Arlinghaus Plumbing Heating & Air Conditioning
Plumber · Independence, KY · Open 24 hours per Google listing
Our verdict
Arlinghaus Plumbing Heating & Air has 6,881 Google reviews at 4.8 stars but a polarized 63/26 five-to-one-star split (reviewConsistency 0.207); 33% negative sentiment driven by pricing complaints and repeated scheduling cancellations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Installation and workmanship praised for attention to detail by multiple reviewers
1 cited review
“Extremely professional, knowledgeable, and efficient. Could not be happier with our new install. Not only is it a noticeable difference in comfort, but the technicians that installed it had incredible attention to detail ensuring the unit inside the home and outside the home looked as professional as possible.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Same-day consultation arranged and technicians knowledgeable on HVAC and plumbing options
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician reassembled shower valve incorrectly twice, then insisted incorrect handle orientation was 'the only way' — cartridge quoted at $500 when retail price is $20
“Originally here to fix a shower leak. Was told the cartridge to fix it would cost $500 alone. Plumber put the temperature control valve back together wrong so I didn't have hot water in the shower. Plumber came back out to fix it days later, but put the handle on wrong. I told him but he said it's the only way it goes on, even though the first time he put the handle on correctly. I called a local plumbing supply company and was told the cartridge was $20. Not sure how he got $500.”
Red flag
Installation crew left exposed gap in vinyl siding and scrap metal/screws on floor with a toddler in the home
Cited in 1 of the 100 reviews we analyzed.
Red flag
Pricing structure described as 'deceiving' — advertised $89 drain service became $217–$1,100 after plumber arrived and diagnosed without basic inspection steps
“Pricing structure is deceiving. We called with a clogged kitchen sink and were told $89. We ourselves had already tried clearing the p-trap and snaking the branch pipe before having them come out. We asked if it could be the main line. The plumber walks in, doesn't even turn on the sink or other faucets to diagnose issue himself and says with certainty it's not the mainline, it's a clog in the branch. Their deal is only for the mainline so it'll be an additional $217 for basic snaking of the branch pipe”
Recurring scheduling failures: appointments canceled on assigned date, rescheduled a month out — 3 documented incidents
“For the past 3 years we've called to schedule routine spring and winter maintenance service. Each time we're given a specific date which is usually a month or so out. On the assigned date we receive the call advising they have emergency calls or for some reason can't make it and need to reschedule. Today the reschedule is another month out.”
Pricing significantly above market on basic jobs — faucet replacement quoted $732–$863 vs $75 competitor charge
“Pricing structure is deceiving. We called with a clogged kitchen sink and were told $89. We ourselves had already tried clearing the p-trap and snaking the branch pipe before having them come out. We asked if it could be the main line. The plumber walks in, doesn't even turn on the sink or other faucets to diagnose issue himself and says with certainty it's not the mainline, it's a clog in the branch. Their deal is only for the mainline so it'll be an additional $217 for basic snaking of the branch pipe”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called about service on a simple gas furnace and they flat out told me that they would not come to look at it. They claimed the reason for refusal of work is that we are a business. They have been here twice in the past to service other furnaces. Times have certainly changed in service industries.”
“I am only giving this company a 1-star rating because that is as low as I could go. I wouldn't recommend Arlinghaus Plumbing Heating and Air to anyone. My son worked for this company for roughly a year and was let go on a Friday, after calling in late that previous Monday, due to car trouble. We have reason to believe that the real reason he was fired is because he had mentioned leaving the company and going …”
“My AC went out over the weekend, called and they had someone come out on Monday to investigate the issue, was told it was the compressor that was bad and that my warranty was expired in October of 2023, since the owner didn't register the unit when they had it installed. So, new compressor and the work to install, etc was going to be $3900 if i joined the monthly club or it was $4900. Technician came out and …”
Positive
“Austin provided great service, arrived on time, polite, clean, very patient with our many questions. Made evidenced based recommendations, taking our concerns into account. Arranged for a project manager to do a consult same day. Sam arrived to consult on a new HVAC unit. Also excellent service. More questions answered, honest about what we needed as well as what we didn’t need. Heard our concerns about challenges …”
“THE HAPPY GUYS HOUSE is definitely the SLOGAN from Arlinghaus HVCA. I called them first thing Monday morning and they came to service call in the afternoon. My Service technician, Tyler was very friendly and knowledgeable on his profession and explained to me what needs to be done on my Gas Heating. I was impressed on how fast it came out. Thank you, thank you Arlinghaus. I even signed up for a monthly service call …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8 vs Yelp reviews showing multiple 1-2 star complaints about pricing and scheduling; Yelp sample includes significant negative volume not fully reflected in Google aggregate.
Should you hire Arlinghaus Plumbing Heating & Air Conditioning?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Arlinghaus Plumbing Heating & Air Conditioning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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