Rooter-Man Plumbing Austin TX
Plumber · Austin, TX
Our verdict
Rooter-Man Austin holds 4.9 across 1,192 reviews with 97/100 sampled at 5-star — Eddie installs garbage disposals + piping in single visits at no extra charge for found problems, and named techs (Eddie, Alan Thompson, Curtis Kurka) draw repeat-customer loyalty.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Same-day, single-visit job completion — Eddie replaced piping, disposal, basket strainer plus a wall switch at no extra charge in one visit.
1 cited review
“Not only did he replace all of the piping under my kitchen sink, install a brand-new garbage disposal, and add a new basket strainer, but he also replaced the wall switch for the disposal that went out — at no extra charge!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Multi-year repeat customers (Eddie has been at one home 'for years', a property at Charlie's for years) — strong loyalty signal.
1 cited review
“Eddie has been performing plumbing related services at my residence for years and I cannot say enough good things about him”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Named technicians (Curtis, Alan, Eddie, Chris, Jay & Matthew) consistently call back and remember situations — small-team feel at scale.
1 cited review
“Curtis was awesome! Called Rooter-Man on a Saturday to come out and fix 2 leaking sinks and stabilize a toilet”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tankless water heater part flagged as known-defective by another plumber; Rooter-Man wanted $300 to install each replacement.
“I had to pay rooterman almost $300 to install a warranty covered part.”
Warranty-part install surcharge complaint — $300 charged twice to install a warranty-covered tankless valve that one reviewer says is 30 minutes of labor.
“I had to pay rooterman almost $300 to install a warranty covered part.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“- technician wasnt able to find the source to the problem and did a wrong diagnosis when called in to detect a water leak from the bathroom shower. - the technician wasnt able to detect the leak ,but instead said the leak is due to the missing gasket to the shower door. - charged over 130$ to come out and to do an ignorant trouble shooting. - the wrong troubleshooting pointed us in the wrong direction leading to …”
“I hate to leave negative reviews, but I received unsolicited text messages after using their services multiple times even though I responded STOP. The most recent related to their referral program. Please be advised if you give them your contact information. You will likely also receive unsolicited text messages.”
“They installed a water heater for us. Without asking, they added a large safety shutoff device on the heater - for an additional few hundred dollars - that doesn't operate without power. They left our house powering the device by running a twenty foot extension cord out of the water heater closet into the nearest outlet. I asked, "Is this thing really necessary? I used to have a simple leak detector unit that …”
Positive
“All I can say is it feels really good to know a good plumber. We had replaced the grease seal on our toilet at work and a couple of months later the odor came back and the guys came and saw the degree seal we had and failed and so they put in a better one. Contacting ruderman was easy having the guys come as scheduled was easy. I will use them in the future.”
“Jay and Matthew provided great service at a good price. Came out on short notice and got my drain unclogged. Would highly recommend for plumbing issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Rooter-Man Plumbing Austin TX?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
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Nearby: Cedar Park · Weir · Del Valle · Elgin