FastPlumber near me

The 15 plumbers serving Crandall, ranked.

18 plumbing companies serve the Crandall area within 20 miles, and we've read 410 of their public reviews — the critical ones first. After-hours options are thin in Crandall: just 8 of 18 list 24-hour service, so read those cards first if water is already moving. Rankings are not for sale.

Ratings run high here (median 4.7, 3 below 4.0), but the depth behind them varies: 7 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 11 of the 18 companies have one — it's flagged below with their exact words. One number worth knowing: Greenwell Plumbing Heating & Air alone carries 4,545 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown CrandallHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 388 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Your Second Opinion Plumbing Co.

Top pick24/7 per Google listing
4.9 (286 Google reviews) 10.2 mi from downtown Crandall

4.9★ across 286 reviews; professional=5 and fair_pricing=2 in 5 sampled; water heater replaced within a day of quote during the Christmas Eve rush when national chains sent callers to out-of-state call centers.

Rating mix — of the 5 reviews we analyzed286 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 286 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Water heater replaced within one day of quote, responding on Christmas Eve when larger chains couldn't commit to a call-back per 1 review. (cited in 1 of 5 reviews)
  • Text updates and advance call before arrival confirmed in 1 review; itemized quotes broken down in easy-to-read format. (cited in 1 of 5 reviews)
  • Complex whole-house sewer project managed transparently — discovered rotted cast iron system 3 weeks before a baby's due date and handled the major project without causing additional stress per 1 review. (cited in 1 of 5 reviews)

What reviewers complain about

  • slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call. (1 of 5 reviews)
What reviewers praise
Last night I found a small leak under the kitchen sink coming from the garbage disposal. I turned off the water at the sink, cleaned it up a bit and called YSOP Plumbing this morning at about 8:15 am. It was fast and easy to setup an appointment to get a tech …
Mr• Clus‡erš · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 286 reviews · newest from Feb 2026

2

Norton & Associates Plumbing

Top pick24/7 per Google listing
4.8 (286 Google reviews) 13.3 mi from downtown Crandall

4.8★ across 286 Google reviews; 5 analyzed, all positive. Water heater replaced within 24 hours of call; no upsell attempts noted in any of the 5 reviews.

Rating mix — of the 5 reviews we analyzed286 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 286 reviews so far. Treat this as a first read.

What reviewers keep saying

  • fast_response in 1 of 5 reviews; water heater replaced within 24 hours of first call; same-day scheduling in 2 serviceMentions (cited in 1 of 5 reviews)
  • workmanship theme in 2 of 5 reviews; patient detailed work cited for complex faucet install requiring significant time (cited in 2 of 5 reviews)
  • No upsell attempts noted; fixed problem without trying to sell additional services across all 5 analyzed reviews (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
This company is ALWAYS attentive, responsive, and thorough in their work. Heartily recommend them. Norton & Associations Plumbing for the W!! -- Nate & Lauren
Nathan Millican · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 286 reviews · newest from Feb 2026

4.5 (139 Google reviews) 18.6 mi from downtown CrandallNot a 24/7 shop

4.5★ across 139 reviews; fair_pricing cited in 2 of 5 reviews, professional in 4—water heater repaired (not replaced) when competitors pushed for full swap, loyal customers of 10+ years.

Rating mix — of the 5 reviews we analyzed139 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 139 reviews so far. Treat this as a first read.

What reviewers keep saying

  • fair_pricing confirmed in 2 of 5 reviews; repaired water heater at reasonable cost when 2 other companies pushed for full replacement. (cited in 2 of 5 reviews)
  • Technicians offered multiple price-point options before work began in 1 of 5 reviews; office staff (Sarah) praised for scheduling communication. (cited in 1 of 5 reviews)
  • 10-year customer loyalty cited in 1 review covering drains, new lines, water heater install, and fixture replacement—all work described as expert and efficient. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I have been hiring Tony's Plumbing for over a decade. Not only do you get excellent work for a reasonable price (and you definitely do!) But you also get good people who bring their genuine kindness into everything they do. I have had drains cleared, new …
Anna Collins · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 139 reviews · newest from Feb 2026

4.8 (55 Google reviews) 16.1 mi from downtown CrandallNot a 24/7 shop

4.8★ across 55 reviews; all 5 sampled at 5★ with same-day dishwasher install and proactive identification of a hidden secondary issue before it became costly.

