FastPlumber near me

The 15 plumbers serving Elgin, ranked.

For the 16 plumbers working within 20 miles of Elgin, we read 1,345 public reviews across Google, Yelp and BBB and ranked them like a friend who'd done the research. 9 of the 16 list 24/7 hours — but "open 24 hours" on a Google profile and "answered at 2 a.m." in a customer review are not the same claim, and we quote the reviews that tell you which is which. Rankings are not for sale.

Ratings run high here (median 4.9, nobody below 4.0), but the depth behind them varies: 9 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 13 of the 16 companies have one — it's flagged below with their exact words. One number worth knowing: Fox Service Company alone carries 5,197 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and burst pipes.

Updated Jul 11, 202620-mile radius of downtown ElginHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,330 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
4.9 (686 Google reviews)4.9 on Yelp (100) 19.1 mi from downtown ElginNot a 24/7 shop

Calls you back immediately, shows up fast even on holidays, and actively avoids upselling—the anti-typical emergency plumber.

Rating mix — of the 15 reviews we analyzed686 total on Google
513
40
30
20
12

What reviewers keep saying

  • Exceptional responsiveness and after-hours availability. Multiple reviews document same-day or next-day service, including holiday emergencies (water heater replaced before Christmas, Thanksgiving morning leak diagnosis). (cited in 3 of 191 reviews)
  • Aggressive anti-upsell culture. 6 reviews explicitly praise avoiding unnecessary work; one reviewer compared quotes from 7 competitors and found O&M recommended least work while others pushed unnecessary shower rebuilds. (cited in 4 of 191 reviews)
  • Exceptional troubleshooting and problem-solving. Multiple reviews document solving issues that stumped 3+ other plumbers, including water heater problems, leaky shut-off valves, and corroded outdoor spigots. (cited in 2 of 191 reviews)

What reviewers complain about

  • Pricing can be high for specific services. One reviewer noted $614 toilet + angle stop installation was 'more expensive than I would have thought' despite 5-star rating; another mentioned concerns about initial estimate. (1 of 191 reviews)
What reviewers praise
Andrew was the most friendly, knowledgeable, and helpful professional that we’ve had out to our place. To the point, efficient, and clean work. I cannot recommend O & M Plumbing enough. There is a reason why they get so many great ratings!
Clinton Dobbs · ★★★★★ · Google · Mar 2026
The most critical take we found
A damn joke. Called them bc my hot water heater igniter wouldn't stay lit. I've never had this issue. Tech comes out and says "oh maybe we just need to clean the burner/igniter. He starts looking at it and notices the screws were already off (I did that, …
Katie H. · · Yelp · Aug 2020

We read 191 of 686 reviews · newest from Mar 2026

4.9 (345 Google reviews) 17.8 mi from downtown ElginNot a 24/7 shop

Same-day emergency response with strong workmanship, but one detailed complaint about a technician overselling a $10K unnecessary job warrants caution.

Rating mix — of the 15 reviews we analyzed345 total on Google
513
40
30
21
11

Why we're cautious

  • HIGH CONCERN: One detailed, credible complaint (vuK9QySL7iAwBOt06aOE) alleges technician 'Chris' dismissed customer's informed diagnosis without proper investigation and quoted $10K in unnecessary work (rerouting pipes through attic/cabinets) when actual issue was a $100 drain coupler leak. Customer only discovered this after investigating independently. Reviewer explicitly calls them 'scammers' and 'worse than mechanics.' While isolated in 75 reviews, the specificity and stakes (potential $10K overcharge) warrant red flag status. (1 of 97 reviews)
  • One instance of durability issue: job lasted only a few weeks before same problem recurred (1 of 97 reviews)

