Fox Service Company
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
Multi-trade Austin operator (5,197 Google reviews) where 46/100 sampled reviews are 1-star — including a documented gas leak on a newly-installed HVAC system that leaked for over a week before being caught.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
When techs commit to a job, named installers (Bryan, Edan Brand, John & Eduardo) draw praise for clean wiring and respectful work.
2 cited reviews
“After getting an astronomical bid from Radiant Plumbing for $1,600.00 to replace our Pressure Reducing Valve (PRV) at our home we called Fox Service.”
“John and Eduardo are an amazing team. Both are extremely professional, left my house cleaner then when they came”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Capable of large-scale jobs (full HVAC + duct replacement) when the right crew lands the project.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two of three newly-installed HVAC systems had gas leaks; one had been leaking over a week before the homeowner caught it during Christmas decoration setup.
“Fox replaced 3 full HVAC systems in our home over the past two weeks and 2 OF THE NEW SYSTEMS INSTALLED BY FOX HAD GAS LEAKS.”
Red flag
Quote inflation pattern documented: $1,600 quoted for a Pressure Reducing Valve that another company did at significantly lower cost.
“After getting an astronomical bid from Radiant Plumbing for $1,600.00 to replace our Pressure Reducing Valve (PRV) at our home we called Fox Service.”
13 reviews flag slow response — one reviewer waited from 11 AM to 4:23 PM past the window before techs arrived.
“We waited around from 11 - 2 pm for our appointment. They didn't show up until 4:23 pm.”
1 more cited review
“Fox replaced 3 full HVAC systems in our home over the past two weeks and 2 OF THE NEW SYSTEMS INSTALLED BY FOX HAD GAS LEAKS.”
Bid vs. install quality gap — one customer paid for HVAC + zoning system and needed 5 follow-up visits before they disabled the zoning altogether.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Zero stars!!! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay behind and I was trying to get a window of time so maybe we could go for a little while. When I called back they ended up telling me that they WERE NOT COMING!!! …”
“HELLO TO ALL READING THIS, DON'T USE FOX SERVICE AT ALL COST, USE STAN'S OR ANYONE OTHER THAN FOX SERVICE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I waited awhile before writing a review, since June 2025 thinking things would change, and the problems I'm having with Fox service company as an anomy. A little background, I've been using Fox for years now, with few issues, but I had them come out to …”
“*** DO NOT USE THIS A/C COMPANY *** This was the absolute worse contractor project I've ever experienced. I've had an A/C service contract with Fox for years with 2 visits per year to make sure everything is working properly. I let the contract laps during COVID for obvious reasons. I experienced an issue with the drain pan under the attic unit filling up and overflowing leaking water into our dining room. …”
Positive
“I had a fantastic experience with Fox Services. Elizabeth and her team were professional, responsive, and detail-oriented from start to finish. They did excellent work on our replacing the HVAC duct system. My husband works from home and stated he didn't even hear them working. How respectful and professional is that. WOW! Communication was clear throughout the project, they showed up when they said they would, …”
“Edan Brand from Fox industries did a great job for us! Very friendly and outgoing, all while explaining what the issue was and the repair that was needed. Fairly priced, overall happy with the service. You will not be sorry using them! Very professional! Very happy with his service and Fox industries for their professional services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8 across 5,197 reviews; Yelp sample skews 1-star with detailed multi-paragraph complaints about repeat-visit installs.
Should you hire Fox Service Company?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Fox Service Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Cedar Park · Del Valle · Elgin