Rating mix — of the 5 reviews we analyzed55 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 55 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day service secured for dishwasher installation with price beating all other quotes per 1 review. (cited in 1 of 5 reviews)
  • Proactively found and fixed a secondary hidden issue mid-job before it escalated, per 1 of 5 reviews. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Can’t say enough about Dave and Josh. Leanhart always does a great job and they respond quickly. They fixed an issue and discovered another potentially costly issue and got it fixed before it became a big problem. They’re nice and they really seem to take …
Kim Schneider · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 55 reviews · newest from Feb 2026

Worth a look — with caveats

Real strengths, but read the concerns first
5

Greenwell Plumbing Heating & Air

Caveats apply24/7 per Google listing
4.8 (4,545 Google reviews)3.0 on Yelp (61) 13.9 mi from downtown Crandall

Excellent individual technicians and same-day emergency response, but severe inconsistency in quality control, pricing transparency, and follow-up communication create high risk.

Rating mix — of the 15 reviews we analyzed4,545 total on Google
56
40
30
20
19

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 4 documented no-show or appointment failure incidents across the review set; customers waiting hours or entire days with no notification or follow-up (3 of 148 reviews)
  • Pattern of pricing deception: fees presented as 'free' then charged at arrival (diagnostic fee), initial quotes significantly undercut final bills, and refusal to honor responsibility for poor workmanship without additional payment (3 of 148 reviews)
  • Multiple complaints of poor follow-up communication; customers report calling back repeatedly to reach dispatch, being put on schedule with no confirmation, technicians not contacting customers as promised, and email/phone requests for callback going unanswered for weeks (3 of 148 reviews)

To be fair

  • Multiple same-day or rapid emergency responses; one reviewer called at 10:30am and technician arrived by 1pm on the same day (cited in 2 of 148 reviews)
  • Named technicians consistently praised for professionalism, thoroughness, and customer education; Kristoff, Dustin Nevil, Tim, Dylan, and Aaron Jackson specifically mentioned for explaining work and going above standard service (cited in 5 of 148 reviews)
  • Several reviewers report willingness to stay late to complete jobs; one crew stayed past 5pm until work was done, and another worked until 7pm on a Friday (cited in 2 of 148 reviews)
What reviewers praise
We have had to replace both our sewage ejector pump & our sump pump in the last few months. Kristoff was our technician both times & he was wonderful. He explained everything thoroughly & even suggested some tablets to use to help keep our sump pump cleaner …
Kelly Garloch · ★★★★★ · Google · Mar 2026
The most critical take we found
Incompetent and rude. We are in the process of buying our first home, and had it professionally inspected for problems. The inspector found that the water heater had a rusted bolt on it, that was wet to the touch with water around it. Greenwell was called out …
Katie D. · · Yelp · Dec 2015

We read 148 of 4,545 reviews · newest from Mar 2026

6

Summers Plumbing Heating & Cooling

Caveats apply24/7 per Google listing
4.9 (1,040 Google reviews) 11.3 mi from downtown Crandall

4.9 stars across 1,040 reviews; same-day HVAC and plumbing installs confirmed with large crews — but 1 reviewer paid $1,309 for a faucet replacement and shower stem repair and found pricing roughly double market rate.

Rating mix — of the 5 reviews we analyzed1,040 total on Google
54
40
31
20
10

Small sample — we've analyzed only 5 of 1,040 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing outlier: $1,309 for two small plumbing jobs (supplied faucet + shower stem), with double service call fees — reviewer advises checking prices first (1 of 5 reviews)
  • $1,309 charged for faucet replacement + shower stem repair — customer research found pricing ~2x local market; $89 service call fee billed twice for related visit (1 of 5 reviews)

To be fair

  • fast_response in 2 of 5 analyzed reviews; same-day install confirmed for HVAC replacement, second-opinion service call offered at no charge (cited in 2 of 5 reviews)
  • Long-term repeat customer with 100k+ spend over 10 years cites staff as best and payment flexibility during insurance claims (cited in 1 of 5 reviews)
What reviewers praise
I have been doing business with this company both for my personal needs but also for my rental home company. I have likely spent over 100k with them over the past 10 years on many many many projects and repairs. The staff is the best and feel like family at …
Thomas cooper · ★★★★★ · Google · Jan 2026
The most critical take we found
Too expensive. We paid $1220 for a kitchen facet replacement ( Note: We supplied facet and supplies except for one waterline ) and a repair / replacement of stem in shower on off handle ( Inwhich they did supply new shower stem.... shouldn't have been …
christine moody · ★★★ · Google · Mar 2026

