Roto-Rooter Plumbing & Water Cleanup

Matt was very professional, he explained the plumbing diagnosis and what was needed to repair the issue. What was amazing is Matt didn't treat you like a dollar sign, but he actually cared about my situation and made sure to provide alternatives for future plumbing resolutions. Being a homeowner for only 5 months I wasn't expecting plumbing issues so soon, but Matt was very honest about my issue and got the job completed with no hangups. Thank you Roto Rooter Plumbing and Water, for having Plumbers like Matt!

Have had other companies that had extreme difficulty snaking this kitchen drain. Matthew setup quickly, reviewed the options at hand, went over possible risks and made the rest look easy. He was profession, thorough and checked many other areas of plumbing sections to confirm flow that other companies have not and answered all questions I had. Left the area cleaner than it was before. Very much appreciated the service today, thank you.

My rental property had really bad sewer blockage. One company I hired tried many ways to fix it with no success. Roto-Rooter came in with very professional tools and expert solution. Really appreciate your work. You will be my first choice next time. Highly recommend.

Do not call Roto Rooter, unless you have done research on your plumbing problem yourself. I called to have them unclog a toilet that a plunger couldn't take care of and the plumber tried to tell me they had to pull the toilet and when I suggested they run a toilet auger through it he said, "I've never heard of such a thing in my life." A toilet auger, he, a licensed plumber had never heard of it... When I said I was unwilling to pay $215 to have him pull the toilet, he told me he could run a toilet auger for $115. This, the tool, he had never heard of in his life. I had no choice really but to have him run the toilet auger which took care of the clog, of course and pay the fee. Needless to say, I won't be calling roto-rooter for any other services, which is too bad because we need to have our basement plumbing repaired.

F*** ROTO ROOTER. Worst company I have ever dealt with. They came to my house twice to fix a minor issue. Caused a much greater issue and now are refusing to give me a refund. I called them twice and the second time the woman who answered the phone yelled at me saying "YOU ALREADY CALLED SIR!!!" and then proceeded to hang up. How does a company like this survive with this type of customer service?

BEWARE!!! PLEASE READ! Cincinnati Branch This company does not care about fixing your plumbing issues, they only see $$$$. I called Roto rooter because of back up in my basement floor drain and downstairs bathroom. There was sewage coming from the sink, toilet, and shower and basement floor drain. By the time roto rooter showed up there was no blockage anymore and drains were flowing freely. The plumber tells me it was probably a "soft clog", insurance purposes, that has since passe. He would auger the main line under the floor and send a camera guy out free of charge. Other companies charge 300-400 dollars to camera a line. Why does roto rooter do it for free? Because if your house has cast iron pipes they see an opportunity to make money. They told me the reason for the back up was a "soft clog" due to the scale and corrosion inside the pipe. They told me that "insurance will pay for water cleanup" but I had to pay for the work to remove the scale and corrosion. The Tech was so eager to get started with the claim he literally took my phone and filed the claim for me on the app. IT COST ME $12,700 to descale and epoxy the inside of this pipe. The tech that did the epoxy txt me after he left and ask if I would go downstairs and remove a rag he had left inside the pipe. I never found a rag and im sure its just sitting downstream somewhere at this point. The water restoration crew came in the next day and removed the drywall cleaned up the mess. I went downstairs one night to check on their dehumidifiers, as they had instructed me to do. When i went in to the bathroom, there was water all over the floor again. I called roto rooter and they sent out a plumber who wanted to charge me $600 to pull my toilet. I removed the two nuts and disconnected the water line mysef in 5 mins for FREE. This plumber tells me the clog must be in the branch line and wants to charge me to unclog it. I told the plumber im not paying anymore money to fix this problem, he calls is boss and eventually snakes the line and sends a camera down. NO clog, just rust like the other pipe. After calling and complaining again, Roto rooter agrees to descale the inside of this pipe for free, "out of the goodness of their hearts," they literally said that! The man that came to do the descaling was a field supervisor. He came and looked at the problem in the bathroom, went back to his van, and after a 1hr long phone call returned to start the work. He descaled my pipe free of charge but wanted to show me on the camera a 4ft section of pipe that is now littered with holes. He does not apologize or offer to fix the issue, instead he tells me "just let it be or bust the floor up and replace the pipe yourself." I call the administrative office to complain and speak to a gentleman named Scott (Fuck you SCOTT). Roto rooter defense against me is that they quoted me for a job, I singed for it, and they did the job they quoted. This company does not care about you, correctly diagnosing plumbing problems, or fixing damages that they cause. In my case they saw cast iron pipes and that means $$$. This company is sneaky, manipulative, dishonest and will take full advantage of you. PLEASE PLEASE do not make the same mistake I did.