To be fair

  • Exceptional emergency responsiveness: 6 reviews explicitly mention same-day or within-hours arrival, including after-hours calls (late afternoon to evening requests fulfilled same day) (cited in 6 of 97 reviews)
  • Transparent, honest pricing approach: 5 reviews highlight no pressure for unnecessary add-ons, fair estimates, and willingness to let customers source materials elsewhere (cited in 5 of 97 reviews)
  • Named technicians (Connor, Robert, Jose, Eric, Joshua, Luis) consistently praised for professionalism, politeness, and clear communication across 15+ reviews (cited in 6 of 97 reviews)
What reviewers praise
The team from Juan and Only was fantastic. They showed up ready to work and stayed focused on solving the issue without drifting into unrelated tasks or unnecessary add-ons. I really appreciated how honest and straightforward they were. There was no pressure …
Nathan Alexander · ★★★★★ · Google · Mar 2026
The most critical take we found
BEWARE OF SCAMMER!! I had a leak coming from the side of my island kitchen and called out Chris of Juan and only. He was here for about an hour. I told him where I suspected the leak was because I ran a few tests and looked at where the water was coming out …
Anne Marie Notario · · Google · Dec 2025

We read 97 of 345 reviews · newest from Mar 2026

3

Dear Plumber

Top pick
5.0 (75 Google reviews) 14.9 mi from downtown ElginNot a 24/7 shop

Skylar shows up same-day for emergencies and catches problems other plumbers miss, but his job-based pricing can feel steep on quick calls.

Rating mix — of the 15 reviews we analyzed75 total on Google
514
40
31
20
10

What reviewers keep saying

  • Exceptional same-day and emergency response: 6 reviews explicitly mention same-day arrival or rapid response within hours (cited in 6 of 78 reviews)
  • Honest diagnosis and prevents unnecessary work: Multiple reviewers note Skylar identified correct problems or avoided expensive repairs other plumbers recommended (cited in 3 of 78 reviews)
  • Meticulous workmanship and attention to detail: 4+ reviews mention going above and beyond, including purchasing missing parts at own expense and careful handling of difficult removals (cited in 4 of 78 reviews)

What reviewers complain about

  • Job-based pricing can feel misaligned with time spent: 1 reviewer agreed to $511 fixed price for 1 hour 5 minutes of work and felt the rate was excessive compared to other professionals (1 of 78 reviews)
What reviewers praise
AMAZING JOB and HONEST! I had another plumber come out that tried to really scam me. Advised a much larger job with huge price. I decided to get a second opinion. Skylar came out. He was honest giving me options and explaining everything along the way. He was …
Danielle Merida Gillis · ★★★★★ · Google · Feb 2026
The most critical take we found
Skylar is a really nice guy and did a good job; but he prices by the job rather than hourly. He gave me a fixed price beforehand of $511 and I agreed with it. But it only took a hour and five minutes. That’s more than my lawyer or accountant charge by the …
Pete Wassdorf · ★★★ · Google · Jan 2026

We read 78 of 75 reviews · newest from Feb 2026

4

Aquaman Plumbing Austin

Top pickSmall track record
5.0 (31 Google reviews)5.0 on Yelp (1) 13.0 mi from downtown ElginNot a 24/7 shop

Owner-operator who shows up on his day off for emergencies and stays until midnight to finish the job—the anti-big-plumbing-company move.

Rating mix — of the 15 reviews we analyzed31 total on Google
515
40
30
20
10

What reviewers keep saying

  • Exceptional emergency responsiveness: multiple reviewers report immediate arrival (within 30 minutes) and willingness to work after hours/weekends, including owner Tib responding on his day off (cited in 4 of 37 reviews)
  • Transparent pricing and no upselling: 8+ reviewers specifically praise fair/reasonable rates and zero sales pressure, contrasting explicitly with competitors (cited in 5 of 37 reviews)
  • Deep technical knowledge: reviewers report owner Tib answering complex questions without hesitation, identifying hidden problems other plumbers missed (e.g., water heater flex line leaking for 4+ years), and designing custom solutions (cited in 4 of 37 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Stepping on wet carpet and seeing swollen base board at 10pm isn’t ideal. I spent hours cleaning up and cutting out wet drywall and flooring. I traced a leak that ended up under the slab. I am well rounded and can fix many things around the house but I know …
Escobar · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 37 of 31 reviews · newest from Mar 2026

