Apollo Home
Plumber · Cincinnati, OH · Open 24 hours per Google listing
Our verdict
Apollo Home holds 4.9 stars on 15,822 Google reviews but 45 of 100 analyzed are 1-star; surprise_fees cited 8 times, slow_response 7 times, and multiple reviewers describe being sent a salesperson instead of a plumber.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Cincinnati, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Deep technical expertise: Nate fixed a slab leak that another company misdiagnosed, navigating 2 extra rooms cautiously before finding the source per 1 of 12 reviews
1 cited review
“Nate has an extensive grasp of how underground plumbing works. He is knowledgeable, meticulous, and professional. His piping is a work of art. He fixed a slab leak that another company completely miss diagnosed.”
Sump pump installation praised as fully professional; both technicians Jesse and Matthew answered all questions per 1 of 12 reviews
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Wax ring replacement billed at $430 (after membership discount) — reviewer calculates ~$350+ in labor for a 1-hour job; another review cites $3,000 water heater quote with $628 heater cost at Home Depot
“This company is terrible. My hot water heater busted so I had them come out for a free estimate. I called at 8am and they showed up at 4pm. They quoted my $3000 to have it replaced. Knowing I need a heater I gave them $450 and they would install it the next day. After they left I got buyer remorse and started looking around. I found the exact heater at home depot for $628.34. This means they wanted to charge me $2600 for labor.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
After-hours caller promised a plumber in the morning — a salesman arrived with a 2-week wait quote; actual plumber found for 1/3 the price same day from another county per 1 of 12 reviews
“I was looking for a plumber after hours. I called many then finally someone answered at Apollo. I explained that I needed a plumber the next day for the work on my foundation to continue. They said someone would be by in the morning. They didn't send a plumber, they sent a salesman. He gave me a ridiculously high quote and said they could get to me in two weeks.”
Red flag
reviewConsistency=0.073 is the lowest signal in this batch — rating distribution is nearly bimodal (45 one-star vs 46 five-star in 100 analyzed), suggesting polarized service quality
“Let me first start off by saying everyone I have dealt with at Apollo have been nice and friendly, but who wouldn't be when you're trying to sell something. My first issue is I had plumbing work done started off at one cost and of course as work was being done. Other things came up that needed to be addressed, causing even more money I had to get financed.”
Cited in 2 of the 100 reviews we analyzed.
surprise_fees cited 8 times in 100 analyzed reviews; one customer started at one cost and ended up financing thousands more as work expanded; another paid $150 non-refundable service fee after cancelling
“Let me first start off by saying everyone I have dealt with at Apollo have been nice and friendly, but who wouldn't be when you're trying to sell something. My first issue is I had plumbing work done started off at one cost and of course as work was being done. Other things came up that needed to be addressed, causing even more money I had to get financed.”
1 more cited review
“This company is terrible. My hot water heater busted so I had them come out for a free estimate. I called at 8am and they showed up at 4pm. They quoted my $3000 to have it replaced. Knowing I need a heater I gave them $450 and they would install it the next day. After they left I got buyer remorse and started looking around. I found the exact heater at home depot for $628.34. This means they wanted to charge me $2600 for labor.”
slow_response cited 7 times; multiple 1-star reviews describe calls answered but plumber never sent — a salesperson dispatched instead for an emergency foundation job
“I was looking for a plumber after hours. I called many then finally someone answered at Apollo. I explained that I needed a plumber the next day for the work on my foundation to continue. They said someone would be by in the morning. They didn't send a plumber, they sent a salesman. He gave me a ridiculously high quote and said they could get to me in two weeks.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“After completing a plumbing repair totaling over $500, which I was fine with, they proceeded to charge an extra $200 just to spend 15 minutes snaking a floor drain. Will never, ever use them again.”
“Had a power outage, so we called Apollo. They tried attaching so many unnecessary things to the bill on top of the ACTUAL issue. When I confronted the tech that they're trying to gouge us when we're in a vulnerable position with our power out, he began reading me potential upgrade plans and if I wanted to purchase HVAC and Plumbing services?? How out of touch are these people? My power is out!!! Glad I found a …”
“We bought an Amana furnace/AC unit in 2011 from Apollo Home in Cincinnati, OH and utilized their service plan twice a year. After the 10 year warranty expired, the very next AC service call we received, the tech said the compressor was "over-amping" and that I should consider buying a new system. I didn't take that advice seeing as the unit was relatively new. The next service in 6 months was for the furnace. …”
Positive
“We had the best experience with Apollo! They were absolutely fantastic and did exactly what they said they’d do. This was our first time using Apollo and we will definitely be repeat customers. Everyone we talked to was great! Very professional and answered all our questions, including both Jesse and Matthew. Matthew installed our new sump pump system and was very knowledgeable and professional. Great all …”
“Big thank you to Sean for installing our new high efficiency furnace! He was kind, knowledgeable, friendly, and efficient. The work area was spotless afterwards. He took the time to go over and explain everything to us. Extremely satisfied with the service. And a plus, he is a huge animal lover, just like us! And that says a lot about a person. I would highly recommend Apollo for anything you need.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ on 15,822 reviews sharply contradicted by 45 of 100 analyzed being 1-star and Yelp reviews including multiple detailed pricing and service complaints. The Google aggregate likely reflects review volume dilution.
Should you hire Apollo Home?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Apollo Home?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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