Roto-Rooter came out on 6/6/2020 to clear a clog in my elderly parent's drain. On 6/29/30, after going in the basement, it was discovered that the cover to the drain pipe was left off, and the sewage from the septic system had spilled into the basement. We contacted them again regarding the issue, and even though they gave us a window of time that they would show up, they did not show. 1.5 hours after that window of time, I called them again, and they said "the technician was running behind". No one called to state that they were running late. I then asked them to just make us the first appointment in the morning which they said they would schedule us between 8 and 10 am. At 11:15 am, no one had showed again. I spoke with a manager, and he personally called a technician to take care of it. The technician arrived at approximately 12:45 pm, and he wasn't aware that the previous technician left the cap off and they were there to clean up. He said that he would send the clean up team later that day. When I didn't hear from anyone by 6 pm, I called again, and asked to speak to a manager. I spoke to a different manager, who started citing information from an email that had nothing to do with my issue as I never sent an email. He then proceeded to say that he was told to tell me that they would not do the clean up, and when I asked why, he said he didn't know that he was just the messenger. I asked for him to have his superior to contact me, and the manager asked someone in the background if his superior would talk to me, and he said "he is not going to talk to her. He is at home with his family. He may give her a call tomorrow". The next day, someone did call me, Derrick, who once again began citing an issue that had nothing to do with my issue. Derrick called me back later and stated that he contacted the General Manager who stated they would not do the clean up, but would not give me an answer as to why. He also would not give me the name or phone number of the General Manager stating that he was not at liberty to provide this information. Today, 7/6/2020, I was contacted by Scott Dugan, and he stated that the company would not provide the clean up because the work was not guaranteed, the cover was put back on according to the technician,and there was a homemade auger at the location. This is all false information.The issue is the cover was left off causing the spillage, and Roto-Rooter failed to take responsibility for it. I will never use this company again, have already reported them to BBB and will also be filing complaints with the Ohio Construction Industry Licensing Board and the Ohio Attorney General. They are over priced, have horrible customer service skills, and their lack of accountability is unacceptable. Think twice before using them!

Nice representative came out and gave us a quote on replacing a sewer line that ran under the basement floor. The quote seemed high but they assured me that it would be done in two days and everything in the basement would be protected by them and we needed to remove nothing. They jackhammered for 4 days. We had expected some dust but they assured us they would protect everything. After they were done jackhammering the job sat there for another 4 days. They it needed inspecting but when I called the inspector I learned that they had not called the inspector. I had asked them several times if the crew they sent out to do the work was new and untrained. They assured me that they were experienced. The sewer pipe trench was supposed to be filled with pea gravel. I asked them about this specifically since the concrete chunks and heavy clay was in two large garbage cans setting in the basement. The iron pipe they were replacing hard simply been dumped in the backyard. I never saw the new sewer line before they concreted over it. I only heard two bags of pea gravel being dumped. After the concrete work was done, we started seeing dust everywhere. We complained and a project manager came out and inspected the house. He said the crew was supposed to cover everything with tarps to protect it and put plastic up on both sides of the trench and across the top to contain any dust. They did not do that!! They did not even close the cold air returns in the basement and that is why dust permeated the entire first floor of the house. It even got inside closets with closed doors. The project manager said they would be sending out a remediation crew. None ever arrived. When I called the project manager in this regard I was told to get the work done myself and send them the bills. This I did!!! Then nothing was heard from them. I was told Kevin was thinking about it. After I called the office several times he made a ridiculous offer and threat. He said he would only return the one half down payment and not pay anything else. When I told him this was unacceptable he said if I pursued it further I would be offer even less. Finally he said he was turning it over to someone who handled claims named Cedric and that Cedric would be calling me in 4 days. It is now going into the second week and I still have not heard from Cedric nor has any other offers been made. I may have to use Roto-Rooter to get an acceptable offer. I am still finding more damage everyday. DO NOT CONSIDER CALLING THEM, IN MY OPINION THEY ARE SCAM ARTISTS!!!!! ANYONE CAN CALL ME IF THEY WANT FURTHER DETAILS AT 574-277-3502

