HELP Plumbing, Heating, Cooling and Drains
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
4.8★ across 9,078 reviews but internal sample splits 49 five-star vs 43 one-star — Yelp reviewers flag overcharging and cancelled appointments while Google skews strongly positive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Weekend and holiday emergency coverage documented: tech arrived July 4th weekend when no other company was available, per review evidence
1 cited review
“HELP provided a wonderful plumber on the July 4th holiday weekend when no one else I contacted would be available until the following week. The plumber arrived within the time they stated he would and was quick and thorough.”
fast_response theme cited in 13 of 100 analyzed reviews; same-day service mentioned in 8
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Cancelled appointments and unreturned calls reported: reviewer charged for annual maintenance plan then could not cancel after no-show; another reviewer reports staff being 'rude'
Cited in 2 of the 100 reviews we analyzed.
Red flag
Review consistency score 0.071 — among the lowest possible; nearly equal count of 1-star (43) and 5-star (49) reviews in 100-review sample signals highly inconsistent technician quality
“I would give them minus 1 star if I could. 350.00 charge for a drain that stopped right back up 2 days later. Their Tech worked on my drain for over 3 hours and said afterwards... 'I'm afraid i only poked a little hole in it'.”
Cited in 2 of the 100 reviews we analyzed.
Pricing complaints dominate negative reviews: plumber-cost mentioned in 44 of 100 analyzed reviews; expensive theme in 10; reviewers report quotes far above competitors (AC unit $4,500 vs $1,200 elsewhere)
“STOP. THEY ARE THE WORSE. Don't use these scam artists!!! They tell you that you need things that you don't need. Example one guy tried to sell me an AC unit with installment for $4500. I went elsewhere and it cost $1200.”
Cited in 3 of the 100 reviews we analyzed.
Surprise fee and follow-through failures: 4 reviews cite unexpected charges, 1 review describes $350 drain fix that failed 2 days later and required a second plumber
“I would give them minus 1 star if I could. 350.00 charge for a drain that stopped right back up 2 days later. Their Tech worked on my drain for over 3 hours and said afterwards... 'I'm afraid i only poked a little hole in it'.”
1 more cited review
“STOP. THEY ARE THE WORSE. Don't use these scam artists!!! They tell you that you need things that you don't need. Example one guy tried to sell me an AC unit with installment for $4500. I went elsewhere and it cost $1200.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would give them minus 1 star if I could. I wrote a previous review on here but somehow it magically disappeared. Inept Service Tech,not on time, no quote, no detailed invoice and a 350.00 charge for a drain that stopped right back up 2 days later. Their Tech worked on my drain for over 3 hours and said afterwards and I quote, " I'm afraid i only poked a little hole in it". I hired a local plumber 2 days later, …”
“As always look at Better Business Bureau reviews and complaints before believing all the reviews you read on any site for any service company .”
“My mom is a member of the help maintenance club/plan and has used them for many years. HELP agreed in writing to install a complete shower unit for my 82 year old mother, to included running all new supply and waste lines and stalling a customer supplied fiberglass base and surround. HELP did an awesome job as usual on the plumbing, expensive but worth the peace of mind that the job is done well. HELP unfortunately …”
Positive
“JJ was my advanced field tech who chauffeured me around on a ride-a-long. We went to this customers home to diag a condensers unit that was frozen over in frigid, icey conditions and although we encountered some complications like a language barrier and more we we able to defrost her system. Test her return lines and ensure her unit was safely and properly operational before we departed. Upon the departure, we …”
“Josh did an amazing job! He was very kind and courteous! He wore boot covers and put covers on the wheels of the drain snake to make sure my floors stayed clean. He was here about an hour, and got my floor drain in the basement cleared. Fantastic service and price! Even when I scheduled them out, the lady who made my appointment was extremely nice! I HIGHLY recommend HELP!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google shows 4.8★ on 9,078 reviews; Yelp sample in this batch shows heavy 1-star concentration with overcharging and unprofessional conduct complaints — meaningful platform divergence.
Should you hire HELP Plumbing, Heating, Cooling and Drains?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own HELP Plumbing, Heating, Cooling and Drains?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Hamilton · Cincinnati · Hebron · Goshen