The 15 24/7 plumbers serving Hebron

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,089 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown HebronHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,089 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Hebron →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Jolly Plumbing | Drains | Heating | Air

Top pick24/7 per Google listing

4.8 (3,657 Google reviews) 12.6 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars across 3,657 reviews with 89 of 91 analyzed rated 5-star; themeCounts.professional=57 and fast_response=15 signal a consistently high-quality experience across plumbing, HVAC, and drain work.

Rating mix — of the 15 reviews we analyzed3,657 total on Google

5★14

4★0

3★1

2★0

1★0

What reviewers keep saying

Same-day dispatch confirmed in 9 reviews; sewer backup resolved within 24 hours in at least 1 cited case (themeCounts.fast_response=15) (cited in 3 of 91 reviews)
Technicians consistently walk customers through repair options before starting work — cited explicitly in tankless water heater and re-pipe jobs (themeCounts.workmanship=15) (cited in 3 of 91 reviews)
Pricing cited as reasonable or very reasonable in 8 reviews mentioning cost (serviceMentions.plumber-cost=8, cheap-plumber=5); financing options available for large jobs (cited in 3 of 91 reviews)

What reviewers complain about

1 review flags slow response and 1 flags pricing as expensive — both isolated signals in 91 reviews analyzed, but worth noting for high-urgency jobs (1 of 91 reviews)

What reviewers praise

“Jolly has done a great job with every service we have needed. We recently had a pipe crack under our house causing water to seep up into our basement and Jolly was able to get somebody out to us right way that same day. Tyler, Blake and Gavin did a tremendous …”

Caleb Mitchener · ★★★★★ · Google · Jan 2026

The most critical take we found

“Jolly Plumbing installed a sewer liner in my house in January, 2026. They used an excavator for several days to drill the hole in my driveway and inside my garage door. I would recommend that you NOT allow them to leave the excavator on your property when not …”

Tiffany Massman · ★★★ · Google · May 2026

We read 91 of 3,657 reviews · newest from Jan 2026 · BBB A+ accredited

(859) 549-7850

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

A+ Plumbing

Caveats apply24/7 per Google listing

4.9 (1,076 Google reviews) 10.8 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars across 1,076 reviews with BBB A+ accredited; Christmas Eve emergency answered in 20 minutes but 1-star reviewer had supply lines rupture 10 days after installation with refusal to remedy.

Rating mix — of the 15 reviews we analyzed1,076 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

1-star review: supply lines installed by A+ ruptured 10 days later causing water damage; company refused contact after customer disputed charge (1 of 90 reviews)
1-star review: charged more than double original quote; company denied having quote records and refused to honor price (1 of 90 reviews)
2 reviews cite rescheduling issues; one 4-star customer was rescheduled on before work was completed (1 of 90 reviews)

To be fair

Fast scheduling confirmed in 8 reviews; Christmas Eve emergency responded in 20 minutes per 1 reviewer (cited in 2 of 90 reviews)
Multi-tech teams handle full-day multi-room jobs efficiently; 34 of 90 reviews cite professionalism (cited in 2 of 90 reviews)
Competitive pricing on water line and larger jobs; middle quote among 3 bids with extras like seed and hay included (cited in 2 of 90 reviews)

What reviewers praise

“Technicians were professional, informative and considerate. Let us know when they would me making loud noises such as drilling. Accommodated our needs to access bathrooms while the worked. Replaced removed items from under sink cabinets and our closet. They …”

Kathleen Werning · ★★★★★ · Google · Feb 2026

The most critical take we found

“No respect for other people's time. I have waited 6 hrs. and 4 hours over 2 separate days for a Water pressure valve. Go elsewhere. Poor communication.”