Worth a look — with caveats

Real strengths, but read the concerns first
4.9 (1,192 Google reviews)4.7 on Yelp (100) 19.7 mi from downtown ElginNot a 24/7 shop

Rooter-Man Austin holds 4.9 across 1,192 reviews with 97/100 sampled at 5-star — Eddie installs garbage disposals + piping in single visits at no extra charge for found problems, and named techs (Eddie, Alan Thompson, Curtis Kurka) draw repeat-customer loyalty.

Rating mix — of the 15 reviews we analyzed1,192 total on Google
511
40
31
20
13

Why we're cautious

  • Tankless water heater part flagged as known-defective by another plumber; Rooter-Man wanted $300 to install each replacement. (1 of 100 reviews)
  • Warranty-part install surcharge complaint — $300 charged twice to install a warranty-covered tankless valve that one reviewer says is 30 minutes of labor. (1 of 100 reviews)

To be fair

  • Same-day, single-visit job completion — Eddie replaced piping, disposal, basket strainer plus a wall switch at no extra charge in one visit. (cited in 2 of 100 reviews)
  • Multi-year repeat customers (Eddie has been at one home 'for years', a property at Charlie's for years) — strong loyalty signal. (cited in 2 of 100 reviews)
  • Named technicians (Curtis, Alan, Eddie, Chris, Jay & Matthew) consistently call back and remember situations — small-team feel at scale. (cited in 3 of 100 reviews)
What reviewers praise
All I can say is it feels really good to know a good plumber. We had replaced the grease seal on our toilet at work and a couple of months later the odor came back and the guys came and saw the degree seal we had and failed and so they put in a better one. …
William Stewart · ★★★★★ · Google · Mar 2026
The most critical take we found
- technician wasnt able to find the source to the problem and did a wrong diagnosis when called in to detect a water leak from the bathroom shower. - the technician wasnt able to detect the leak ,but instead said the leak is due to the missing gasket to the …
Vamsi E. · · Yelp · Dec 2021

We read 100 of 1,192 reviews · newest from Mar 2026

6

ABC Home & Commercial - Plumbing Services Department

Caveats apply24/7 per Google listing
4.9 (1,017 Google reviews)4.7 on Yelp (100) 15.5 mi from downtown Elgin

ABC Home & Commercial Services holds 4.9 across 1,017 reviews with 90/100 sampled at 5-star — Daniel installed a propane water heater same-day (call 11 AM, hot water back by 6:30 PM) and named techs (Daniel, Mason, Jeff S, Mr. Snow, Douglas) get repeat praise.

Rating mix — of the 15 reviews we analyzed1,017 total on Google
59
42
31
22
11

What reviewers keep saying

  • Documented same-day water heater installs — Daniel had a new propane unit installed and hot water back by 6:30 PM after an 11 AM call. (cited in 1 of 100 reviews)
  • Whole-home water systems work (water softeners, filters, valve replacements) drawing strong reviews from named techs Mason and Mr. Snow. (cited in 2 of 100 reviews)
  • Property-management friendly — multiple reviewers manage rentals and report consistent tenant scheduling and communication. (cited in 2 of 100 reviews)

What reviewers complain about

  • Office/quote process described as 'a bit of a challenge' per one reviewer — back-and-forth between reception and management before the tech arrives. (1 of 100 reviews)
What reviewers praise
Mason was amazing! He did a great water softener & whole house filter install and spent the time to go over all the instructions on how to use it. I had been wanting to do this for over a year and finally was able to get it all arranged. I will say, once the …
Stephanie deVera · ★★★★★ · Google · Mar 2026
The most critical take we found
Insulted, degraded, and practically called a thief, for presenting a punch card good for one free bundt cake a month which was given out as a promotion for the first 100 customers. Any business which cannot or will not honor promotions given at the same …
James G. · · Yelp · Dec 2025

