Fox Service Company

I had a fantastic experience with Fox Services. Elizabeth and her team were professional, responsive, and detail-oriented from start to finish. They did excellent work on our replacing the HVAC duct system. My husband works from home and stated he didn't even hear them working. How respectful and professional is that. WOW! Communication was clear throughout the project, they showed up when they said they would, and the quality of work was outstanding. If you’re in the Round Rock area and need HVAC work done right, I highly recommend Fox Services.

Edan Brand from Fox industries did a great job for us! Very friendly and outgoing, all while explaining what the issue was and the repair that was needed. Fairly priced, overall happy with the service. You will not be sorry using them! Very professional! Very happy with his service and Fox industries for their professional services.

John and Eduardo are an amazing team. Both are extremely professional, left my house cleaner then when they came, and explained every step of the process along the way. They got the job done right, the wiring of my panel looks extremely tight and clean and I couldn’t be happier. 10/10 would recommend.

Zero stars!!! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay behind and I was trying to get a window of time so maybe we could go for a little while. When I called back they ended up telling me that they WERE NOT COMING!!! I couldn't believe it! When were they going to call me and let me know this??? Then they acted like it was no big deal and that I'm over reacting!! My laundry room is flooded I called early in the morning it's now noon and you tell me you're not coming and I found out only because I called you??? Sorry way of doing business sorry response to their mess up and no responsibility!! Please don't use this company please call Clarke-Kent instead much better company who keeps their promise of coming and cheaper!!!

We waited around from 11 - 2 pm for our appointment. They didn't show up until 4:23 pm. Additionally, all I needed was to remove three back flow attachments on the hose bibbs and they wanted $600 to turn a wrench three times. You have to be kidding!!! Totally disappointed. Will never call them again.

The reviews of Fox seem to be either 5 stars or 1 stars which reflects why customers write reviews- either because they're very happy or very unhappy. This review is going to be a mixed bag. Stated simply: we are happy with the work done by the service people at Fox. We're not as happy with their management. Fox has a wide variety of services- we've used them several times over the past 15 years for HVAC and plumbing services. The guys that have done the work varied from older very experienced guys to younger guys who had less experience. In every case, we've been happy with the service. The service staff explained what they did and why they did it. They made recommendations to improve performance or prevent problems with both the HVAC and with the plumbing. We've been satisfied with the professionalism of their workers and we've never had anyone come to our home from Fox that we were not comfortable having in our home. About 7 years ago, we had them install a new HVAC system which is one of the best decisions we've made. They recommended an excellent model and there is a noticeable difference in our house since the units were installed and there's also been a noticeable difference in our utility costs. Everything was going well with the HVAC until about a year ago. We purchased a maintenance plan where Fox came out and serviced the units twice a year to do preventive maintenance. This was important to us because we travel and there's nothing worse than coming home from a trip to find a broken AC or heating unit. Last year, we had our maintenance done in October. Then in late October, the drain line failed. The line should have been checked a couple of weeks earlier during the maintenance service and there's no way that it got completely blocked in a couple of weeks of low AC usage. In addition to the line being blocked, the cut-off sensor that should have turned off the unit did not sense the water buildup. The backup drain line that should have drained the excess water also failed. The drain line failure flooded the lower floor of the house and caused about $10K in damage. This is where the review becomes mixed: the service person who came out to look at the unit showed up about 2 hours after we called (impressive!). He stayed for about 5 hours until the line was opened and he was sure that there would be no more water backup in the unit. He left around 9PM and because he stayed so long, I think he had to miss out on something that he had planned with his kids. That's example of what we consider going above and beyond the call of duty. We've left several messages with the manager at Fox asking him to call us and discuss how the line blockage was missed during the maintenance calls. We would also like to understand better how the overflow sensor that we paid for also failed and how the backup drain line also failed. In spite of leaving several messages, we have never heard from anyone at Fox. So, it's with reservation that I recommend Fox. I can recommend their work and I can say that you won't feel uncomfortable having their workers in your home. However, if something were to go wrong with their work, I can't guarantee that you will receive the same level of service from their management and I can't guarantee that their management will be accountable for anything that may go wrong. I would also recommend you ask about their maintenance plans and what performance guarantees those plans offer in the event something were to go wrong.