Jamie Baisden · ★ · Google · Dec 2025

We read 90 of 1,076 reviews · newest from Feb 2026 · BBB A+ accredited

(859) 212-9512

Full report →Website ↗

1-Tom-Plumber

Caveats apply24/7 per Google listing

5.0 (1,062 Google reviews)3.8 on Yelp (34) 3.9 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.5-star average across 100 analyzed reviews with 88% five-star ratings; fast same-day dispatch cited in 8 reviews, but 4 reviews flag pricing as excessive — including a $565 quote to snake a toilet.

Rating mix — of the 15 reviews we analyzed1,062 total on Google

5★8

4★1

3★0

2★2

1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Flat-rate pricing structure drew a 1-star review citing $565 for a clogged toilet snake — reviewer compared to other large national chains with 'way overpriced' sales-org model (1 of 100 reviews)
4 of 100 reviews flag expensive pricing; one reviewer was quoted $565 to snake a toilet line — 'almost fell over' — and was shown a tablet menu of flat-rate pricing (2 of 100 reviews)

To be fair

Same-day arrival cited in 8 of 100 reviewed mentions; techs like Esteban and Josh repeatedly named for getting out quickly (cited in 3 of 100 reviews)
Pricing transparency praised in at least 3 reviews — Esteban specifically credited with fixing ceiling leaks 'for a very reasonable price' vs. competing $14k quote (cited in 3 of 100 reviews)
Weekend and evening availability confirmed in multiple reviews; Brad came out on a Sunday and drain cleared by 11am same day (cited in 2 of 100 reviews)

What reviewers praise

“Esteban did a phenomenal job! I want him to handle ALL of my plumbing needs! He was very personable, professional, and performed excellent work! Couldn’t recommend it more!”

Robert Rankin · ★★★★★ · Google · Feb 2026

The most critical take we found

“1-Tom-Plumber, like Dial-Duron, Freedom Plumbing, etc, these big plumbing companies are really sales organizations that are way overpriced. I called 1-Tom-Plumber yesterday, Sunday, for a clogged toilet. The dispatcher said it would be $150.00 service call …”

Kevin D. · ★ · Yelp · Dec 2024

We read 100 of 1,062 reviews · newest from Feb 2026

(859) 592-1834

Full report →Website ↗

Five Star Home Services Cincinnati

Caveats apply24/7 per Google listing

4.8 (592 Google reviews)4.6 on Yelp (9) 15.5 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8-star, 592-review HVAC+plumbing shop; workmanship=30 and professional=51 in 90 analyzed reviews; gas leak found that the fire department missed, but $400 ignitor replacement drew a Yelp 1-star for price gouging.

Rating mix — of the 15 reviews we analyzed592 total on Google

5★10

4★2

3★0

2★0

1★3

What reviewers keep saying

workmanship=30 across 90 reviews; technician found a gas leak the fire department couldn't locate, then discovered a second leak on same visit. (cited in 2 of 90 reviews)
Same-day water heater replacement on January 2nd — team arrived, replaced unit, verified system before leaving. (cited in 1 of 90 reviews)
Competitive pricing vs. rivals — HVAC installation came in $1,100 cheaper than a second competitor quote verified by that competitor. (cited in 2 of 90 reviews)

What reviewers complain about

~$400 charged to replace an ignitor — Yelp reviewer called it 'extremely high for such a simple repair' and 'very misleading'; would give zero stars. (1 of 90 reviews)

What reviewers praise

“Very knowledgeable and professional. I had forgotten that I had another HVAC company coming the next day for a estimate. Since he was here I let him check over the work and he said Five Star did a great job. Here's a kicker Five Star was $1,100 dollars …”

Terry White · ★★★★★ · Google · Mar 2026

The most critical take we found

“The technician himself was very nice and professional, but the company charged nearly $400 just to replace an ignitor. That price is extremely high for such a simple repair and feels very misleading. Because of this experience, I would not recommend this …”

Rosan S. · ★ · Yelp · Dec 2025

We read 90 of 592 reviews · newest from Mar 2026

(513) 443-1306

Full report →Website ↗

SMITHY'S PLUMBING

Caveats apply24/7 per Google listing

4.7 (370 Google reviews) 14.3 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

91% 5-star ratings out of 98 analyzed for SMITHY'S PLUMBING; Al Smith's 30+ year expertise cited in multiple reviews, but 3 of 12 evidence quotes document a stolen-deposit incident and hostile escalation behavior.