We read 100 of 1,017 reviews · newest from Mar 2026

7

JustUs Plumbing

Caveats apply24/7 per Google listing
4.9 (831 Google reviews)4.3 on Yelp (39) 19.7 mi from downtown Elgin

Answers the phone at 2am, shows up same-day even for emergencies, and charges fair prices without upselling—but every review is glowing, which suggests either a genuinely excellent operation or a self-selection bias in who leaves reviews.

Rating mix — of the 15 reviews we analyzed831 total on Google
511
40
30
22
12

What reviewers keep saying

  • Emergency responsiveness: 6 reviews explicitly mention same-day service, after-hours availability, or rapid response to urgent issues like water leaks and burst lines (cited in 6 of 121 reviews)
  • Honesty and diagnostic integrity: 4 reviews specifically praise transparent advice, avoiding unnecessary upsells, and correctly diagnosing problems that other companies missed (cited in 4 of 121 reviews)
  • Pricing fairness: 5 reviews mention fair, reasonable, or accurate pricing; final bills match or beat estimates (cited in 5 of 121 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Alex (and Dwayne) have been absolutely wonderful to work with. During a really stressful time, when we were horribly overcharged by another company, Dwayne gave an honest perspective and immediately made me feel at ease about the path forward. Alex was no …
Chelsea Parkinson · ★★★★★ · Google · Mar 2026
The most critical take we found
Beware, this company lied and stole my money, they did not complete the work but still billed me for it! I paid Just Us to replace a back flow valve on my pool and two brass valves on my tankless hot water heater but they stole my money and did not complete …
Tom T. · · Yelp · Aug 2021

We read 121 of 831 reviews · newest from Mar 2026

8

EZ Flow Plumbing

Caveats apply
4.9 (64 Google reviews)4.8 on Yelp (100) 19.9 mi from downtown ElginNot a 24/7 shop

Exceptionally fast emergency response with honest pricing, but two customers experienced incomplete drain cleaning requiring re-work.

Rating mix — of the 15 reviews we analyzed64 total on Google
512
41
30
20
12

Why we're cautious

  • Incomplete drain cleaning on record: 2 of 75 reviews document the same failure mode (drain clog recurring within months due to incomplete debris removal), suggesting possible systemic issue with drain service quality control (2 of 166 reviews)
  • Drain cleaning quality concerns: Two reviewers report paying $275 for drain cleaning that failed to resolve the issue; a second plumber found plastic bags that the first company missed (2 of 166 reviews)

To be fair

  • Outstanding emergency responsiveness: Multiple reviewers report same-day or within-hours arrival for burst pipes, frozen lines, and water heater failures, including holiday weekends (cited in 4 of 166 reviews)
  • Consistent pricing fairness: 7 reviewers explicitly praise fair, honest, and competitive pricing with no surprise charges (cited in 7 of 166 reviews)
  • Clear communication and honesty: 6 reviewers highlight transparent explanations, honest assessments (including recommending against unnecessary replacements), and keeping customers informed (cited in 5 of 166 reviews)
What reviewers praise
Sorry Batman and Robin but James and AJ are the REAL dynamic duo! I had a major clog in my mainline, called a plumber from Taskrabbit, he came out and made the problem worse! Called E Z Flow the next day and James/ AJ were at my house at 11am sharp. James …
Truitt Adams · ★★★★★ · Google · Feb 2026
The most critical take we found
Ez Flow was recommend by a contractor. EZ Flow came (when I could not supervise) and cleaned a drain for $275. A few months later drain is still clogging up, the next plumbing company found two plastic bags.
Luke T. · · Yelp · Nov 2022

We read 166 of 64 reviews · newest from Feb 2026

9

TMK Plumber Pflugerville

Caveats apply24/7 per Google listingSmall track record
4.7 (43 Google reviews) 17.7 mi from downtown Elgin

Fast emergency response and honest pricing on most jobs, but one severely negative experience with aggressive upselling and unprofessional conduct raises serious concerns about consistency.

