O & M Plumbing Services, Inc.
Plumber · Cedar Park, TX
Our verdict
Calls you back immediately, shows up fast even on holidays, and actively avoids upselling—the anti-typical emergency plumber.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 191 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Exceptional responsiveness and after-hours availability. Multiple reviews document same-day or next-day service, including holiday emergencies (water heater replaced before Christmas, Thanksgiving morning leak diagnosis).
1 cited review
“Replaced water heater same day before Christmas holiday.”
Cited in 3 of the 191 reviews we analyzed — 2 cited reviews not excerpted here.
Aggressive anti-upsell culture. 6 reviews explicitly praise avoiding unnecessary work; one reviewer compared quotes from 7 competitors and found O&M recommended least work while others pushed unnecessary shower rebuilds.
1 cited review
“Not in business of upselling, in business of building trust.”
Cited in 4 of the 191 reviews we analyzed — 3 cited reviews not excerpted here.
Exceptional troubleshooting and problem-solving. Multiple reviews document solving issues that stumped 3+ other plumbers, including water heater problems, leaky shut-off valves, and corroded outdoor spigots.
Cited in 2 of the 191 reviews we analyzed.
Strong communication and education focus. 8+ reviews cite technicians taking time to explain issues, options, and maintenance—treating customers as informed decision-makers rather than transactions.
2 cited reviews
“Very honest and took time to explain everything in detail.”
“Not in business of upselling, in business of building trust.”
Cited in 4 of the 191 reviews we analyzed — 2 cited reviews not excerpted here.
Consistent pricing fairness. Multiple reviews note pricing below or at bottom of competitive estimates; one detailed comparison showed O&M 2nd cheapest of 6 quotes while recommending least work.
Cited in 2 of the 191 reviews we analyzed.
Long-term customer retention. 7+ reviews mention repeat usage over years (one customer since 2016, another 'customer for life').
1 cited review
“Reliable, well-trained technicians. Great communication. Reasonable pricing.”
Cited in 3 of the 191 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing can be high for specific services. One reviewer noted $614 toilet + angle stop installation was 'more expensive than I would have thought' despite 5-star rating; another mentioned concerns about initial estimate.
Cited in 1 of the 191 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 191 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A damn joke. Called them bc my hot water heater igniter wouldn't stay lit. I've never had this issue. Tech comes out and says "oh maybe we just need to clean the burner/igniter. He starts looking at it and notices the screws were already off (I did that, trying to get a better look as well as turned off the gas). He says "oh that's not good at all!" Screws the screws back on and says "I'm going to try to see what it …”
“0 stars We sent an email (below) to O&M, got a call from the owner who said that isn't their policy / procedure and that he stands by his plumbers and their reporting and we got what we paid for so it didn't matter wether he was correct or not. This is at the exact same time another company is fixing the problem they said did not exist, while telling me a scratch in the PVC pipe from the toilet needed to be …”
Positive
“Andrew was the most friendly, knowledgeable, and helpful professional that we’ve had out to our place. To the point, efficient, and clean work. I cannot recommend O & M Plumbing enough. There is a reason why they get so many great ratings!”
“My neighbor recommended Ben at O&M several years ago. They’ve been my go-to plumbers ever since. The technicians are reliable and well-trained. Great communication. Good recommendations when seeking cost-effective solutions. Reasonable pricing. And they honor their work.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire O & M Plumbing Services, Inc.?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
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Nearby: Cedar Park · Weir · Elgin · Del Valle