ABC Home & Commercial - Plumbing Services Department
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
ABC Home & Commercial Services holds 4.9 across 1,017 reviews with 90/100 sampled at 5-star — Daniel installed a propane water heater same-day (call 11 AM, hot water back by 6:30 PM) and named techs (Daniel, Mason, Jeff S, Mr. Snow, Douglas) get repeat praise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Documented same-day water heater installs — Daniel had a new propane unit installed and hot water back by 6:30 PM after an 11 AM call.
1 cited review
“I got a new propane water heater installed IN THE SAME DAY. Called at 11am, new water heater installed by 6pm, and hot water was back by 630pm.”
Whole-home water systems work (water softeners, filters, valve replacements) drawing strong reviews from named techs Mason and Mr. Snow.
2 cited reviews
“Mason was amazing! He did a great water softener & whole house filter install and spent the time to go over all the instructions on how to use it.”
“Have been throughly pleased with Mr Snow with ABC plumbing.”
Property-management friendly — multiple reviewers manage rentals and report consistent tenant scheduling and communication.
1 cited review
“He contacted the HOA and got the permits to shut off the water and to complete the work.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Office/quote process described as 'a bit of a challenge' per one reviewer — back-and-forth between reception and management before the tech arrives.
“Mason was amazing! He did a great water softener & whole house filter install and spent the time to go over all the instructions on how to use it.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Insulted, degraded, and practically called a thief, for presenting a punch card good for one free bundt cake a month which was given out as a promotion for the first 100 customers. Any business which cannot or will not honor promotions given at the same location should not be in business. I am not alone, because the story gathered many responses on social media from folks who had also experienced horrible customer …”
“Very disappointed in the size of the buntlets one is half the size of the other....got a tower has a gift...very inconsistent Staff was friendly, flavor good.....but the size needs to be the same ....one was nice and filling the other was well that was a nice 2 bite sample....”
“TLDR: AI & website scheduling is an absolute disaster! Call & speak to a live agent to schedule. They took our $69 and never came out waited all day Th and 9am-3pm on Friday. I went online to ABC website to schedule a plumbing service to address issues at my parents home. Two days later...no reply. My mom called and they scheduled someone to come out today. I took off time to be there at their home this …”
Positive
“Their plumbing service department is excellent. I was able to set up an appointment right away. There were a couple of issues that mainly impacted the delivery of a new washing machine . Some valves to the water supply in the laundry room were rusty and needed to be replaced, and separately the bathroom faucet had other problems . Douglas, their plumber did an excellent job at completing all these projects. He …”
“My plumber Daniel was 6 star worthy. After a horrible experience with another plumber, I gave ABC a try. I got a new propane water heater installed IN THE SAME DAY. Called at 11am, new water heater installed by 6pm, and hot water was back by 630pm. Daniel was kind, knowledgeable, reassuring, and thoughtful. He quickly troubleshot the issue and gave me options with caveats so that I could make an informed decision. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire ABC Home & Commercial - Plumbing Services Department?
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own ABC Home & Commercial - Plumbing Services Department?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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