Roto-Rooter Plumbing & Water Cleanup
Plumber · Austin, TX · Open 24 hours per Google listing
Our verdict
4.8-star franchise with the only sub-30-minute emergency response in the sample — one reviewer had techs on a sewage backup in 30 minutes. But 44 of 100 sampled reviews are 1-star, citing $420 flat fees for 10-minute snake jobs and missed appointment windows.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Cedar Park, TX · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Genuine after-hours response: one reviewer had a 30-minute arrival on a sewage backup, another got next-day water heater install start to finish.
1 cited review
“The first plumbing company said they could come in the afternoon. And so I called Roto-Rooter and then came within 30 minutes!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Techs (Jonny, Justin S, Grant) get name-checked for explaining the job and finishing under an hour.
1 cited review
“Justin S was awesome. He arrived on time, was super nice and professional, and snaked out my pipe in under an hour.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One Yelp reviewer alleges a tech stole beer from their refrigerator and another did not flush the toilet — escalated as fire/water remediation crew misconduct.
Cited in 1 of the 100 reviews we analyzed.
Red flag
10 explicit 'expensive' mentions including a $420 toilet snake and tankless install costs flagged as predatory.
“told us it was a flat fee of $420 to snake our toile whether they were here for 1 hour or 4.”
Cited in 2 of the 100 reviews we analyzed.
Flat-fee pricing draws repeat complaints — $420 to snake a toilet regardless of time spent is a documented quote.
“told us it was a flat fee of $420 to snake our toile whether they were here for 1 hour or 4.”
Cited in 2 of the 100 reviews we analyzed.
Scheduling promises break down: one reviewer was promised morning arrival, got 3 missed callbacks before anyone showed.
“The low star rating is for scheduling communication and not following through on promised time-frames.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Roto-Rooter is performing the fix and remediation for water damage from a pipe leak behind the shower. On-site, the technicians are great. It's fast and quality work and they know how to communicate with customers. The low star rating is for scheduling communication and not following through on promised time-frames. After first assessment of the issue, which occurred in the afternoon, they promised to be back …”
“Expensive! They told me over the phone that they couldn't give us a quote until they came to the house, then told us it was a flat fee of $420 to snake our toile whether they were here for 1 hour or 4. 10 minutes of work for $420 is insane and I feel their business practices are deceptive. They knew before they came to the home how much they would charge. Completely unacceptable and will never use or recommend …”
“First, I'll mention while the repair tech that initially fixed my leak did so in a very timely manner, the reason for my initial "5 Star" review was created solely to receive $200 discount off their repair fee. As for the rest of my experience with Roto-Rooter, by far the worst service imaginable. From unprofessional scare tactics, to seemingly deliberate hiding of cost, to dysfunction between teams, to mishandling …”
Positive
“I can’t say enough good things about the Grant who helped us out! ⭐⭐⭐⭐⭐ He truly went above and beyond to fix my situation. What could have been a stressful and expensive problem turned into a smooth experience thanks to his professionalism, knowledge, and willingness to go the extra mile. He took the time to explain everything, made sure the job was done right, and didn’t leave until everything was working …”
“Very pleased with the process overall and they made it out the same day! New water heater and installation was smooth and efficient. Jonny our tech was incredibly skilled, friendly, knowledgeable and honest. Could not ask for more, thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google sits at 4.8 across 3,291 reviews; Yelp sample is dominated by 1-stars on pricing and no-shows.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Del Valle · Cedar Park · Elgin · Cedar Creek