Gold Star Plumbing and Drain Cleaning
Plumber · Waterford, MI · Open 24 hours per Google listing
Our verdict
Expert crew with stellar emergency response and workmanship, but pricing fairness is a serious concern that demands clarification before booking.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—called out same-day on Friday during cold weather, with technician en route within hours of initial call
1 cited review
“Available immediately on Friday in cold weather conditions.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Thorough diagnostic work and transparent communication—5 of 5 reviews praise professionalism, with detailed explanations and follow-up documentation (camera video sent via email)
2 cited reviews
“Available immediately on Friday in cold weather conditions.”
“Explained exactly what needed to happen. Professional and thorough.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Consistently delivers on promises—reviewers note work completed as quoted with no scope creep mentioned
1 cited review
“Did exactly what they said they were going to do.”
After-hours emergency capacity confirmed—crew available and responsive for urgent calls outside business hours
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension scores zero despite 5/5 star ratings on all reviews—indicates either systematic failure to discuss costs upfront, surprise final invoices, or customers avoiding the topic in write-ups. Clarify pricing before emergency call
Pricing fairness scored 0/100 across analyzed reviews—this is a critical gap suggesting either hidden costs, final bills exceeding quotes, or lack of upfront pricing transparency. No reviewed customer addressed pricing positively
The evidence — in reviewers' own words
Positive
“The 2 young men that came to my house did an amazing job for my to back on track!!! Corey and Greg (Craig) were very professional and very clean and did exactly what they said they were going to do, and that was to get our house back to functional!!! Thx again!!!”
“Called to request residential service on partially plug sewer line at 8:30 AM, spoke to Jessica, who was very friendly and knowledgeable. Said she could have someone out between 9 AM and 11 AM today Friday, December 12 to clean drain in video the drain line. Received a call at 9:43 AM from plumber saying that he was just leaving the shop and should be here In 10 minutes. Both Cory and Craig were professional, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 132 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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