Jolly Plumbing | Drains | Heating | Air
Plumber · Independence, KY · Open 24 hours per Google listing
Our verdict
4.8 stars across 3,657 reviews with 89 of 91 analyzed rated 5-star; themeCounts.professional=57 and fast_response=15 signal a consistently high-quality experience across plumbing, HVAC, and drain work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 91 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed in 9 reviews; sewer backup resolved within 24 hours in at least 1 cited case (themeCounts.fast_response=15)
3 cited reviews
“Jolly has done a great job with every service we have needed. We recently had a pipe crack under our house causing water to seep up into our basement and Jolly was able to get somebody out to us right way that same day.”
“Andrew and Uriah were both great. They fixed a sewer backup within 24 hours. Hard to find such a quick turnaround. Thank you. Showed up prepared and ready to work.”
“They kept me informed in terms I could understand of everything they were doing. I would recommend them to any homeowner or business, who has a major plumbing job like we did.”
Technicians consistently walk customers through repair options before starting work — cited explicitly in tankless water heater and re-pipe jobs (themeCounts.workmanship=15)
3 cited reviews
“Tony was prompt in his communication and performed excellent work. His attention to detail while installing the new water heater really showed and you can tell that he takes pride in his work. Tony went above and beyond for us and I would recommend him to anyone.”
“Jolly has done a great job with every service we have needed. We recently had a pipe crack under our house causing water to seep up into our basement and Jolly was able to get somebody out to us right way that same day.”
“They kept me informed in terms I could understand of everything they were doing. I would recommend them to any homeowner or business, who has a major plumbing job like we did.”
Pricing cited as reasonable or very reasonable in 8 reviews mentioning cost (serviceMentions.plumber-cost=8, cheap-plumber=5); financing options available for large jobs
1 cited review
“Jolly has done a great job with every service we have needed. We recently had a pipe crack under our house causing water to seep up into our basement and Jolly was able to get somebody out to us right way that same day.”
Cited in 3 of the 91 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 review flags slow response and 1 flags pricing as expensive — both isolated signals in 91 reviews analyzed, but worth noting for high-urgency jobs
Cited in 1 of the 91 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 91 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Jolly Plumbing installed a sewer liner in my house in January, 2026. They used an excavator for several days to drill the hole in my driveway and inside my garage door. I would recommend that you NOT allow them to leave the excavator on your property when not in use. The bottom of my driveway slants downward towards the house. The driveway had some small cracks in it in the area where they were working and they are …”
Positive
“We had a great experience with Jolly Plumbing/Drains/Heating/Air when our furnace went out overnight. They were able to get a technician to our house first thing in the morning, which we really appreciated. Jeremy & Miguel were both professional and courteous. Jeremy was especially friendly and very knowledgeable - he clearly explained what was going on and what needed to be done. They fixed and cleaned the furnace …”
“Where do I begin? From the first consultation with Tony, we knew we would go with Jolly for our tankless water heater install. Tony was very respectful and thorough in explaining everything to us on the options we had, along with any questions. Tony was prompt in his communication and performed excellent work. His attention to detail while installing the new water heater really showed and you can tell that he takes …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Jolly Plumbing | Drains | Heating | Air?
Best for
- Emergency and same-day calls
- Complex installs and remodels
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Nearby: Kenton · Cincinnati · Hebron