We read 5 of 1,040 reviews · newest from Mar 2026

7

Golden Plumbing

Caveats apply
4.8 (438 Google reviews) 18.1 mi from downtown CrandallNot a 24/7 shop

Gets to your emergency fast (same-day/next-day even during holidays) and charges 30-50% less than competitors, but one reviewer flagged pricing as excessive.

Rating mix — of the 15 reviews we analyzed438 total on Google
510
42
30
21
12

What reviewers keep saying

  • Emergency responsiveness: 6 reviews explicitly mention same-day or next-morning arrival, including during holiday periods (Christmas Eve, snowstorms, weekends). (cited in 6 of 87 reviews)
  • Pricing competitiveness: 5 reviews praise 'reasonable,' 'competitive,' or 'most reasonable' pricing; one customer reports Golden Plumbing quoted 4.5x LESS than a competitor for a gas leak repair. (cited in 5 of 87 reviews)
  • Communication and transparency: 7 reviews mention thorough explanation of problems, estimates, or work in progress; customers feel kept informed. (cited in 7 of 87 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Golden Plumbing was very helpful after another company chose not to help repair a leak in my old weird house. Quick repones and scheduling, and very helpful and professional service from Dean! Will definitely use them again for future needs and will recommend …
Raven Meredith · ★★★★★ · Google · Mar 2026
The most critical take we found
Fraud & unauthorized use of credit card information: After hiring Golden plumbing for a plumbing job, a job that was originally estimated to be completed in 2 DAYS, we found ourselves more than 2 MONTHS later with the following conditions (see attached …
Charles Satram · · Google · Apr 2026

We read 87 of 438 reviews · newest from Mar 2026

8

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.6 (437 Google reviews) 17.9 mi from downtown Crandall

Excels at emergency response and technician quality, but expect premium pricing for after-hours calls and occasional execution gaps that require callbacks.

Rating mix — of the 15 reviews we analyzed437 total on Google
512
40
31
20
12

Why we're cautious

  • Incomplete service delivery on record: One review reports technician forgot camera equipment, charged $682, and left job unfinished with no resolution provided as of review date. (1 of 93 reviews)
  • At least one documented instance of poor customer service and scheduling issues in specific location (Louisville, KY). (1 of 93 reviews)
  • After-hours premium pricing can exceed reasonable limits: One reviewer noted $300–$350 expected for a Sunday 1am valve replacement but was charged significantly more, though acknowledged the technician's work was excellent. (1 of 93 reviews)

To be fair

  • Exceptional after-hours and emergency responsiveness: Multiple reviewers report calls answered within minutes and technicians arriving within 30 minutes to 2 hours for weekend/holiday emergencies, including Christmas Eve and Sunday calls. (cited in 4 of 93 reviews)
  • High-quality technician workmanship and professionalism: 18+ five-star reviews specifically praise technicians for thoroughness, cleanliness, efficiency, and going above and beyond (e.g., cleaning up after themselves, running camera inspections, explaining work in detail). (cited in 6 of 93 reviews)
  • Clear communication and customer education: Technicians consistently explain what they're doing, why, and answer homeowner questions; supervisor-level staff provide detailed problem analysis and guidance on liability issues. (cited in 4 of 93 reviews)
What reviewers praise
Thanks Chris for being so thorough and efficient! I won't use anyone else besides Roto-Rooter from now on. From start to finish, it was an easy process and he arrived quick to resolve the issue. He explained what he was doing, and answered the questions I …
Hannah · ★★★★★ · Google · Feb 2026
The most critical take we found
Very bad experience with them. Bad customer service call and scheduling in Louisville KY
Jean Claude Niyonshima · · Google · Dec 2025

We read 93 of 437 reviews · newest from Feb 2026 · BBB A+ accredited

4.6 (67 Google reviews) 19.1 mi from downtown CrandallNot a 24/7 shop

4.6★ across 67 reviews; handles custom home plumbing from rough-in through final; after-hours call in old building with tricky HOA handled; but charged $181.25 to replace a 20-cent fuse (28-minute job).