Please, mind you, I am not writing this review rating the quality of service because I never got any. They could be the best in the entire nation and I wouldn't know, so if you are here trying to figure out quality, then jump to the next review. Honestly, I spent three hours calling HVAC/AC emergency services from 12-3AM nonstop on a Saturday night, Sunday morning. Bad time for your unit to go out if you want emergency service, I guess, because I got one callback that night (from Apex) and one quote from another company that wanted $500 to come out and look at some wires. Radio silence elsewhere. I called every single company that listed emergency services in Austin or any surrounding area that serviced Austin. Nonstop from 12-3. Not an exaggeration. If you want a screenshot of my phone scrolling through a bunch of random numbers, I am happy to send the proof. Call one number, leave information with an agent for "on call person to call back," call next, continue. I considered leaving a bad review for every single company. But, ultimately, Fox took the cake. Congrats. I am not sure what someone defines emergency as or what emergency response time means, clearly. To me, emergency means you are having a heart attack and need an ambulance right there. In the AC world, emergency, to me, means you have any number of circumstances requiring immediate return of service. For me, making sure my AC was running before the sun came up could have been life or death for the dogs that I board and train in my home, or my own. If that sounds dramatic, I know several people who have had dogs die in their homes after their AC went out and they did not realize it was climbing closer to 90° inside. It takes 15 minutes for a dog to overheat and die. So why does Fox get the privilege of the review? A lot of companies called me back that morning. Apex had taken care of me within 20 minutes of calling, so I didn't need anyone anymore. Morning was not acceptable to me but at least it was something. I think I received maybe four calls out of 20+? Cool. It's a day and a half later, and I get a call from Fox. A day and a half. For an emergency call. A day and a half. A. Day. And. A. Half. In what world that is an emergency response time, I do not know. But I do know every single fucking dog in my home would definitely be dead 10 times over right now and that's not exaggerating. If I wanted standard service, cool. Thanks for calling. At this point, you are a joke. This is a slap in the face. At the end of the day, I've come to realize that everyone in Austin needs to remove the word emergency from their website if they cannot offer emergency services. Please do not come back at me with, we were very busy. I call BS on that. Even if it were true, a call back saying, hey I won't be able to come out tonight, here is my next available space, would have been better than what happened. Take the words 24/7 off of your website. I know that it's really just a ploy to get people to call in and leave information because 24/7 just means that their on-call system is open. I am sure every single person was dead ass asleep. Why people can't just be honest about that, I don't know. But it would have saved me some goddamn trouble if there was any information about actual availability times. Thank you for the dead dogs, Fox. Don't bother calling. If you have an emergency, anyone, try Apex.

*** DO NOT USE THIS A/C COMPANY *** This was the absolute worse contractor project I've ever experienced. I've had an A/C service contract with Fox for years with 2 visits per year to make sure everything is working properly. I let the contract laps during COVID for obvious reasons. I experienced an issue with the drain pan under the attic unit filling up and overflowing leaking water into our dining room. Being a handy guy, I climbed into the attic to investigate and found the drain line clogged and the float switch in the pan lifted out of the water. Fox is the only company to touch the system in over 15 years. I unclogged the drain and called Fox to identify and fix the root cause of the excessive water. The heat pump unit was over 20 years old and as I expected, a Freon leak was not economically repairable. The tech called the salesman and we came to an agreement for a new system. Not cheap but top-of-the line. Salesman & project manager Matt scheduled installation about a week later to ensure all the associated parts, condenser pad specifically, would be available on the installation date as we had guests coming to visit on Sat after a Friday installation. Matt assured me that the installation would only take a half day. Crew shows up about 9am Friday as scheduled and starts the installation. The first problem is that the pad they brought is the wrong size! They placed the new condenser on a pad with the feet over hanging the edge of the pad. The crew then has problems bringing the new system online about 4PM (so much for the half day installation) and goes into trouble shooting mode. At 9pm, the installation crew throws up their hands and calls it a night unable to make it work. They say a lead installer will be out @ 9am to fix it. Matt will not answer his cell phone and won't reply timely to texts. IT'S THE MIDDLE OF JULY AND NO AC - ANSWER THE DAMN PHONE!!!! So off we go to a motel for the night that Matt refused to pay for! By text, Matt will not come to the house to ensure the project is completed on time and the technical supervisor lives out of town and won't be there either. Where's the accountability??? Lead tech shows up at 9ish and about 4 hrs later all is up and running. One of the electric wires had been disconnected in the main circuit breaker panel. The condenser pad was replaced 2 weeks later by the quality control crew who used paver blocks to rig the pad to make it level, looked like crap! I looked at it and just threw up my hands, I can do it right myself just leave. The finance company refused to withhold funds until the job was complete, no recourse for bad work.