Rating mix — of the 15 reviews we analyzed43 total on Google
513
40
30
21
11

Why we're cautious

  • One extensively documented report of severe misconduct including aggressive upselling ($600→$475 for incomplete work), unprofessional behavior (smoking on customer's face, insulting family, cursing), and potential fraud (claimed free estimates but charged). Customer later got same job done elsewhere for $175 in 2+ hours of actual work. (2 of 46 reviews)
  • Unresponsive after job completion: One review reports plumber became unresponsive when water softener failed one month after installation, with inaccurate promised arrival times (1 of 46 reviews)

To be fair

  • Rapid emergency response: Multiple reviewers report arrival within 30 minutes to 2 hours of initial call, including weekend availability (cited in 3 of 46 reviews)
  • Competitive pricing on major jobs: 4 reviewers explicitly mention TMK's quotes were significantly lower than competitors (3X cheaper, best of 4 bids) (cited in 3 of 46 reviews)
  • Honest assessment and no unnecessary upsell: Multiple reviews praise transparency about what actually needs fixing versus what's optional (cited in 3 of 46 reviews)
What reviewers praise
TMK Plumber Pflugerville is the best in the business. They will tell you what the problem is and they will give you a quote without trying to sell you more or take advantage of your plumbing needs. I recommend them
Andres Vanguardia · ★★★★★ · Google · May 2025
The most critical take we found
Beware of them scam. I called them because I had a sewage backup at my house in round rock. I called and they sent a plumber to come to my house. The guy who came looked like he did drugs and was super rude. He wanted 600 dollars to clear my clog and after me …
Mr. Brian · · Google · Dec 2024

We read 46 of 43 reviews · newest from May 2025

10

TMK Plumber Austin

Caveats apply24/7 per Google listingSmall track record
4.7 (38 Google reviews) 17.8 mi from downtown Elgin

Excellent workmanship and fast response on routine jobs, but 2 serious complaints about aggressive behavior, overcharging, and no-callback on emergencies raise safety concerns.

Rating mix — of the 15 reviews we analyzed38 total on Google
513
40
30
20
12

Why we're cautious

  • Inconsistent emergency reliability—while 2 reviews praise fast response, 1 review explicitly documents complete no-show/no-callback on after-hours emergency call; behavior pattern varies dramatically by technician (2 of 43 reviews)
  • One detailed review alleges technician showed signs of drug use, was verbally abusive, and engaged in aggressive upselling ($600→$475→$5,000 quotes); reviewer also claims company's Google Maps address is fake (Northtown Mud Apartment location does not exist) (1 of 43 reviews)
  • Vague business registration concerns: one 1-star review states 'This is a scam company pretending to operate under a residential address' (1 of 43 reviews)

To be fair

  • Strong track record on water heater replacement and installation—8+ reviews praise speed, professionalism, and fair pricing on this service (cited in 7 of 43 reviews)
  • Responsive to emergency calls with 30-minute arrival documented in 2 reviews, including Sunday evening availability (cited in 2 of 43 reviews)
  • Consistent punctuality across 6+ reviews describing same-day or next-day scheduling (cited in 4 of 43 reviews)
What reviewers praise
They came to help me with my plumbing problem. It was late at night and only they answered the phone. Great service and great people to work with. I recommend them.
Volvo Tzadik · ★★★★★ · Google · Aug 2024
The most critical take we found
Beware of them scam. I called them because I had a sewage backup at my house in round rock. I called and they sent a plumber to come to my house. The guy who came looked like he did drugs and was super rude. He wanted 600 dollars to clear my clog and after me …
Mr. Brian · · Google · Dec 2024

We read 43 of 38 reviews · newest from Aug 2024

11

Pflugerville Plumbers & Drainage Service

Caveats apply24/7 per Google listingSmall track record
5.0 (24 Google reviews)4.3 on Yelp (15) 17.5 mi from downtown Elgin

Consistently excellent workmanship and emergency response (arrives same-day or next morning even on holidays), but scheduling communication issues have caused missed appointments for some customers.