Rating mix — of the 5 reviews we analyzed67 total on Google
54
40
30
21
10

Small sample — we've analyzed only 5 of 67 reviews so far. Treat this as a first read.

Why we're cautious

  • Charged $181.25 to replace a 20-cent fuse in under 28 minutes on a tankless water heater they originally installed — reviewer flagged as an expensive lesson. (1 of 5 reviews)
  • $181.25 charged to replace a blown fuse (28-minute job, customer supplied) — reviewer upgraded from 1 to 2 stars only for courtesy; initially showed up at wrong address. (1 of 5 reviews)

To be fair

  • Consistent custom home plumbing from rough-in through final on multiple builds; team shows up when promised and communicates well across full project lifecycle. (cited in 1 of 5 reviews)
  • After-hours call in old building with a tricky HOA president: Justin and Stewart fixed the issue quickly, were reassuring and friendly to the customer. (cited in 1 of 5 reviews)
  • Sent a kind, patient tech to care for a 92-year-old woman's only bathroom — tech stayed until fully resolved with owner living 40 minutes away. (cited in 1 of 5 reviews)
What reviewers praise
I have used this company more than once. I have delt with several of their employees and they are all great to deal with. Office staff is great as well. About to call them again.
Chris L Weckman · ★★★★★ · Google · Feb 2026
The most critical take we found
Expensive lesson learned. When we couldn't get cold water, I called Thompson Brothers Plumbing because they initiatively installed our tankless water heater. Aside for showing up at the wrong address, they were prompt. I had my timer on and it took them less …
JR · ★★ · Google · Dec 2025

We read 5 of 67 reviews · newest from Feb 2026

4.7 (66 Google reviews) 16.0 mi from downtown CrandallNot a 24/7 shop

4.7★ across 66 Google reviews; 5 analyzed, all 5-star. Leak fixed within an hour on a same-day call; trusted for two full bathroom renovations in same home over multiple visits.

Rating mix — of the 5 reviews we analyzed66 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 66 reviews so far. Treat this as a first read.

What reviewers keep saying

  • fast_response in 3 of 5 reviews; leak fixed within an hour same-day; toilet exchange same day without customer asking (cited in 2 of 5 reviews)
  • workmanship in 2 of 5 reviews; handled every issue in a 100-year-old house; two complete bathroom renovations successfully completed (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
The best plumbers - have figured out every issue with my 100 year old plumbing. Kind and Efficient.
Gina Higginbotham · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 66 reviews · newest from Jan 2026

11
3.5 (63 Google reviews) 19.9 mi from downtown CrandallNot a 24/7 shop

3.5★ overall across 63 reviews but 5/5 analyzed are 5-star; sewer line replacement beat competitors' quotes by a 'good margin'; 30-year repeat customers note consistent quality for plumbing and HVAC.

Rating mix — of the 5 reviews we analyzed63 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 63 reviews so far. Treat this as a first read.

Why we're cautious

  • 3.5★ Google rating across 63 reviews is well below the category average — the 5-star analyzed sample is not representative; the full pool likely contains meaningful complaint patterns not captured here (1 of 5 reviews)
  • Overall Google rating is only 3.5★ across 63 reviews — the analyzed 5-star sample does not represent the full review pool; significant negative reviews likely exist outside analyzed quotes (1 of 5 reviews)

To be fair

  • Sewer line replacement and sump pump install priced lower than all competitors including a licensed friend — explicit margin win noted in 1 of 5 analyzed reviews (cited in 1 of 5 reviews)
  • 30-year repeat customer relationship cited in 1 of 5 reviews; same-day dispatch for heater and plumbing issues noted in 1 review (cited in 2 of 5 reviews)
  • Transparent step-by-step communication and worker involvement in updates cited in 2 of 5 analyzed reviews (themeCounts.professional=4) (cited in 2 of 5 reviews)
What reviewers praise
I would recommend Blackburn and Davis to all of my friends and family. From the time of the estimate, to the workers who came out to install our water softener, we were very impressed with the communication and professionalism. We will use them again for any …
Kaylee Ortiz McRay · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 63 reviews · newest from Jan 2026

12

Closed

Caveats apply24/7 per Google listing
3.9 (54 Google reviews) 15.3 mi from downtown Crandall

3.9-star New Albany plumber (54 reviews total, only 5 analyzed); 4 of 5 analyzed are 5-star; fast same-day response on a July 4th emergency and owner-level pricing that beat competitors — but listed businessName is 'Closed', suggesting possible closure.

