1-Tom-Plumber
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
4.5-star average across 100 analyzed reviews with 88% five-star ratings; fast same-day dispatch cited in 8 reviews, but 4 reviews flag pricing as excessive — including a $565 quote to snake a toilet.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day arrival cited in 8 of 100 reviewed mentions; techs like Esteban and Josh repeatedly named for getting out quickly
2 cited reviews
“Cullen was awesome! Super friendly, wore boot covers in the house, gave my daughter a pink plunger and was done quickly. He was able to come out same day too. Sink is running great again!”
“Adam and Parker gave excellent service today. They were on time (8 am), understood what I needed and communicated clearly what they were going to do and what to expect.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Pricing transparency praised in at least 3 reviews — Esteban specifically credited with fixing ceiling leaks 'for a very reasonable price' vs. competing $14k quote
1 cited review
“Esteban is an absolute lifesaver! I was terrified at what the leak in my ceiling was going to entail. He helped me every step of the way in finding the problem, and quickly repairing it. For a very reasonable price, I might add.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Weekend and evening availability confirmed in multiple reviews; Brad came out on a Sunday and drain cleared by 11am same day
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Flat-rate pricing structure drew a 1-star review citing $565 for a clogged toilet snake — reviewer compared to other large national chains with 'way overpriced' sales-org model
“I called 1-Tom-Plumber yesterday, Sunday, for a clogged toilet. The dispatcher said it would be $150.00 service call plus the fix. When the tech arrived he said it would be $565!!”
4 of 100 reviews flag expensive pricing; one reviewer was quoted $565 to snake a toilet line — 'almost fell over' — and was shown a tablet menu of flat-rate pricing
“I called 1-Tom-Plumber yesterday, Sunday, for a clogged toilet. The dispatcher said it would be $150.00 service call plus the fix. When the tech arrived he said it would be $565!!”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“1-Tom-Plumber, like Dial-Duron, Freedom Plumbing, etc, these big plumbing companies are really sales organizations that are way overpriced. I called 1-Tom-Plumber yesterday, Sunday, for a clogged toilet. The dispatcher said it would be $150.00 service call plus the fix. I asked how much to run the snake through the line. She said she didn't know but that unclogging toilets started at $299 (she knew). When the tech …”
“I am not complaining about the workmanship. Be aware that there is a minimum $259 charge. That is what I had to pay for less that half hour of work to replace a $10 shutoff valve in the toilet.”
“I have used 1-Tom-Plumber twice since purchasing our home back in Mid 2019. If I was basing this review solely on my first experience, I would give them 5 stars. We had our water heater replaced and the pricing with install was reasonable and the representative that came out was perfectly professional. However, if I was basing this review on my second experience, I'd give 1 star (or less if possible). I've actually …”
Positive
“Esteban did a phenomenal job! I want him to handle ALL of my plumbing needs! He was very personable, professional, and performed excellent work! Couldn’t recommend it more!”
“Cannot recommend this company, and specifically Esteban, enough! We had a nasty leak that started coming through our plaster ceiling. Esteban patiently provided hours of technical advice on how to get at the problem, and then expertly fixed the problem. He made the whole process painless, transparent, and understandable for us. We were immediately at ease when he started explaining the process to us. We were …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire 1-Tom-Plumber?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own 1-Tom-Plumber?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
1-Tom-Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hebron · Rising Sun · Kenton · Cincinnati