Goodberlet Home Services
Plumber · Kankakee, IL · Open 24 hours per Google listing
Our verdict
Established company with consistently excellent technicians who respond quickly to emergencies and price fairly, though limited recent review volume makes it hard to assess current consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 9 plumbers we've reviewed in Kankakee, IL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: Multiple reviewers report same-day or rapid service on urgent calls, including furnace failure on coldest winter day and rapid HVAC installation completion.
3 cited reviews
“got us up and running so quickly, and he was super friendly”
“professionally installed, programmed and operational that same day”
“very quick very efficient very polite. We are very happy with our price”
Technician quality and professionalism: 4 of 5 reviews specifically praise individual technicians by name (Chris, Jackson, Robert Petrolishy, Carl, Rob) for competence, friendliness, and clean work practices.
3 cited reviews
“very quick very efficient very polite. We are very happy with our price”
“professionally installed, programmed and operational that same day”
“got us up and running so quickly, and he was super friendly”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing and value: Customers explicitly report satisfaction with pricing fairness and describe company as trustworthy with transparent communication from office staff.
2 cited reviews
“very quick very efficient very polite. We are very happy with our price”
“Everyone from the technicians to office staff are always very friendly and honest”
Long-term customer retention: 2 reviewers report 20+ year relationships with the company; one proactive service plan program with seasonal outreach mentioned.
2 cited reviews
“got us up and running so quickly, and he was super friendly”
“Everyone from the technicians to office staff are always very friendly and honest”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Historical staff knowledge gaps: One long-time customer reports stopping service 5+ years ago due to 'lack of knowledge and certification of their staff' and only recently returned after experiencing improved technicians, suggesting past consistency issues.
“professionally installed, programmed and operational that same day”
Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“We had central air and a furnace installed. Chris and Jackson were our installers and they did a fantastic job. They got here around 8:30 and left at 4:30 very quick very efficient very polite. We are very happy with our price and with the services we received. I highly recommend them for any air-conditioning or heating work that needs to be done good it is a good company that has been around for quite some time. We …”
“Goodberlet always gives me great, efficient service. Everyone from the technicians to office staff are always very friendly and honest with me. I purchase their service plan, every year, and they keep me on track by reaching out each spring and fall.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 371 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Kankakee · Chebanse · Wilmington