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Blackburn & Davis Inc

New Albany, IN
3.5(63 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

Not Verified

No emergency data in reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

1 concern

3.5★ Google rating across 63 reviews is well below the category average — the 5 star analyzed sample is not representative; the full pool likely contains meaningful complaint patterns not captured here

Trust Score: 0/100 · Based on 63 reviews

Solid pickSolid pick
3.5Google

Our Verdict

Hire with Conditions

#11 of 13 in New Albany, IN

Hire if: You need transparent, predictable pricing with no surprise fees

Hire if: You need clear communication and upfront explanations

Caution if: You need airtight scheduling and guaranteed arrival times

Caution if: You need guaranteed sub-hour response for true emergencies

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 63 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

Overall Google rating is only 3.5★ across 63 reviews — the analyzed 5-star sample does not represent the full review pool; significant negative reviews likely exist outside analyzed quotes

3.5★ Google rating across 63 reviews is well below the category average — the 5 star analyzed sample is not representative; the full pool likely contains meaningful complaint patterns not captured here

Quality & Professionalism

Transparent step-by-step communication and worker involvement in updates cited in 2 of 5 analyzed reviews (themeCounts.professional=4)

Communication

Transparent step-by-step communication and worker involvement in updates cited in 2 of 5 analyzed reviews (themeCounts.professional=4)

Pricing

Sewer line replacement and sump pump install priced lower than all competitors including a licensed friend — explicit margin win noted in 1 of 5 analyzed reviews

Clean & ProfessionalGood Communicator

Customer reviews

Reviews from Google, Yelp & more

K
Kaylee Ortiz McRay

I would recommend Blackburn and Davis to all of my friends and family. From the time of the estimate, to the workers who came out to install our water softener, we were very impressed with the communication and professionalism. We will use them again for any and all of our needs. Definitely recommend!

L
Luke Utter

Great experience overall. I had two drain lines back up and Blackburn & Davis was able to tackle the issue quickly. The employee that came out was very friendly and knowledgeable and showed me their process so I knew exactly what was being done. They kept things clean and was able to clean up any mess that was made. Pricing was also reasonable. I will be recommending this company and plan on using them in the future.

L
LaGrielle Wiglesworth

Our family has used Blackburn and Davis for many years. We are very pleased with them. They have always provided us with nice, friendly, and professional services. They are available if and when you need to contact them and troubleshoot. They treat you like family. I want to thank Justin and Robby for handling our plumbing and heater problems today in a professional and timely manner. While we hope we don't have any more plumbing issues, if so we won't hesitate to give Blackburn and Davis a call. David Wiglesworth

B
Blake Buck

I had sewage backing up into my basement and ended up needing to replace the sewer line, as well as needing to add a sump pump and sewage ejector in my basement. I took my time to vet multiple local companies, collect estimates, and then worked to bring MSD to the table as well. Of the companies that I received quotes from (ASI, Danhauer, Blackburn and Davis, and a friend that had his master plumber’s license), Blackburn and Davis beat the competition by a good margin. Pros: The employees that came out were kind, patient, and professional. They took their time to involve me in updates and progress reports. Missi was very kind and patient with the multiple calls I made to the office throughout the project. She and Jeremy worked with me to ensure that my expectations were met, and provided documentation that I requested as well. Work seems to be executed well, and upon request the team was able to ensure that my yard was satisfactorily put back together after excavation, and worked to clean up in the basement prior to departure. The team also came back out once to re-level some concrete work as well. Cons: Because of the size of the company, and at times being somewhat short handed, communication and the project itself took a little longer than planned. **However, because of the size of the company and the philosophy of the owner, you also get a more than fair price in a market where larger companies collectively seek to gouge the customers in this city (Danhauer), or offer off-the-wall plans to fix the problem that ultimately would either fail, cost too much, or don’t make sense (ASI) when reviewed by other companies.** So in summary: good things come to those who can be patient. Based upon my experience, I would have no reservations recommending Blackburn and Davis. I will also use them in the future.

J
John P

I have used Blackburn & Davis for 30 years for all my plumbing and HVAC needs. I recently had Daryl out to get my A/C working. Per usual, the repair was made in a timely manner and at what I feel to be a reasonable cost. For me, a good Plumbing/HVAC company is as important as a good auto mechanic, electrician and carpenter. Blackburn & Davis is the ONLY one I need to call. Thanks guys!! John Powell City of Louisville Chief Mechanical Inspector - Retired Sept 2022 - Another quality installation!!!

Business details

Phone
(502) 893-5524
Address
2222 Frankfort Ave, Louisville, KY 40206, USA
Hours
Varies — check website

Service area

Based in New Albany. Serves 5 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Blackburn & Davis Inc

3.5$$
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