Rating mix — of the 5 reviews we analyzed54 total on Google
54
40
31
20
10

Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day emergency response confirmed even on July 4th holiday weekend — owners James and Ryan arrived quickly and fixed issue at an exceptionally competitive price. (cited in 1 of 5 reviews)
  • Owner involvement and cost honesty: 75-foot water line replacement done quickly without overselling; saved customer from expensive unnecessary repair approach proposed by competitors. (cited in 2 of 5 reviews)

What reviewers complain about

  • AC/HVAC division cited as problematic in 1 of 5 reviewed: doesn't show up on time and arrives unprepared for scheduled work — reviewer recommends calling someone else for A/C needs. (1 of 5 reviews)
What reviewers praise
I could not be happier with the plumbing service at Onsite. I had damage to my main water line as a result of a town project. The resulting leak was causing me to loose 3 gallons of water a minute. The first plumber I called quoted an astronomical amount for …
Lauren Parry Lynch · ★★★★★ · Google · Aug 2024
The most critical take we found
If you need plumbing work, 5 stars all the way. Don’t hesitate to call these guys, they’re great. If f you need a/c, call somebody else. Their a/c is a mess. Don’t show up on time. Unprepared for work they’re supposed to do.
Heath Price · ★★★ · Google · Apr 2025

We read 5 of 54 reviews · newest from Apr 2025

13

AAA Plumbing Doctor Inc

Caveats applySmall track record
4.6 (27 Google reviews) 12.4 mi from downtown CrandallNot a 24/7 shop

4.6-star New Albany plumber with 27 reviews (only 5 analyzed); 3 of 5 are 5-star but 1 reviewer paid $775 for under an hour of work (foam removed from sump pump) vs $350 for 2-hour multi-task job — pricing inconsistency flagged.

Rating mix — of the 5 reviews we analyzed27 total on Google
53
41
30
20
11

Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.

Why we're cautious

  • 2-visit pattern: first visit (2 hours, multiple tasks) cost $350; second visit (under 1 hour, single foam removal) cost $775 — 1 reviewer calls this pricing made up on the fly. (1 of 5 reviews)
  • Pricing inconsistency across jobs: $350 for 2 hours of PEX pipe and sink work vs. $775 for under 1 hour removing insulation from a sump pump — same customer flagged this as pricing made up on the fly. (1 of 5 reviews)
  • Scheduling capacity issues noted: popular enough that work sometimes doesn't get finished in a timely manner for some customers. (1 of 5 reviews)

To be fair

  • Same-day drain clog clearance within 1 hour confirmed; technician Vince dispatched within an hour and cleared clog in under 30 minutes. (cited in 1 of 5 reviews)
  • New bathroom rough-in completed with two planning visits before work began; crew rated as comfortable to have in the home and work quality praised. (cited in 1 of 5 reviews)
What reviewers praise
On time and helpful. We will use them again.
Jamie Becker · ★★★★★ · Google · Feb 2026
The most critical take we found
Used them twice. The first time they were here, they were here for about 2 hours, installed new pipe, pex and connected a sink for $350. Great work, thought I'd use them again, and they came out to look at a sump pump, were here less than an hour, and charged …
Jim Hanauer · · Google · May 2023

We read 5 of 27 reviews · newest from Feb 2026

14

Pate Plumbing Services

Caveats applySmall track record
4.7 (27 Google reviews) 15.6 mi from downtown CrandallNot a 24/7 shop

27-review shop with fast_response in 3 of 5 analyzed reviews; water heater replaced in 2 hours start-to-finish — but 1 reviewer left with no details, calling them the last plumber they'd ever use.

Rating mix — of the 5 reviews we analyzed27 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.