Their technician arrived to snake my clogged house drain and advised me it would cost $370 to perform this service. This is a thoroughly ridiculous charge, but I agreed because I was in a jam. He went on to tell me that there was a "special" going on to provide a no charge CCTV inspection of the entire house sewer, so I felt a little better about it. He snaked the main house sewer through a basement floor drain and opened it up. The immediate crisis was resolved. Another person showed up the next day to do the CCTV work and only inspected half the house sewer from a cleanout in the garage that opened easily and allowed him to push all the way to the public sewer in the street. Then he went inside the basement to do the other half from the main plumbing stack to the garage cleanout, took one look at the old cleanout cap and said another technician would have to come back to remove and replace it before he could finish the CCTV work. He didn't even try to open it and went on to explain that he was concerned it wouldn't come off easily and thought it would be best for a technician who regularly does this to come back and perform that task. He left and said he'd call me back later to schedule it. When he called back he told me his boss wanted another $200 to deal with the cleanout cap. I told him that removing, and if necessary replacing, a cleanout cap is standard plumbing work and should have been included in the overpriced fee I already paid, and he said he would talk to his boss about it and call me back again. He never called me back and the balance of the CCTV work was never performed. At this point I have zero interest in having any of their technicians come back into my house to "make it right." The additional money they're asking for is enough to tell me they can't handle this basic plumbing task without screwing it up and possibly doing significant damage to my plumbing. This is a simple job for a qualified plumber that doesn't come close to warranting another $200, so it also tells me their staff isn't qualified. I recommend finding a real plumber.

In the middle of the night, I discovered water in my basement. It was raining heavily outside and had been for most of the afternoon and evening. The water was coming under my basement door, as the drain outside the door was not able to handle the volume of water. I called the next morning (the water was flowing towards a drain in the floor) and was able to get the appointment of my second choice. A four hour window isn't unreasonable, or didn't seem so at the time. Three hours into my four hour window, I called and was transferred to dispatch. I was told that there were two technicians finishing up and I was next on the list. An hour later, I still had not received a call. So I called back. I got the "well, we got behind," bs line that people say when they know they screwed up, but won't admit it. Since it was already 10 pm, I canceled my appointment, and rescheduled for a week later (this was the next day I was going to be home after work). They said that they would give me a 2 hour window. 30 minutes after this window ended, I still had not received a phone call. So I called dispatch and they tried to feed me the same line. I wasn't having it. Dispatch said that they would call their technicians to find out who was at what point. I received a call back 15 minutes later, as I was told I would. Finally, they did something they said they would. The tech was on his way, I was told. The only reason I'm not giving this 1 star is that the tech (Harry) was personable, respectful, and explained what he was doing and finding. He was able to fix the problem (the exit to the drain was blocked by a sod layer that had grown over the pipe end) in a bit over an hour. I called Roto-Rooter because we used them for all of our sewer problems growing up, and they were always great. Now if their scheduling and dispatch personnel could only match the service provided by their technicians, they might be a great company again.

Our main sewer line backed up so we called Roto Rooter. They responded late at night and resolved the issue. The technician was friendly and seemed knowledgeable. Very grateful for this service, particularly on the eve of a major winter storm. The price of $415 to open the drain line was fair. I would have gladly paid more for the technician to have a helper. The helper might have helped him carry in the equipment so they could park on the street, rather than in my driveway resulting in their van trenching up my neighbors yard just beyond my drive. The helper might have helped him carry the sewer machine through my yard, rather than laying deep trenches in the wet dirt that used to be my grass. With a helper assisting, maybe the technician would not have rolled a muddy mess into my basement, leaving mud clods across the floor. Maybe I would not have had to spend an hour from 1-2 AM cleaning up mud and dirt in my basement. Mud not from the drain, but off the wheels of the sewer machine, tracked in by Roto Rooter's technician. A helper might have helped to make this overall experience positive and for that I would have gladly paid more. Instead I am left between relieved that the sewer issue is resolved and utterly disgusted by the mess Roto Rooter left behind. Next time I will call someone else. Hopefully a company I can pay more for better customer service. 2/13/2022 update. The technician broke the sewer lid cap and covered the port with a temporary piece of rubber and a metal strap. He said he would come back with a new cap but never did. Ten days later, I discovered wet carpet in the basement bedroom in the other side of the wall by the sewer main. I had the great pleasure of cutting out padding, treating the carpet back, buying and installing a sewer lid cap, and drying the impacted area. Thanks a bunch Roto Rooter for making a bad customer service experience even worse than I realized.