Rating mix — of the 15 reviews we analyzed370 total on Google

5★10

4★0

3★0

2★2

1★3

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Alleged theft of $8,000 upfront payment — tech started job 3 days late, worked sporadic 2-hour sessions, then went silent after customer asked for timeline (1 of 98 reviews)
Hostile communication escalation documented: customer raised billing concern, was talked over, yelled at, and sent multiple defensive messages without resolution (1 of 98 reviews)
Invoice mismatch: in-person price did not match original quote; pipe left leaking after service without customer notification — tech texted babysitter instead of owner (1 of 98 reviews)

To be fair

Al Smith's diagnostic accuracy saves customers money — solved clogged drain without demolition that another plumber quoted at $7k (cited in 1 of 98 reviews)
Same-day responsiveness in 6 reviews including same-morning toilet repair and emergency weekend sewer dig in freezing weather (cited in 2 of 98 reviews)
Transparent communication: work completed in less time than quoted, pricing explained upfront, and installation walkthroughs provided even to elderly clients (cited in 2 of 98 reviews)

What reviewers praise

“Great experience with Smithy’s Plumbing—especially Al. He came out in freezing cold weather when we urgently needed our sewer line dug and handled everything with professionalism and hard work. We’re very grateful and would highly recommend Smithy’s Plumbing, …”

William Nodo · ★★★★★ · Google · Feb 2026

The most critical take we found

“AVOID AVOID AVOID. Had him in there to fix change a 3 handle shower to a new standard. Should have avoided from the get go and read the Better Business Bureau reviews. First the quote didn't match what the in person price was, happens, but it's a red flag in …”

Drew G · ★ · Google · Jun 2025

We read 98 of 370 reviews · newest from Feb 2026 · BBB A+ accredited

(513) 619-0245

Full report →

Calla Plumbing

Caveats apply24/7 per Google listing

4.8 (133 Google reviews)4.5 on Yelp (20) 4.0 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Family-owned Cincinnati plumber with 93% 5-star consistency, documented same-Saturday sewer response, and pricing cited as reasonable — but 5 poor_workmanship mentions and occasional unreturned calls warrant attention.

Rating mix — of the 15 reviews we analyzed133 total on Google

5★12

4★0

3★0

2★0

1★3

Why we're cautious

Billing disputes with landlord-tenant work: one reviewer documents repeated incorrect bills sent to wrong address and rude office staff when disputing charges (1 of 100 reviews)
poor_workmanship theme in 5 of 100 reviews; one 1-star review cites unreturned calls after 3 voicemails over 2 weeks and failure to follow through on scheduled appointment (2 of 100 reviews)

To be fair

Weekend emergency response documented: main sewer line backup resolved within one hour on a Saturday; Sunday afternoon call returned by Monday morning with same-day dispatch (cited in 2 of 100 reviews)
fast_response theme in 22 of 100 analyzed reviews; same-day-plumber mentioned 12 times; 23 reviews cite cheap-plumber signaling competitive pricing (cited in 2 of 100 reviews)

What reviewers praise

“Calla Plumbing does really good work, they’re quick, products they install last a long time & they will repair to save you $’s. I highly recommend Calla Plumbing. I had a sump pump repair so didn’t take a pic. I also had a new bathroom drain plug installed.”

Nancy Sakelios · ★★★★★ · Google · Nov 2025

The most critical take we found

“Called on a Monday. Said would come on Wednesday. Called back 3 times and left a message each time. DID NOT return calls!”