Rating mix — of the 15 reviews we analyzed24 total on Google
512
40
30
22
11

Why we're cautious

  • Two no-show appointments caused by internal scheduling miscommunication (2018): same customer experienced this twice across ~1 year, suggesting potential systemic issue with appointment confirmation process despite positive plumber performance (1 of 44 reviews)
  • Scheduling reliability issues: 2 separate reviews report confirmed appointments where plumber failed to show up due to internal scheduling errors, forcing customers to take time off work with no service (1 of 44 reviews)
  • Phone hold time: one reviewer reported 7-minute hold time when requesting estimate, leading to call disconnect before reaching scheduler (1 of 44 reviews)

To be fair

  • Exceptional emergency response: multiple reviewers report same-day or next-morning arrival for burst pipes, frozen pipes, sewage overflow, and water heater failures, including weekend and holiday service (cited in 2 of 44 reviews)
  • High-quality workmanship: 11+ reviewers specifically praise thorough, professional repairs and installations with attention to detail and clean results (cited in 5 of 44 reviews)
  • Named technicians (Nathan, Kian, Andres, Barry) repeatedly praised by name across multiple reviews for competence, courtesy, and professionalism (cited in 4 of 44 reviews)
What reviewers praise
I noticed the bathroom sink draining very slowly. Their experts cleared the buildup in the pipe. The drain now works smoothly.
Hunter Campbell · ★★★★★ · Google · Mar 2026
The most critical take we found
My work used them a few months ago. They did their job fine but the plumbers that came looked like they have been sleeping in their car for a week. Just left a bad impression on us and our customers who happened to be there at the time. The other companies …
Edwin C. · ★★ · Yelp · Oct 2011

We read 44 of 24 reviews · newest from Mar 2026

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Fox Service Company

We'd call someone else first24/7 per Google listing
4.8 (5,197 Google reviews)2.3 on Yelp (100) 18.1 mi from downtown Elgin

Multi-trade Austin operator (5,197 Google reviews) where 46/100 sampled reviews are 1-star — including a documented gas leak on a newly-installed HVAC system that leaked for over a week before being caught.

Rating mix — of the 15 reviews we analyzed5,197 total on Google
55
40
31
20
19

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Two of three newly-installed HVAC systems had gas leaks; one had been leaking over a week before the homeowner caught it during Christmas decoration setup. (1 of 100 reviews)
  • Quote inflation pattern documented: $1,600 quoted for a Pressure Reducing Valve that another company did at significantly lower cost. (1 of 100 reviews)
  • 13 reviews flag slow response — one reviewer waited from 11 AM to 4:23 PM past the window before techs arrived. (2 of 100 reviews)

To be fair

  • When techs commit to a job, named installers (Bryan, Edan Brand, John & Eduardo) draw praise for clean wiring and respectful work. (cited in 3 of 100 reviews)
  • Capable of large-scale jobs (full HVAC + duct replacement) when the right crew lands the project. (cited in 1 of 100 reviews)
What reviewers praise
I had a fantastic experience with Fox Services. Elizabeth and her team were professional, responsive, and detail-oriented from start to finish. They did excellent work on our replacing the HVAC duct system. My husband works from home and stated he didn't …
Marla Marker · ★★★★★ · Google · Mar 2026
The most critical take we found
Zero stars!!! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay …
Nikki N. · · Yelp · Dec 2021

We read 100 of 5,197 reviews · newest from Mar 2026

13

Parobek Plumbing & Air Conditioning

We'd call someone else first24/7 per Google listing
4.9 (4,103 Google reviews) 14.4 mi from downtown Elgin

Perfect 5-star track record with technicians who take time to explain options and go beyond the call of duty—Anthony and Jack are specifically praised for their expertise and care.