I never got the visit I scheduled. Many issues! 1. A water restoration tech showed up at my house an hour before my scheduled service time. I never said I needed that service and never got a call that said someone was coming to my home. So I call Roto Rooter back, they say it was a mistake and that my actual technician would be showing up at my scheduled window with a 30 minute courtesy call. 2. Scheduled window was between 6-8pm. 7:30 rolls around, still no call. I call Roto Rooter at 7:32 to check on the status of my call. I was put on hold for a few minutes then transferred to the dispatcher and had to explain all over again. By this time, it's 7:40 and he says all his techs were tied up and he didn't have an ETA for my call but that I was next in line. I asked why there wasn't a proactive call to let me know to which he says he was actually about to call all the people who were running behind. Honestly, this should have been done at least an hour in advance when you know that your jobs aren't moving as quickly and none of your techs are near being done to make it in time. I shouldn't have to keep calling. The company should be proactively communicating with the customers to show that you respect our time and value our business. I had other things to do that I didn't because I thought RR would be here during my scheduled time. 3. 8:40pm rolls around and still no call to update or say a tech was on the way. I have a school aged child that needed to get settled down and so I just called and canceled. There was no apology given or even a hint of concern in the person's voice who answered. It was like they didn't even care that they lost business. 4. I'm so surprised by the awful level of service I received. I've dealt with RR in the past and was very pleased. Seems like the quality has severely deteriorated since then. I won't be doing business with RR again with this lack of customer service.

I live in Texas but my review is mostly for corporate so I thought I'd write it here. The actual technicians in Texas who came out to do water damage mitigation work after a water heater leak were responsive and great. Except for the fact that they didn't demolish everything that insurance paid for to have demolished that was water damaged, OR didn't communicate with anyone if it was salvageable. Then, someone from corporate in Ohio sends me and insurance stiff-arming letters and emails demanding their money of $10k+ after 30 days, threatening to charge my credit card if they didn't receive payment as it's part of the contract (the letter included a blue, crumpled up return envelope for me to send a LARGE check through an unreliable USPS). I can’t believe that there are companies in 2026 that don’t utilize online payment portals, especially for this line of work, which can get really expensive really fast. Not many people have super large credit limits that they can use for these expenses, especially in a world where checks are becoming obsolete. Strong-arming customers for money when the work wasn’t even completed (a vanity wasn’t demolished in the mitigation when insurance paid for it to be, which is holding everything else up) isn’t an ideal business practice. Because insurance is still working out the vanity issue, they haven't sent the mitigation money, so in order to get RotoRooter off my back and away from my credit limit, I'm having to use funds that were sent for the rebuild portion of the job. Perhaps for a mom & pop small business this is somewhat normal business practice, but not for a nationwide corporate company. Just sad.

We had a clog... a bad clog. I thought I fixed it. I plunged the kitchen sink and viola, it drained beautifully, but next I knew the tub was filling with nasty black water. The two are connected in the basement by a 'Y' pipe. Apparently, I pushed the clog down far enough to allow the water from the kitchen sink to flow directly into the tub. Fantastic! I made a date with Roto Rooter online. That was a perfect option for me. It's not that I mind talking on the phone, but if I can submit a reservation or request for service online, I am an extremely happy camper. Online I was also able to choose the 2-hour time frame for the appointment. I received a call not long after letting me know the service person was on the way. I scheduled for 1:00 - 3:00 and he was here at 1:30. He was very professional and congenial. We looked at what was going on and he went to work. It took a little doing, but he got things moving and after he removed all the equipment there was no evidence anyone had been mucking around in the kitchen. Very clean service. The price was steep, and though I am a fan, I couldn't justify five stars. Who knows, maybe the price is in the normal range for plumbing emergencies. I didn't really mind because I wanted everything fixed, but I must admit I was a bit shocked. Still and all, we call Roto Rooter when we have this type of issue and will again in the future. Oh... this was Roto Rooter in Cincinnati, Ohio.

Can I give zero stars? I'd REALLY love to give zero stars! Do NOT waste your time on freaking Roto-Rooter! A pipe is clogged so NONE of the water or waste is leaving our house. Yes, we discovered water, tissue paper and POOP draining into our basement. A WEEK ago. Been trying to get them out for a week but we work a LOT and have to get up at 4 am so after waiting three+ hours like three different days for someone to show up, we decided to reschedule. We just bought this house and haven't moved in yet so it's not like we can Netflix and freaking chill all night at a house we aren't living in when our work day starts so early. We can't continue our renovations until the pipe is fixed and we are running out of time. So we rescheduled for to-freaking-day. They'll arrive between 12 to 4. Decent enough. Hubby goes and waits. And waits. And waits. Receive a call at 5:50 that all the plumbers are backed up... much like the freaking pipes in my house! Ok, so we wait... and wait. There's a blizzard right now, you guys. We would've been home safely before it started if they'd made it within the four hour window they gave us. 9:20 pm, guys. 9:20 pm... almost 9.5 hours of waiting later, we get a call that they aren't going to make it. The roads were just fine from 12 to 4. Heck, even at 7 pm they were ok. Absolutely freaking ridiculous!!!!