Robert Davis · ★ · Google · Nov 2022

We read 100 of 133 reviews · newest from Nov 2025

(513) 451-9361

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

Apollo Home

We'd call someone else first24/7 per Google listing

4.9 (15,822 Google reviews)2.0 on Yelp (100) 16.3 mi from downtown Hebron

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Apollo Home holds 4.9 stars on 15,822 Google reviews but 45 of 100 analyzed are 1-star; surprise_fees cited 8 times, slow_response 7 times, and multiple reviewers describe being sent a salesperson instead of a plumber.

Rating mix — of the 15 reviews we analyzed15,822 total on Google

5★4

4★0

3★0

2★2

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Wax ring replacement billed at $430 (after membership discount) — reviewer calculates ~$350+ in labor for a 1-hour job; another review cites $3,000 water heater quote with $628 heater cost at Home Depot (2 of 100 reviews)
After-hours caller promised a plumber in the morning — a salesman arrived with a 2-week wait quote; actual plumber found for 1/3 the price same day from another county per 1 of 12 reviews (1 of 100 reviews)
reviewConsistency=0.073 is the lowest signal in this batch — rating distribution is nearly bimodal (45 one-star vs 46 five-star in 100 analyzed), suggesting polarized service quality (2 of 100 reviews)

To be fair

Deep technical expertise: Nate fixed a slab leak that another company misdiagnosed, navigating 2 extra rooms cautiously before finding the source per 1 of 12 reviews (cited in 1 of 100 reviews)
Sump pump installation praised as fully professional; both technicians Jesse and Matthew answered all questions per 1 of 12 reviews (cited in 1 of 100 reviews)

What reviewers praise

“We had the best experience with Apollo! They were absolutely fantastic and did exactly what they said they’d do. This was our first time using Apollo and we will definitely be repeat customers. Everyone we talked to was great! Very professional and answered …”

Heather J · ★★★★★ · Google · Feb 2026

The most critical take we found

“After completing a plumbing repair totaling over $500, which I was fine with, they proceeded to charge an extra $200 just to spend 15 minutes snaking a floor drain. Will never, ever use them again.”

Emory S. · ★ · Yelp · Dec 2025

We read 100 of 15,822 reviews · newest from Feb 2026 · BBB A+ accredited

(513) 223-3957

Full report →Website ↗

HELP Plumbing, Heating, Cooling and Drains

We'd call someone else first24/7 per Google listing

4.8 (9,078 Google reviews)2.2 on Yelp (100) 17.3 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 9,078 reviews but internal sample splits 49 five-star vs 43 one-star — Yelp reviewers flag overcharging and cancelled appointments while Google skews strongly positive.

Rating mix — of the 15 reviews we analyzed9,078 total on Google

5★4

4★0

3★1

2★0

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Cancelled appointments and unreturned calls reported: reviewer charged for annual maintenance plan then could not cancel after no-show; another reviewer reports staff being 'rude' (2 of 100 reviews)
Review consistency score 0.071 — among the lowest possible; nearly equal count of 1-star (43) and 5-star (49) reviews in 100-review sample signals highly inconsistent technician quality (2 of 100 reviews)
Pricing complaints dominate negative reviews: plumber-cost mentioned in 44 of 100 analyzed reviews; expensive theme in 10; reviewers report quotes far above competitors (AC unit $4,500 vs $1,200 elsewhere) (3 of 100 reviews)

To be fair

Weekend and holiday emergency coverage documented: tech arrived July 4th weekend when no other company was available, per review evidence (cited in 1 of 100 reviews)
fast_response theme cited in 13 of 100 analyzed reviews; same-day service mentioned in 8 (cited in 2 of 100 reviews)

What reviewers praise

“JJ was my advanced field tech who chauffeured me around on a ride-a-long. We went to this customers home to diag a condensers unit that was frozen over in frigid, icey conditions and although we encountered some complications like a language barrier and more …”

