don't have a clue about when it's not working! Really TRUST THEM! Thanks again! Michele”
“I have used this company for multiple projects over the years. But my installers today for my furnace went above and beyond for us. I will recommend these two time and time again. They are knowledgeable in their field and took care of all my concerns.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 393 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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Nearby: Kankakee · Chebanse · Wilmington