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Southern Plumbing & Heating Inc

New Albany, IN
3.9(23 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

2 concerns

Dispatcher accepted a same day emergency call but technician arrived a day late; homeowner without water for 4 days total — with <25 reviews, this is a notable pattern flag, upselling concerns

Trust Score: 0/100 · Based on 23 reviews

Solid pickSolid pick
3.9Google

Our Verdict

Hire with Conditions

#10 of 13 in New Albany, IN

Hire if: You need high-quality work that holds up over time

Hire if: You need transparent, predictable pricing with no surprise fees

Caution if: You need guaranteed sub-hour response for true emergencies

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 23 Reviews Tell Us

Emergency Response

No-upsell, straight-talk service flagged in 2 of 5 sampled reviews — plumber Tom cited by name for diagnosing fast and offering tips to prevent recurrence

One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored

What To Watch Out For

One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored

2 reviews mention membership programs or upselling

Dispatcher accepted a same day emergency call but technician arrived a day late; homeowner without water for 4 days total — with <25 reviews, this is a notable pattern flag

Upselling concerns

Communication

One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored

Fast Responder

Customer reviews

Reviews from Google, Yelp & more

J
joel lobb

Excellent Service and Professional Workmanship! They did an outstanding job! They arrived on time, quickly diagnosed the problem, and fixed it quickly and offered pointers if it tears up again. They were respectful of my home, kept everything clean, and explained exactly what they were doing every step of the way. Just really down to earth guys they you can trust. Small local company that does not try to upsell you and you can just trust them on what they say. I highly recommend Southern Plumbing to anyone looking for dependable, high-quality plumbing service. I’ll definitely call them again for future work.

L
Linda Mance

These two Plumbers are great at their jobs & efficient. Especially the lead plumber, I think his name is Tom. Saved my leaky floors. Pleasant, hardworking & honest.Answered all my questions. The customer service clerk on the phone was great too. Thank you all!

M
Mike Pascal

Outstanding service. Saved my families butts on Christmas Day! Reasonably priced, fair, hardworking, honest. Plumbers name was Tom, if I remember correctly. Great guy, deserves a raise.Tom has been working for these folks for over 30 years. That speaks volumes. A++++

C
C. S.

Although the two Customer Service Representatives that I spoke with were helpful beyond measure, my plumbing was out of commission to the point that I couldn't use water in my home at all for four days. A service call had been submitted and accepted by Southern Plumbing and I was expecting Southern Plumbing to send a technician the same day. It wasn't until the day after the service call was submitted and accepted by Southern Plumbing that a technician was sent to my home. I was not able to use water in my home until the fourth day when Southern Plumbing finally sent someone to my home. Then, when they started the job, it took the technicians an hour to find the location of the issue considering there aren't very many entry points for the issue that I was having. I am very appreciative for them locating and correcting the issue, although, I am unhappy with the timeframe that it took them to get to my service call and to locate the issue.

C
Chris Flaherty

The employees were helpful and made the process of ordering a toilet tank lid very easy. I have bought items from them both in person and online and they have been equally efficient either way.

Business details

Phone
(502) 636-5171
Address
435 E Burnett Ave, Louisville, KY 40217, USA
Hours
Open 24 hours

Service area

Based in New Albany. Serves 5 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Southern Plumbing & Heating Inc

3.9$$
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