Shawan DeBerry-Payne · ★★★★★ · Google · Feb 2026

The most critical take we found

“I would give them minus 1 star if I could. I wrote a previous review on here but somehow it magically disappeared. Inept Service Tech,not on time, no quote, no detailed invoice and a 350.00 charge for a drain that stopped right back up 2 days later. Their …”

Michael M. · ★ · Yelp · Dec 2022

We read 100 of 9,078 reviews · newest from Feb 2026 · BBB A+ accredited

(513) 973-4124

Full report →Website ↗

Arlinghaus Plumbing Heating & Air Conditioning

We'd call someone else first24/7 per Google listing

4.8 (6,881 Google reviews)2.1 on Yelp (71) 6.6 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arlinghaus Plumbing Heating & Air has 6,881 Google reviews at 4.8 stars but a polarized 63/26 five-to-one-star split (reviewConsistency 0.207); 33% negative sentiment driven by pricing complaints and repeated scheduling cancellations.

Rating mix — of the 15 reviews we analyzed6,881 total on Google

5★7

4★0

3★1

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Technician reassembled shower valve incorrectly twice, then insisted incorrect handle orientation was 'the only way' — cartridge quoted at $500 when retail price is $20 (1 of 100 reviews)
Installation crew left exposed gap in vinyl siding and scrap metal/screws on floor with a toddler in the home (1 of 100 reviews)
Pricing structure described as 'deceiving' — advertised $89 drain service became $217–$1,100 after plumber arrived and diagnosed without basic inspection steps (1 of 100 reviews)

To be fair

Installation and workmanship praised for attention to detail by multiple reviewers (cited in 2 of 100 reviews)
Same-day consultation arranged and technicians knowledgeable on HVAC and plumbing options (cited in 1 of 100 reviews)

What reviewers praise

“Extremely professional, knowledgeable, and efficient. Could not be happier with our new install. Not only is it a noticeable difference in comfort, but the technicians that installed it had incredible attention to detail ensuring the unit inside the home and …”

corey sharp · ★★★★★ · Google · Mar 2026

The most critical take we found

“Pricing structure is deceiving. We called with a clogged kitchen sink and were told $89. We ourselves had already tried clearing the p-trap and snaking the branch pipe before having them come out. We asked if it could be the main line. The plumber walks in, …”

Lindsey H · ★ · Google · Feb 2026

We read 100 of 6,881 reviews · newest from Mar 2026 · BBB A+ accredited

(859) 448-7268

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.8 (5,160 Google reviews)2.7 on Yelp (100) 9.2 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 5,160 reviews but 35% negative sentiment in sample of 100 — fast_response=19 and same-day service praised widely, yet 8 reviews flag overpricing and 2 cite hidden fees.

Rating mix — of the 15 reviews we analyzed5,160 total on Google

5★4

4★1

3★1

2★1

1★8

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

surprise_fees: tech quoted one scope then charged for unrelated services without prior approval — customer charged $600 for work not in original estimate (1 of 100 reviews)
poor_workmanship cited: valve replacements still leaking after 4 hours of work; tech needed customer's own ladder, left toilet leaking the next day (1 of 100 reviews)
Hostile phone support documented: customer service rep yelled at caller and hung up when existing complaint was escalated (1 of 100 reviews)

To be fair

fast_response theme in 19 of 100 analyzed reviews; same-day plumber mentioned 11 times including holiday and weekend calls (cited in 3 of 100 reviews)
Sewer line work praised in 11 reviews; complex multi-sleeve jobs handled end-to-end with cleanup crew and repair crew coordinated (cited in 2 of 100 reviews)
Technician-level quality scores high when matched with the right tech — individual techs (Warren, Payton, AJ) cited by name for thorough work and clean jobsites (cited in 3 of 100 reviews)

What reviewers praise

“A basement sewer line flood was not something we expected to happen. The sewer line was scoped and 5 support sleeves were installed. Problem fixed. Everyone (supervisor, cleanup crew and pipe repair) were professional, knowledgeable, respectful and very …”

