Five Star Home Services Cincinnati
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
4.8-star, 592-review HVAC+plumbing shop; workmanship=30 and professional=51 in 90 analyzed reviews; gas leak found that the fire department missed, but $400 ignitor replacement drew a Yelp 1-star for price gouging.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
workmanship=30 across 90 reviews; technician found a gas leak the fire department couldn't locate, then discovered a second leak on same visit.
1 cited review
“Ben Reed found a gas leak that the fire department couldn't find. He immediately had plumbers come to the house to correct the situation. They actually found a second leak also!”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
Same-day water heater replacement on January 2nd — team arrived, replaced unit, verified system before leaving.
1 cited review
“We had a serious issue with our water heater, and they responded very quickly. The team arrived on the same day, worked efficiently, carefully, and handled everything from start to finish.”
Competitive pricing vs. rivals — HVAC installation came in $1,100 cheaper than a second competitor quote verified by that competitor.
1 cited review
“Five Star was $1,100 dollars cheaper.”
Cited in 2 of the 90 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
~$400 charged to replace an ignitor — Yelp reviewer called it 'extremely high for such a simple repair' and 'very misleading'; would give zero stars.
“The technician himself was very nice and professional, but the company charged nearly $400 just to replace an ignitor. That price is extremely high for such a simple repair and feels very misleading.”
Keep it in proportion: these concerns are cited in 1 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I strongly caution against using Five Star Home Services for warranty-related work. Based on my experience, this is not a transparent or customer-friendly company to deal with. Since November 2025, I have been attempting to obtain reimbursement for a warranted heat exchanger kit installed in my Carrier Infinity furnace. Under Carrier’s warranty process, the installing contractor receives the reimbursement from the …”
“Brandon was an extremely pleasant, knowledgeable and thorough technician. During his maintenance he found a potential issue that could affect the life of our compressor. He provided options to correct the condition and was able to install it during his visit. Biggest problem is they charged $1159.20 to install a soft start unit which after doing some research is a $249 unit which means I paid over $900 for a 25 …”
Positive
“Very knowledgeable and professional. I had forgotten that I had another HVAC company coming the next day for a estimate. Since he was here I let him check over the work and he said Five Star did a great job. Here's a kicker Five Star was $1,100 dollars cheaper.”
“Five Star Home Services has truly been a blessing for my family. Jason E. has been absolutely amazing and has gone above and beyond anything we could have expected. He helped my family more than anyone else in this industry ever has, and I am so incredibly grateful. I also want to personally thank Bryan, Jennifer, and Sarah in the back office — their support, kindness, and professionalism made a stressful situation …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Five Star Home Services Cincinnati?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
Five Star Home Services Cincinnatiisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cincinnati · Hamilton · Hebron · Goshen