Pate Plumbing Services
Plumber · New Albany, IN
You call them directly — we don't sell your info or route the call.
Our verdict
27-review shop with fast_response in 3 of 5 analyzed reviews; water heater replaced in 2 hours start-to-finish — but 1 reviewer left with no details, calling them the last plumber they'd ever use.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
fast_response in 3 of 5 analyzed reviews; water heater removed and installed in 2 hours, same-day toilet repair, arrived on time each visit
2 cited reviews
“Doug and his crew arrived exactly on time in early Feb 2026 to replace my water heater. They evaluated the situation quickly and had the old unit out and the new one installed perfectly within just 2 hours. It was the highest level of error-free service I've ever experienced.”
“Got me scheduled in quick, they arrived on time, and got everything fixed quickly and all for a reasonable price!”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
4 of 4 service calls on an older home over 2 years left customer satisfied — Doug educates customers on root cause and prevention
1 cited review
“every time, we were left with a great feeling of relief and satisfaction... I personally was extremely impressed and grateful for Doug's attention to detail and his ability to educate us on 'what the r...'”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 reviewer (of 27 total) would not recommend under any circumstances — no specifics provided, but the severity is notable at this review volume
Cited in 1 of the 5 reviews we analyzed.
Only 27 total reviews; thin evidence base limits confidence outside the jobs reviewed
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I cannot even give them 1 star but have to in order to post this review. I would not recommend letting them in your home if they were the last plumber on earth.”
Positive
“"I cannot recommend Pate Plumbing enough! Doug and his crew arrived exactly on time in early Feb 2026 to replace my water heater. They evaluated the situation quickly and had the old unit out and the new one installed perfectly within just 2 hours. It was the highest level of error-free service I’ve ever experienced. Their dedication to professionalism and customer-centric principles is rare these days. If you want …”
“So happy these guys were recommended to me! Got me scheduled in quick, they arrived on time, and got everything fixed quickly and all for a reasonable price!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 27 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Pate Plumbing Services?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Pate Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Pate Plumbing Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Crandall · Elizabeth