Sharon Crowe · ★★★★★ · Google · Mar 2026

The most critical take we found

“Do not call Roto Rooter, unless you have done research on your plumbing problem yourself. I called to have them unclog a toilet that a plunger couldn't take care of and the plumber tried to tell me they had to pull the toilet and when I suggested they run …”

Ashley D. · ★ · Yelp · Dec 2008

We read 100 of 5,160 reviews · newest from Mar 2026 · BBB A+ accredited

(513) 631-0595

Full report →Website ↗

Schneller Knochelmann Plumbing, Heating & Air Conditioning

We'd call someone else first24/7 per Google listing

4.9 (3,558 Google reviews) 9.7 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Exceptionally responsive emergency service with stellar workmanship—they'll dispatch quickly for burst pipes and handle complex jobs methodically, though pricing feedback is limited.

Rating mix — of the 5 reviews we analyzed3,558 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 3,558 reviews so far. Treat this as a first read.

What reviewers keep saying

All 5 reviews consistently praise responsiveness and speed of service; one reviewer notes they were 'incredibly responsive during the heatwave' and another mentions 'expedient' resolution of a plumbing issue. (cited in 2 of 5 reviews)
4 of 5 reviews highlight superior workmanship and attention to detail—from meticulous furnace installation in one day to complex sewer line replacement with camera equipment and multi-phase planning. (cited in 3 of 5 reviews)
5 of 5 reviewers explicitly recommend the company and praise professionalism and ethics; one reviewer (non-customer) noted Dylan's 'professionalism, clear communication, and willingness to help — even without earning the sale.' (cited in 5 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“John McGarr and the Schneller Knochelmann HVAC team are awesome! We used them for our home HVAC needs and refer our mortgage clients to them and they are first class. I don't hesitate to refer folks to them. They are professional, ethical, knowledgeable, and …”

Ken Prost · ★★★★★ · Google · May 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 3,558 reviews · newest from May 2026

(859) 757-0963

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.8 (2,293 Google reviews)2.7 on Yelp (100) 10.5 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

National chain with 4.8★ on 2,293 reviews but 28 of 100 analyzed are 1-2 star; strong for drain and sewer work with same-Sunday scheduling, but pricing complaints dominate negative reviews (expensive theme in 10 reviews).

Rating mix — of the 15 reviews we analyzed2,293 total on Google

5★3

4★1

3★1

2★1

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Unauthorized charges: reviewer charged $600 for toilet unclog after tech said he would not proceed beyond original $600 estimate — work performed was not the originally diagnosed issue (1 of 100 reviews)
Pricing above market: $370 charge to snake a house drain; reviewer documented paying $600 to unclog a toilet that was not the original issue; multiple reviewers cite feeling overcharged (3 of 100 reviews)
Dispatcher conduct issues: one reviewer told to 'quit calling because they were too busy'; slow_response theme in 6 of 100 reviews (2 of 100 reviews)

To be fair

Sunday and holiday scheduling available: reviewer scheduled between 8-10am Thanksgiving morning; another got service within 1 hour on Sunday morning (cited in 3 of 100 reviews)
Persistent drain and sewer clearing: tech snaked 50ft of drain line through multiple attempts on Thanksgiving; resolved 'extreme difficulty' kitchen drain other companies couldn't clear (cited in 2 of 100 reviews)

What reviewers praise

“Matt was very professional, he explained the plumbing diagnosis and what was needed to repair the issue. What was amazing is Matt didn't treat you like a dollar sign, but he actually cared about my situation and made sure to provide alternatives for future …”

Marna Oliphant · ★★★★★ · Google · Feb 2026

The most critical take we found

“Do not call Roto Rooter, unless you have done research on your plumbing problem yourself. I called to have them unclog a toilet that a plunger couldn't take care of and the plumber tried to tell me they had to pull the toilet and when I suggested they run …”

Ashley D. · ★ · Yelp · Dec 2008

We read 100 of 2,293 reviews · newest from Feb 2026 · BBB A+ accredited

(513) 893-0026

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.8 (2,259 Google reviews) 6.5 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Technician Warren delivers exceptional emergency response with expert problem-solving, but pricing fairness scores suspiciously low despite uniformly 5-star reviews.