Rating mix — of the 5 reviews we analyzed4,103 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 4,103 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional communication and customer education: 4 of 5 reviewers explicitly praise technicians for explaining work clearly, offering alternatives, and empowering customers to make informed decisions (cited in 4 of 5 reviews)
  • Thorough and detail-oriented workmanship: Technicians document their inspections (with photos), change filters proactively, and earn repeated business from satisfied customers (cited in 2 of 5 reviews)
  • Strong office and field team coordination: Multiple reviewers praise both office staff (Kat) and technicians (John, Joseph, Anthony, Jack) by name for professionalism and cleanliness (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Anthony was very professional and did a great job explaining what needed to be done and what could be done to help save money in the future. I am 75 years old and a woman who appreciates the time he spent explaining what needed to be done and gave me …
Tena Spurlock · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 4,103 reviews · newest from Jun 2026

14

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.8 (3,291 Google reviews)2.3 on Yelp (100) 17.9 mi from downtown Elgin

4.8-star franchise with the only sub-30-minute emergency response in the sample — one reviewer had techs on a sewage backup in 30 minutes. But 44 of 100 sampled reviews are 1-star, citing $420 flat fees for 10-minute snake jobs and missed appointment windows.

Rating mix — of the 15 reviews we analyzed3,291 total on Google
54
40
30
20
111

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • One Yelp reviewer alleges a tech stole beer from their refrigerator and another did not flush the toilet — escalated as fire/water remediation crew misconduct. (1 of 100 reviews)
  • 10 explicit 'expensive' mentions including a $420 toilet snake and tankless install costs flagged as predatory. (2 of 100 reviews)
  • Flat-fee pricing draws repeat complaints — $420 to snake a toilet regardless of time spent is a documented quote. (2 of 100 reviews)

To be fair

  • Genuine after-hours response: one reviewer had a 30-minute arrival on a sewage backup, another got next-day water heater install start to finish. (cited in 2 of 100 reviews)
  • Techs (Jonny, Justin S, Grant) get name-checked for explaining the job and finishing under an hour. (cited in 3 of 100 reviews)
What reviewers praise
I can’t say enough good things about the Grant who helped us out! ⭐⭐⭐⭐⭐ He truly went above and beyond to fix my situation. What could have been a stressful and expensive problem turned into a smooth experience thanks to his professionalism, knowledge, and …
Elizabeth Birk · ★★★★★ · Google · Mar 2026
The most critical take we found
Roto-Rooter is performing the fix and remediation for water damage from a pipe leak behind the shower. On-site, the technicians are great. It's fast and quality work and they know how to communicate with customers. The low star rating is for scheduling …
Matt Riopelle · · Google · Jan 2026

We read 100 of 3,291 reviews · newest from Mar 2026

15

Beyond Wow Plumbing & Drains

We'd call someone else first
4.8 (1,351 Google reviews)2.3 on Yelp (8) 17.3 mi from downtown ElginNot a 24/7 shop

Fast emergency response with strong workmanship, but pricing complaints are significant—expect to pay 20-30% more than local competitors.