TL;DR: They broke our AC, and refused to fix it. I have been waiting to leave this review for a good while. I really wanted to give them the benefit of the doubt, but after receiving YET ANOTHER MAILER after asking to be taken off their advertising list because of our awful experience, I want to speak up. In August of 2024, when temperatures were averaging over 100 degrees, my roommate and I called Fox for some routine maintenance. The repairman somehow deactivated our AC system, leaving it inoperable. I spent about 36 hours chasing Fox, calling over and over again asking for somebody to be sent out. We were two young adults, stuck in a condo that was now over 100° Fahrenheit on the inside, with nothing but a few fans and some ice to help. To put it mildly, the conditions were absolutely unbearable. Fox repeatedly dodged my request. Several times, they said they were sending a technician out, only for nobody to come. When I wasn't told a technician was on their way, I was told that "there are other people that have appointments, we cannot get to you now", even though they broke the AC in the first place. Finally, I was forced to go up into the ceiling unit myself and fumble around until it clicked back on. As it turned out, it was a single switch that the Fox technician somehow turned off and didn't turn back on. A single switch that was hardly marked on the diagrams in the manual, and for somebody with no knowledge of HVAC technology, was impossible to find other than feeling around until something worked. Fox refused to take any accountability for this awful experience. We were told my father (the owner of the unit) would be receiving a call from the general manager... the general manager never called. My father tried to follow up, he was ignored. Clearly Fox didn't want to admit they were wrong, and didn't want to offer any compensation. Nearly a year after the event, we are still getting constant emails and mailers. I have REPEATEDLY told the business that I want to be taken off their mailing list, because they will never get our business again, but once again... they do not listen, or follow through on their promises. If I could rate Fox zero stars, I would. They managed to break our AC on a simple routine visit, and refused to turn it back on, or take any accountability for their mistake. And even after all of that, we still receive advertisements weekly, asking for our business.

HELLO TO ALL READING THIS, DON'T USE FOX SERVICE AT ALL COST, USE STAN'S OR ANYONE OTHER THAN FOX SERVICE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I waited awhile before writing a review, since June 2025 thinking things would change, and the problems I'm having with Fox service company as an anomy. A little background, I've been using Fox for years now, with few issues, but I had them come out to service my 10-year-old air conditioner, and no I wasn't having any issues with it. Well, the tech came out and said I needed to replace my TXV and filter dryer for a cost of $3002.40, which are major items to change, I told them I wait considering I had American home shield. American home shield said nothing was wrong with my system, and honestly in retrospect I should have listen to them, but I decided to go with what Fox say, thinking hey this is a reputable company, and I've been using for years, and my system was 10 years old, so I decided to buy a new unit. I ended buying a Lennox SL28CV for $26000 from fox which I regret, because I've had nothing but problems since the installation! Which was installed in June 2025 and Fox hasn't been any help at, and don't even return calls, I guess once they get your money MANGERS feel your not important anymore. I went from what they call a cheap 3-ton system to a top-of-the-line Lennox system, and this system doesn't even cool good, and during the day temperatures, it can't even get to the set temperature! (Example I set the temperature to 67 degrees and once the temperature starts to rise and goes to 77 degrees) Fox sent someone out to check the system, because I asked about new vent to be installed, she told me that my plenums were too small at a cost on $1900 X 3 to change, now mind you I just spent $26K on a system, so of course I asked why wasn't this addressed when I was buying the system, was told everything was good, so I was told that her manger Carlos would be calling me, well 3 weeks later no call, and then today 09/23/2024 I called Fox, and was told Carlos would be giving me a call, which didn't and I think it because, I remember during my installation they installed new plenum boxes, I'm they knew they screwed up and now unreachable! To all reading this, DON'T USE FOX SERVICE BECAUSE THEY UPCHARGE YOU FOR EVERYTHING BUT WONT BE AROUND WHEN THEIR SERVICE WAS MESSED UP!!!!!!!!!!!

