TMK Plumber Austin
Plumber · Pflugerville, TX · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fast response on routine jobs, but 2 serious complaints about aggressive behavior, overcharging, and no-callback on emergencies raise safety concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 43 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong track record on water heater replacement and installation—8+ reviews praise speed, professionalism, and fair pricing on this service
1 cited review
“They were punctual and the prices was affordable”
Cited in 7 of the 43 reviews we analyzed — 6 cited reviews not excerpted here.
Responsive to emergency calls with 30-minute arrival documented in 2 reviews, including Sunday evening availability
Cited in 2 of the 43 reviews we analyzed.
Consistent punctuality across 6+ reviews describing same-day or next-day scheduling
1 cited review
“They were punctual and the prices was affordable”
Cited in 4 of the 43 reviews we analyzed — 3 cited reviews not excerpted here.
Handles complex diagnostics well—diagnosed slab leaks and water detection services praised for thoroughness
Cited in 2 of the 43 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Inconsistent emergency reliability—while 2 reviews praise fast response, 1 review explicitly documents complete no-show/no-callback on after-hours emergency call; behavior pattern varies dramatically by technician
“Called after hours for an emergency, no call back, no nothing”
Cited in 2 of the 43 reviews we analyzed.
Red flag
One detailed review alleges technician showed signs of drug use, was verbally abusive, and engaged in aggressive upselling ($600→$475→$5,000 quotes); reviewer also claims company's Google Maps address is fake (Northtown Mud Apartment location does not exist)
“Rude plumber, smoking in face, scam $475 for nothing”
Red flag
Vague business registration concerns: one 1-star review states 'This is a scam company pretending to operate under a residential address'
“This is a scam company pretending to operate under a residential address”
Red flag
High review variance (32 points) with sharp clustering: 38 five-star reviews vs. 3 one-star reviews describing serious misconduct; no middle-ground feedback suggests possible selective review removal or multiple service quality tiers
“Rude plumber, smoking in face, scam $475 for nothing”
2 more cited reviews
“Called after hours for an emergency, no call back, no nothing”
“This is a scam company pretending to operate under a residential address”
Communication failures: one reviewer explicitly reported rudeness, insulting behavior toward family, and smoking in customer's face during service call
“Rude plumber, smoking in face, scam $475 for nothing”
Pricing disputes: one customer charged $475 for 15 minutes of unsuccessful work after initial quote claimed to be free, then quoted $5,000 for further work; same job completed by competitor for $175
“Rude plumber, smoking in face, scam $475 for nothing”
Failed emergency response: one after-hours caller received no callback or service
“Called after hours for an emergency, no call back, no nothing”
Keep it in proportion: these concerns are cited in 4 of the 43 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Beware of them scam. I called them because I had a sewage backup at my house in round rock. I called and they sent a plumber to come to my house. The guy who came looked like he did drugs and was super rude. He wanted 600 dollars to clear my clog and after me telling him it was too much money and I would pass he started insulting my family about how he drove all this way for nothing and was cursing all over my face …”
Positive
“They came to help me with my plumbing problem. It was late at night and only they answered the phone. Great service and great people to work with. I recommend them.”
“They gave me a quote for a water repair but it was not worth repair instead we decided to replace it. We got a 50-gallon gas Rheem water heater. They replaced all the supply lines and installed an expansion tank. I'm very pleased with their job at my house”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Aug 2024.
Should you hire TMK Plumber Austin?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own TMK Plumber Austin?
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Find plumbers near you
TMK Plumber Austinisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cedar Park · Weir · Elgin · Del Valle