Norton & Associates Plumbing
Plumber · New Albany, IN · Open 24 hours per Google listing
Our verdict
4.8★ across 286 Google reviews; 5 analyzed, all positive. Water heater replaced within 24 hours of call; no upsell attempts noted in any of the 5 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
fast_response in 1 of 5 reviews; water heater replaced within 24 hours of first call; same-day scheduling in 2 serviceMentions
1 cited review
“I called and spoke with Amy, who was so helpful getting service scheduled right away. Within 24 hours, Jaden and Max showed up to replace my hot water heater. They were professional, friendly, and had everything done in about 45 minutes.”
workmanship theme in 2 of 5 reviews; patient detailed work cited for complex faucet install requiring significant time
2 cited reviews
“Charlie did a very thorough job. Work done required much patience, probably more than my wife and I have left in our middle seventies! Our new kitchen faucet looks extremely nice, and hurrah! The bathtub drain will now let my wife take a bath which she prefers over a shower.”
“This company is ALWAYS attentive, responsive, and thorough in their work. Heartily recommend them.”
No upsell attempts noted; fixed problem without trying to sell additional services across all 5 analyzed reviews
1 cited review
“They were awesome. Came out and fixed our problem in no time. Professional and didn't try to upsell anything. Absolutely recommend!!!!”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Technicians servicing this project did an excellent job. They insured that the deficiency that was previously experienced, which was rocking back-and-forth was completely tight and the problem was resolved. I cannot explain how grateful I am for the work and dedication that these technicians from Norton Plumbing provided me today they are exceptional employees and should be recognized at the first possible date …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 286 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Norton & Associates Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Norton & Associates Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Louisville · Crandall · Elizabeth