Pozitive Heating & Cooling
Plumber · Shorewood, IL · Open 24 hours per Google listing
Our verdict
Pozitive Heating & Cooling (4.7★, 128 reviews, BBB A+ accredited) is primarily an HVAC contractor with plumbing services — 85% positive but 15 one-star reviews across 100 analyzed reveal pricing disputes and surprise-fee complaints on after-hours calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
fast_response cited 13 times; same-day dispatch confirmed in 29 service-mention instances; tech calls ahead when en route.
1 cited review
“I called to schedule the appointment, they came out the same day, the tech called me to notify when he was in route. The price was extremely reasonable and I would recommend Positive heating and cooling to anyone.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
workmanship cited 8 times; Trey completed more thorough furnace cleaning than customers were accustomed to from prior companies, with good explanations and recommendations.
1 cited review
“Trey did a more thorough job of cleaning and checking our furnace than I'm used to. He was also good at explaining things and making recommendations.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple reviewers report being told one price then charged more at payment time, with office manager talking over customers and owner never following up with promised callback.
“Homeowners beware. This company doesn't communicate the price that you're going to be charged until you are to pay. We were told one price and then when we were filling out the check the price went up.”
Red flag
After-hours emergency call: advertises 24-hour service but didn't answer at 9pm — called back and declined to come out, citing safety (not working after dark in summer heat). Showed up next morning.
Cited in 1 of the 100 reviews we analyzed.
Red flag
reviewConsistency of 0.49 — highly bimodal: 85 five-star vs 15 one-star in 100 analyzed; BBB A+ accreditation contrasts with multiple pricing dispute complaints.
Cited in 2 of the 100 reviews we analyzed.
expensive theme 5 times; after-hours blower motor replacement: online part cost $110, billed $650 total including $130/hr labor — customer felt 'taken advantage of' with no heat at 17°F.
Cited in 1 of the 100 reviews we analyzed.
3 unprofessional signals and 1 poor_workmanship in 100 reviews; pricing not communicated until payment time in multiple complaints; office manager described as dismissive when customer tried to dispute.
“Homeowners beware. This company doesn't communicate the price that you're going to be charged until you are to pay. We were told one price and then when we were filling out the check the price went up.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My boyfriend needed a circuit board. This guy said it would be better to replace the furnace. His quotes where TRIPLE of what other companies where for the same model of furnace. I knew the old owner of this company. The new owner seems to be a rip off artist. Find a new contractor.”
“Had them come out in September to service and inspect our Amana heat pump and furnace. For 180 dollars I was OK with their assurance that we were OK for another year. Last week our heat pump was making some strange noise, so I called them to come out and see if there was a problem. The appointment was for tomorrow. A few minutes ago I received a call from the stating they don’t work on heat pumps. They didn’t have …”
“My blower motor went out about 10 pm .I called Pozitive for after hour call. They where here within a few hours. Service call was $89.99 to tell me its my blower motor. I knew this I told them when I called its the motor. The tec was great and knew what he was doing. The problem I have is they took advantage of the situation because I had no heat and its 17° outside. The cost of the motor online is $110 When …”
Positive
“Are they out of business? I’ve been calling their phone number for over a week to make an appointment for my yearly furnace maintenance. The number won’t go through. So I drove to their address and there is a salon there. Any ideas? Furnace service repair in crest hill, Carillon. Trey is a very helpful technician. Happy he was my service provider.”
“Installed us a new Ac system on the roof of our daycare and cleaned the unit on the ground. Really nice people. You won’t be upset. Call them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
BBB A+ accredited yet multiple reviewers report surprise pricing and dismissive office staff — BBB rating does not reflect customer billing experience based on review evidence.
Should you hire Pozitive Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Pozitive Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Pozitive Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Shorewood · Plainfield · Elwood · Homer Glen