Fox Services came on Nov. 27th and installed the gas plumbing for the backup generator I bought on June 2, 2021. (It's been a long hard road getting to that point.) When they turned the gas back on, it blew out the regulator which was probably 43 years old. They told me to call Texas Gas Service and they would come out quickly and install a new regulator. They did, but the technician from Texas Gas told me that he couldn't turn the gas back on until the city inspected the new work. I made several calls back and forth to Fox Services and Texas Gas Service and finally got the plumbing manager at Fox Services who said that all Texas Gas has to do is turn off the additional valve isolating it from the system, and then turn the gas back on to my house. Texas Gas said, no, they cannot turn on the gas until the plumbing is inspected. We went overnight without heat, hot water, or use of the stove when the temperature outside was around freezing. Somehow the Fox Service plumbing manager was able to get a city inspector the next morning within the hour to inspect the plumbing and the gas was turned back on. On Nov. 27th, Fox Service ran an electrical line through our attic to the breaker box. On Dec. 1, Fox Service did the remaining electrical work on the outside breaker box, the city inspected it, and Fox tested the generator, and it worked! On Dec. 3rd, my wife found that her therapy pool which she uses for exercise because of a bad knee had no electricity. As it was the weekend Fox could not send Dominique, one of the electricians who worked on hooking up the outside breaker box, until this evening, Dec. 5th, to diagnose and fix the problem. Dominique worked for an hour and a half and finally discovered that the problem was that both the breaker and surge protector for the pool were broken. Dominique replaced both and now we have electricity to the pool. Dominique said that he had never encountered this before. I am extremely grateful to Fox Services for their methodical, professional, and responsive work. I am especially grateful to Dominique for his ingenuity and ability to "think outside the (breaker) box."

I would never recommend this company. I have an 8 year old tankless water heater (Navien) that showed an error on the tank. I called Fox Service to come out, next appointment a week from call, they were listed as an authorized Navien service (a loosely supplied name) provider. They came out and deducted they need to order 1 or maybe 2 parts. The serviceman was here for maximum of an hour, after having called some older, probably more experienced colleague to confirm his assessment. The service call charge, $256 (again their hourly rates are $156. Later in the day I called to find out when the new parts would arrive. Ryan, the serviceman said his supplier hadn't given him a date, they had no stock and it could be 1 to 2 weeks. I called Navien, spoke to a representative who gave me the 2 parts #'s to required, this took a less than 5 minute phone call. I ordered the parts online. I called Ryan to say I had ordered the parts and her immediately told me his work would not be warranted with parts I ordered. I said no problem. The minute I hung up I called to schedule him back to install the parts and the earliest Fox could schedule someone was next Wednesday but they wanted Ryan to return since he started the project, one day later on Thursday. I agreed, I felt like I would really be overcharged with a new serviceman. I received the parts on Tuesday. Ryan came today and installed 1 of the parts and said the other part was the wrong one, even though the Navien rep said it was. Luckily it was a part that was required since the water heater is working as I write. Ryan was here 1-1/2 hours.....today's charge $418. i asked about the discrepancy in pricing and he said for all the work he did off-site, really. It's funny how they sent me a survey of how well they did on the 1st visit, I responded with call me and email address. I have yet to hear from anyone. I would warn "let the buyer beware" to call this company. They willl never be called back to my home, just say'n. Looking at Yelp reviews now, damn I should have look before I called them. My bad.

