ASAP Plumbing
Plumber · Harvard, IL · Open 24 hours per Google listing
Our verdict
437 Google reviews at 4.9 stars and BBB-accredited A+. 25 of 90 analyzed reviews call out fast response; water heater (11) and emergency calls (4) are common jobs. But 16 reviews mention pricing and at least one customer was charged $877 for a misdiagnosed leak.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Harvard, IL · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
25 of 90 analyzed reviews cite fast response — one customer had a tech on-site within 30 minutes of calling
2 cited reviews
“They arrived within 30 minutes of me calling. Luise showed up and was so respectful and knowledgable”
“Was at work when a pipe burst and called ASAP to get some help for an emergency call.”
Cited in 3 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Burst-pipe emergency call handled same-day — manager personally arranged a tech after-hours
1 cited review
“Was at work when a pipe burst and called ASAP to get some help for an emergency call.”
Water heater replacements (11 mentions) and gas-line work are repeat strengths — techs called out by name (Bajro Menzil, Luise)
Cited in 2 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One customer was charged $877 for a drain fix that turned out to be a shower-pan issue — second tech corrected the diagnosis less than two weeks later
“they told me the issue was with the drain and charged me $877 to fix it”
Pricing complaints are surfacing — 16 reviews mention cost, with one longtime customer saying prices are up 600% as the company has grown
“Now that they are grown 600 pecent prices are high, scheduling is a challenge and getting a job done on time is challenging.”
Scheduling and job-completion timing have slipped — same reviewer notes getting a job done on time is challenging
“Now that they are grown 600 pecent prices are high, scheduling is a challenge and getting a job done on time is challenging.”
Keep it in proportion: these concerns are cited in 2 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Buyer beware, my mistake of accepting promised work without getting it in writing. Then when I agreed to concede and have them fix a shower that wasn’t working, it was misdiagnosed by them as a diverter issue. I was charged over $600 for mineral clog on the screen filter. The plumber laughed at it. In the meantime, the new diverter was installed upside down, not pointing to the correct option and is now limiting …”
“Prompt and friendly!”
“I had a very frustrating experience with ASAP plumbing. I called them to inspect a leak coming from my shower. During the first visit, they told me the issue was with the drain and charged me $877 to fix it Less than two weeks later, the leak returned. When I called them back, a different technician came out and said the actual problem was the shower pan—not the drain. This should have been identified during the …”
Positive
“Working with ASAP is one of the Most Professional and caring Team I have ever worked with. Moving forward I will never need to call anyone else. Thank you so much for everything!”
“Arrived to replace my leaking water heater as scheduled, and completed the work promptly and professionally. We have 2 other plumbing projects that we would like completed next year and will contact ASAP Plumbing again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: May 2026.
Across platforms
Should you hire ASAP Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ASAP Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Harvard · Marengo · Garden Prairie · Algonquin