Golden Plumbing
Plumber · Louisville, KY
Our verdict
Gets to your emergency fast (same-day/next-day even during holidays) and charges 30-50% less than competitors, but one reviewer flagged pricing as excessive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Emergency responsiveness: 6 reviews explicitly mention same-day or next-morning arrival, including during holiday periods (Christmas Eve, snowstorms, weekends).
Cited in 6 of the 87 reviews we analyzed.
Pricing competitiveness: 5 reviews praise 'reasonable,' 'competitive,' or 'most reasonable' pricing; one customer reports Golden Plumbing quoted 4.5x LESS than a competitor for a gas leak repair.
Cited in 5 of the 87 reviews we analyzed.
Communication and transparency: 7 reviews mention thorough explanation of problems, estimates, or work in progress; customers feel kept informed.
Cited in 7 of the 87 reviews we analyzed.
Team consistency and professionalism: Jacob Allen, Dean Titus, and Devon are repeatedly named across 15+ reviews as skilled, friendly, and knowledgeable technicians.
Cited in 10 of the 87 reviews we analyzed.
Persistence on complex problems: One customer with a collapsed sewer line notes Golden Plumbing was the third company called and the only one that located and fixed the issue; technician stayed until 10 PM.
Cited in 1 of the 87 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 87reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Fraud & unauthorized use of credit card information: After hiring Golden plumbing for a plumbing job, a job that was originally estimated to be completed in 2 DAYS, we found ourselves more than 2 MONTHS later with the following conditions (see attached photos). After providing my credit card information over the phone, to submit payment in line with our agreement, weeks later I recieved two more unauthorized charges …”
“I thought i was dealing with professional but it seems the gentleman behind the phone is very defensive. Not sure why.. we pay good money out here.”
“I was initially happy with the service Dean provided with Golden Plumbing. We had a gas leak and he was able to quickly find it and get it sorted. It wasn't cheap considering it didn't require any parts ($408), but I was happy for the peace of mind. Where things took a turn was when I had LGE come back out to turn the gas on, the technician noted that because there was a flex connector through the furnace wall that …”
Positive
“Golden Plumbing was very helpful after another company chose not to help repair a leak in my old weird house. Quick repones and scheduling, and very helpful and professional service from Dean! Will definitely use them again for future needs and will recommend to anyone who asks!”
“Dean Titus was super. He and his apprentice were very knowledgeable , friendly, and efficient. The entire team, Janet, office manager and Jacob Allen were great to work with. Great service and reasonable pricing. Highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Golden Plumbing?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Whole-house repiping
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Golden Plumbing?
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Nearby: Louisville · Elizabeth · Crandall · West Point