I'll start by saying its unfortunate to be writing this bc Fox was referred to me by a very trusted neighbor who has had good experiences. Unfortunately, that was not my experience. I scheduled a tech to come out just to check the functioning of my unit; nothing was wrong with it, but the unit is getting old, so I wanted to be as proactive as possible. After just about 10 minutes of "looking" the tech told me the unit was old, not functioning correctly and needed to be replaced. I asked how much that may run, and he flippantly replied, "that's a loaded question; could be $6k, could be $18k." When I asked if he could give a more targeted estimate based on the size of my current unit and home, he said "the tag was missing from the unit, so there was no way for him to know it's size." His responses raised red flags and were quite honestly, very condescending . He then talked about how we could band-aid fix it by adding Freon, but there was no way to know how much (which was a legitimate answer); he said he could do a leak test on the spot which would help better answer that. Unfortunately, I fell for this suggestion (to the cost of $399), and sure enough he found a leak. He referred me to their sales department to discuss next steps of repair vs. replacement Since I was not pleased with my experience and concerned about the validity of the diagnosis, given the unit still seemed to be functioning just fine, I got a 2nd opinion (also a trusted referral). Low and behold, the second opinion found nothing wrong with the unit minus a faulty damper and the need to clean the outside condenser of some mud. The tech even commented on how impressed he was with how the unit functioned given its age. It is frustrating and disappointing to think of the hundreds of dollars actually wasted (and the thousands of dollars potentially wasted)...an unfortunate yet good reminder to trust your gut!

I called Precision (who is also now Fox through a buyout?) to service my AC. They sent two technicians, one of who was very nice and the other not so. The nice technician said up front that it was too cold to get a good reading off the AC, and I offered to set another date. The not-so-nice technician insisted it could be done by wrapping garbage bags around it. They were already out, and the not-nice one was insistent, so I let them look at the AC unit. The nice technician got to work looking at the units in the attic, and the not-so-nice one started asking questions. During the conversation, I mentioned that I had had trouble over the last couple of years because the refrigerant was low, and they were able to add some, and it worked fine. The not-nice technician immediately started talking about a new unit without any diagnostic effort saying that the cost of a new unit might be cheaper than putting refrigerant in. He said that even if it worked, the hole is likely bigger because they grow over time, so it would likely fail anyway. It felt like we were in a verbal jousting match and ended up with the not-nice technician going down to look at the outside unit. He looked at it briefly and pointedly noted that it was missing a sticker that "goes right here." (It looked like he was pointing at a random blank spot). He said he would have to start putting the refrigerant in and weighing it out because there was no sticker on the unit. I guess there is no way in today's age to get from a model number to information about the specs of a device. At that point, I was done. I paid their service fee and asked them to leave. The parting words from the not-nice technician were, "We wouldn't put in a unit for you anyway." I still don't know how a garbage bag would help, but there you go.

My 20 year old HVAC unit has been crippling along since last summer. After a couple of freon recharges and band-aids to keep it moving, I decided to bite the bullet and replace it. I did my homework and had about 5 bids to replace both the inside and outside unit. Matthew came to my house and talked to me about my options for replacement. He was prompt, professional, responsive, informative and genuine. Matthew explained everything in a way I could understand. I didn't decide to go with Fox right away. He checked in on me without pressuring me to go with their company. I can't say enough good things about his service. Installation day - Kelvin and Manny showed up on time. They were respectful (my install was in the midst of COVID-19), wore their masks, prompt and did an excellent job on the install. Lastly, I had spray insulation added to my attic. Glass and Angel were the installers. They too were prompt, professional, friendly and did a very nice job with the spray installation. Both crews seemed to be happy with their jobs and enjoy what they were doing. Matthew even sent a pizza for lunch to one of the crews and they were very grateful for that! Overall my experience with Fox was EXCELLENT! They were not the least expensive of the bids but their price was competitive. I love that they handled the Lennox rebates (which I waited to do this review until I received it) and also took care of the COA rebate process. I felt they did an honest job with professional from start to finish. This was a big home investment for me so I wanted to make sure I went for quality and not for some fly by night company that might not last the 10 years to follow through with the warranty work. In this case, I feel I got what I paid for and I am extremely satisfied and grateful for their service!