Rating mix — of the 5 reviews we analyzed2,259 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 2,259 reviews so far. Treat this as a first read.

Why we're cautious

Pricing fairness dimension scored 0/100 despite 2,259 Google reviews averaging 4.8/5—no reviews in sample mention pricing concerns, creating unexplained data inconsistency that warrants direct price inquiry before booking

To be fair

5 of 5 reviews praise rapid emergency response and 24/7 availability, with one technician fixing a backup in 30 minutes (cited in 2 of 5 reviews)
4 of 5 reviews highlight expert technical knowledge, including solving a main line clog competitors couldn't handle (cited in 3 of 5 reviews)
4 of 5 reviews commend clear communication and ability to explain technical issues in accessible terms (cited in 3 of 5 reviews)

What reviewers praise

“We were so grateful for RotoRooter’s 24/7 emergency repair service, and our technician Warren did an excellent job taking care of our issue, getting up scheduled with the next step, and performing services in a diligent + thorough manner! Highly recommend!”

Michelle Quantz · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,259 reviews · newest from Jun 2026

(859) 781-0183

Full report →Website ↗

Fayette Heating & Air

We'd call someone else first24/7 per Google listing

4.9 (412 Google reviews) 7.1 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Arrives same-day with parts on hand and finishes jobs in under an hour, but this is a heating/AC company—not primarily a plumber for burst pipes.

Rating mix — of the 5 reviews we analyzed412 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 412 reviews so far. Treat this as a first read.

Why we're cautious

Company specializes in heating/AC and fire alarms, not plumbing—may not be equipped for emergency burst pipes despite directory listing (3 of 5 reviews)

To be fair

Same-day service completion: technician fixed HVAC unit same day of arrival, and another job completed within 1 hour with parts available on service truck (cited in 2 of 5 reviews)
Exceptional responsiveness and punctuality: one reviewer noted technician was 'beyond punctual' and addressed issue 'very quickly'
Transparent pricing communication: technician provided repair prices, discount options, and program recommendations before work began (cited in 1 of 5 reviews)

What reviewers praise

“Adam was very helpful and efficient. Very courteous and helpful in replacing our fire alarms.”

Dawn Little · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 412 reviews · newest from Jun 2026

(859) 203-5199

Full report →Website ↗

Topshell Plumbing

We'd call someone else first24/7 per Google listing

5.0 (91 Google reviews) 8.8 mi from downtown Hebron

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5-star Google rating with exceptional responsiveness to emergencies and personalized follow-up care that goes weeks beyond the job.

Rating mix — of the 5 reviews we analyzed91 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 91 reviews so far. Treat this as a first read.

What reviewers keep saying

All 5 reviews praise rapid emergency response and efficient service completion, with one reviewer noting urgent sewer issue was addressed 'timely and efficiently' (cited in 2 of 5 reviews)
Consistent communication throughout jobs—4 of 5 reviewers explicitly mention clear explanations, updates, and transparency about work being performed (cited in 4 of 5 reviews)
Fair pricing explicitly mentioned in 3 of 5 reviews as 'reasonable'; one reviewer notes work was completed in 4 hours at reasonable cost (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Tino was an absolute joy to have help us with our plumbing issues. He was so warm and friendly! He explained things as he was doing them, step by step. I am so glad I decided to call Topshell Plumbing. Will absolutely call them next time we have any plumbing …”

Courtney McCormick · ★★★★★ · Google · Jun 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 91 reviews · newest from Jun 2026

(859) 577-9917

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Hebron we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,089 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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