Why we're cautious

  • 1 reviewer (of 27 total) would not recommend under any circumstances — no specifics provided, but the severity is notable at this review volume (1 of 5 reviews)
  • Only 27 total reviews; thin evidence base limits confidence outside the jobs reviewed

To be fair

  • fast_response in 3 of 5 analyzed reviews; water heater removed and installed in 2 hours, same-day toilet repair, arrived on time each visit (cited in 3 of 5 reviews)
  • 4 of 4 service calls on an older home over 2 years left customer satisfied — Doug educates customers on root cause and prevention (cited in 1 of 5 reviews)
What reviewers praise
"I cannot recommend Pate Plumbing enough! Doug and his crew arrived exactly on time in early Feb 2026 to replace my water heater. They evaluated the situation quickly and had the old unit out and the new one installed perfectly within just 2 hours. It was the …
S_paul Ahjuder P · ★★★★★ · Google · Feb 2026
The most critical take we found
I cannot even give them 1 star but have to in order to post this review. I would not recommend letting them in your home if they were the last plumber on earth.
Amy D. · · Google · Dec 2025

We read 5 of 27 reviews · newest from Feb 2026

15

Southern Plumbing & Heating Inc

Caveats apply24/7 per Google listingSmall track record
3.9 (23 Google reviews) 17.9 mi from downtown Crandall

Southern Plumbing & Heating holds 3.9★ across 23 reviews — 4 of 5 sampled are 5-star with reviewers praising Tom (30+ year veteran) for same-day response and honest no-upsell approach, but one reviewer waited 4 days without water.

Rating mix — of the 5 reviews we analyzed23 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.

Why we're cautious

  • Dispatcher accepted a same-day emergency call but technician arrived a day late; homeowner without water for 4 days total — with <25 reviews, this is a notable pattern flag (1 of 5 reviews)
  • One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored (1 of 5 reviews)

To be fair

  • No-upsell, straight-talk service flagged in 2 of 5 sampled reviews — plumber Tom cited by name for diagnosing fast and offering tips to prevent recurrence (cited in 2 of 5 reviews)
  • Long-tenured staff retention (plumber Tom noted as 30+ years with the company) signals stability (cited in 1 of 5 reviews)
What reviewers praise
Excellent Service and Professional Workmanship! They did an outstanding job! They arrived on time, quickly diagnosed the problem, and fixed it quickly and offered pointers if it tears up again. They were respectful of my home, kept everything clean, and …
joel lobb · ★★★★★ · Google · Oct 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 23 reviews · newest from Oct 2025

Also serving Crandall — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

R.G. Wolfe Plumbing LLC 4.4 (20 Google reviews) · New Albany · 14.5 mi Call
Avantel Plumber of Louisville KY 5.0 (13 Google reviews) · Louisville · 14.1 mi Call
Berryman Plumbing Services 5.0 (1 Google review) · New Albany · 12.6 mi Call

What reviewers complain about in Crandall

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Greenwell Plumbing Heating & Air4 documented no-show or appointment failure incidents across the review set; customers waiting hours or entire days with no notification or follow-up
  • Greenwell Plumbing Heating & AirPattern of pricing deception: fees presented as 'free' then charged at arrival (diagnostic fee), initial quotes significantly undercut final bills, and refusal to honor responsibility for poor workmanship without additional payment
  • Greenwell Plumbing Heating & AirMultiple complaints of poor follow-up communication; customers report calling back repeatedly to reach dispatch, being put on schedule with no confirmation, technicians not contacting customers as promised, and email/phone requests for callback going unanswered for weeks
  • Summers Plumbing Heating & CoolingPricing outlier: $1,309 for two small plumbing jobs (supplied faucet + shower stem), with double service call fees — reviewer advises checking prices first
  • Roto-Rooter Plumbing & Water CleanupIncomplete service delivery on record: One review reports technician forgot camera equipment, charged $682, and left job unfinished with no resolution provided as of review date.
  • Roto-Rooter Plumbing & Water CleanupAt least one documented instance of poor customer service and scheduling issues in specific location (Louisville, KY).
  • Thompson Brothers PlumbingCharged $181.25 to replace a 20-cent fuse in under 28 minutes on a tankless water heater they originally installed — reviewer flagged as an expensive lesson.
  • Blackburn & Davis Inc3.5★ Google rating across 63 reviews is well below the category average — the 5-star analyzed sample is not representative; the full pool likely contains meaningful complaint patterns not captured here

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Crandall we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 388 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Borden, Bradford, Corydon, Depauw, Greenville, New Salisbury, Palmyra, Ramsey — this Crandall guide covers those areas.

Nearby city guides