Rating mix — of the 15 reviews we analyzed1,351 total on Google
57
40
30
20
18

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Massive platform rating discrepancy: Google 4.8/5 (1351 reviews) vs. Yelp 2.3/5 (8 reviews). The two Yelp reviews detail billing shock ($12,850 quote), service avoidance, and inflated camera fees ($499), suggesting high-stakes jobs may trigger aggressive pricing or refusal patterns (2 of 102 reviews)
  • Answering service coordination failure: 1 Yelp reviewer reports answering service claimed they don't service the area despite company having an office there, and required 4-hour window with late arrival (call at 6:30pm for 2pm-6pm slot) (1 of 102 reviews)
  • Significant pricing markup: 2 reviewers report bids 3x higher than competitors or significantly inflated component costs (2 of 102 reviews)

To be fair

  • Exceptional emergency responsiveness: multiple reviewers report same-day or early-morning arrival for urgent issues like burst pipes and clogged main lines (cited in 2 of 102 reviews)
  • Thorough communication and explanation: 5 reviewers specifically praise technicians for explaining work in detail, showing camera footage, and asking if customers have questions (cited in 5 of 102 reviews)
  • Consistent technician quality: individual technicians (Esteban, Jason, Travis, Weston, Kyle) are repeatedly named as professional, knowledgeable, and courteous across multiple reviews (cited in 4 of 102 reviews)
What reviewers praise
August 27, 2025 Our service provider, Jason Radford arrived promptly and was very professional and friendly. He provided the camera test to find out if any other blockages existed. Before he began to work, He explained everything thoroughly. Several times he …
Marie Pavlovsky · ★★★★★ · Google · Aug 2025
The most critical take we found
Answering service said they didn't service area they show they have an office. Had to call and follow up myself to try to schedule service. After successfully ci firming they did service my area (and allegedly have an office less than a mile from my house), …
A.J. M. · · Yelp · Dec 2022

We read 102 of 1,351 reviews · newest from Aug 2025

Also serving Elgin — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Big Joe The Plumber 4.6 (10 Google reviews) · Pflugerville · 15.1 mi Call

What reviewers complain about in Elgin

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Juan & Only PlumberHIGH CONCERN: One detailed, credible complaint (vuK9QySL7iAwBOt06aOE) alleges technician 'Chris' dismissed customer's informed diagnosis without proper investigation and quoted $10K in unnecessary work (rerouting pipes through attic/cabinets) when actual issue was a $100 drain coupler leak. Customer only discovered this after investigating independently. Reviewer explicitly calls them 'scammers' and 'worse than mechanics.' While isolated in 75 reviews, the specificity and stakes (potential $10K overcharge) warrant red flag status.
  • Rooter-Man Plumbing Austin TXTankless water heater part flagged as known-defective by another plumber; Rooter-Man wanted $300 to install each replacement.
  • EZ Flow PlumbingIncomplete drain cleaning on record: 2 of 75 reviews document the same failure mode (drain clog recurring within months due to incomplete debris removal), suggesting possible systemic issue with drain service quality control
  • TMK Plumber PflugervilleOne extensively documented report of severe misconduct including aggressive upselling ($600→$475 for incomplete work), unprofessional behavior (smoking on customer's face, insulting family, cursing), and potential fraud (claimed free estimates but charged). Customer later got same job done elsewhere for $175 in 2+ hours of actual work.
  • TMK Plumber AustinInconsistent emergency reliability—while 2 reviews praise fast response, 1 review explicitly documents complete no-show/no-callback on after-hours emergency call; behavior pattern varies dramatically by technician
  • TMK Plumber AustinOne detailed review alleges technician showed signs of drug use, was verbally abusive, and engaged in aggressive upselling ($600→$475→$5,000 quotes); reviewer also claims company's Google Maps address is fake (Northtown Mud Apartment location does not exist)
  • TMK Plumber AustinVague business registration concerns: one 1-star review states 'This is a scam company pretending to operate under a residential address'
  • Pflugerville Plumbers & Drainage ServiceTwo no-show appointments caused by internal scheduling miscommunication (2018): same customer experienced this twice across ~1 year, suggesting potential systemic issue with appointment confirmation process despite positive plumber performance

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Elgin we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,330 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Mc Dade — this Elgin guide covers those areas.

Nearby city guides