Southern Plumbing & Heating Inc
Plumber · New Albany, IN · Open 24 hours per Google listing
Our verdict
Southern Plumbing & Heating holds 3.9★ across 23 reviews — 4 of 5 sampled are 5-star with reviewers praising Tom (30+ year veteran) for same-day response and honest no-upsell approach, but one reviewer waited 4 days without water.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
No-upsell, straight-talk service flagged in 2 of 5 sampled reviews — plumber Tom cited by name for diagnosing fast and offering tips to prevent recurrence
2 cited reviews
“They arrived on time, quickly diagnosed the problem, and fixed it quickly and offered pointers if it tears up again. They were respectful of my home, kept everything clean, and explained exactly what they were doing every step of the way.”
“Outstanding service. Saved my families butts on Christmas Day! Reasonably priced, fair, hardworking, honest. Plumbers name was Tom, if I remember correctly. Tom has been working for these folks for over 30 years. That speaks volumes.”
Long-tenured staff retention (plumber Tom noted as 30+ years with the company) signals stability
1 cited review
“Outstanding service. Saved my families butts on Christmas Day! Reasonably priced, fair, hardworking, honest. Plumbers name was Tom, if I remember correctly. Tom has been working for these folks for over 30 years. That speaks volumes.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dispatcher accepted a same-day emergency call but technician arrived a day late; homeowner without water for 4 days total — with <25 reviews, this is a notable pattern flag
“my plumbing was out of commission to the point that I couldn't use water in my home at all for four days. A service call had been submitted and accepted by Southern Plumbing and I was expecting Southern Plumbing to send a technician the same day. It wasn't until the day after the service call was submitted and accepted by Southern Plumbing that a technician was sent to my home.”
One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored
“my plumbing was out of commission to the point that I couldn't use water in my home at all for four days. A service call had been submitted and accepted by Southern Plumbing and I was expecting Southern Plumbing to send a technician the same day. It wasn't until the day after the service call was submitted and accepted by Southern Plumbing that a technician was sent to my home.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Excellent Service and Professional Workmanship! They did an outstanding job! They arrived on time, quickly diagnosed the problem, and fixed it quickly and offered pointers if it tears up again. They were respectful of my home, kept everything clean, and explained exactly what they were doing every step of the way. Just really down to earth guys they you can trust. Small local company that does not try to upsell …”
“These two Plumbers are great at their jobs & efficient. Especially the lead plumber, I think his name is Tom. Saved my leaky floors. Pleasant, hardworking & honest.Answered all my questions. The customer service clerk on the phone was great too. Thank you all!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2025.
Should you hire Southern Plumbing & Heating Inc?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Southern Plumbing & Heating Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Southern Plumbing & Heating Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Elizabeth · Crandall · West Point