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The 12 plumbers serving West Point, ranked.

12 plumbing companies serve the West Point area within 20 miles, and we've read 446 of their public reviews — the critical ones first. 7 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.8, 1 below 4.0), but the depth behind them varies: 5 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 7 of the 12 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Southern Plumbing & Heating Inc — sits below 4.0 (3.9). Across the reviews we analyzed, the work named most often is drain clearing and water heaters.

Updated Jul 11, 202620-mile radius of downtown West PointHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 446 reviews across 12 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Your Second Opinion Plumbing Co.

Top pick24/7 per Google listing
4.9 (286 Google reviews) 16.7 mi from downtown West Point

4.9★ across 286 reviews; professional=5 and fair_pricing=2 in 5 sampled; water heater replaced within a day of quote during the Christmas Eve rush when national chains sent callers to out-of-state call centers.

Rating mix — of the 5 reviews we analyzed286 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 286 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Water heater replaced within one day of quote, responding on Christmas Eve when larger chains couldn't commit to a call-back per 1 review. (cited in 1 of 5 reviews)
  • Text updates and advance call before arrival confirmed in 1 review; itemized quotes broken down in easy-to-read format. (cited in 1 of 5 reviews)
  • Complex whole-house sewer project managed transparently — discovered rotted cast iron system 3 weeks before a baby's due date and handled the major project without causing additional stress per 1 review. (cited in 1 of 5 reviews)

What reviewers complain about

  • slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call. (1 of 5 reviews)
What reviewers praise
Last night I found a small leak under the kitchen sink coming from the garbage disposal. I turned off the water at the sink, cleaned it up a bit and called YSOP Plumbing this morning at about 8:15 am. It was fast and easy to setup an appointment to get a tech …
Mr• Clus‡erš · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 286 reviews · newest from Feb 2026

4.5 (139 Google reviews) 19.9 mi from downtown West PointNot a 24/7 shop

4.5★ across 139 reviews; fair_pricing cited in 2 of 5 reviews, professional in 4—water heater repaired (not replaced) when competitors pushed for full swap, loyal customers of 10+ years.

Rating mix — of the 5 reviews we analyzed139 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 139 reviews so far. Treat this as a first read.

What reviewers keep saying

  • fair_pricing confirmed in 2 of 5 reviews; repaired water heater at reasonable cost when 2 other companies pushed for full replacement. (cited in 2 of 5 reviews)
  • Technicians offered multiple price-point options before work began in 1 of 5 reviews; office staff (Sarah) praised for scheduling communication. (cited in 1 of 5 reviews)
  • 10-year customer loyalty cited in 1 review covering drains, new lines, water heater install, and fixture replacement—all work described as expert and efficient. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I have been hiring Tony's Plumbing for over a decade. Not only do you get excellent work for a reasonable price (and you definitely do!) But you also get good people who bring their genuine kindness into everything they do. I have had drains cleared, new …
Anna Collins · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 139 reviews · newest from Feb 2026

4.8 (55 Google reviews) 12.1 mi from downtown West PointNot a 24/7 shop

4.8★ across 55 reviews; all 5 sampled at 5★ with same-day dishwasher install and proactive identification of a hidden secondary issue before it became costly.

Rating mix — of the 5 reviews we analyzed55 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 55 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day service secured for dishwasher installation with price beating all other quotes per 1 review. (cited in 1 of 5 reviews)
  • Proactively found and fixed a secondary hidden issue mid-job before it escalated, per 1 of 5 reviews. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Can’t say enough about Dave and Josh. Leanhart always does a great job and they respond quickly. They fixed an issue and discovered another potentially costly issue and got it fixed before it became a big problem. They’re nice and they really seem to take …
Kim Schneider · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 55 reviews · newest from Feb 2026

4

Avantel Plumber of Louisville KY

Top pick24/7 per Google listingSmall track record
5.0 (13 Google reviews) 15.5 mi from downtown West Point

Perfect 5/5 Google rating with sub-hour emergency response and zero pricing complaints—genuinely solid for 2am burst pipes.

Rating mix — of the 12 reviews we analyzed13 total on Google
512
40
30
20
10

What reviewers keep saying

  • Fast emergency response: Multiple reviewers cite on-site arrival within an hour and rapid completion (cited in 3 of 17 reviews)
  • Transparent communication and fair pricing: 3 reviewers explicitly mention being kept updated and not overcharged (cited in 2 of 17 reviews)
  • Thorough workmanship: 4 reviewers praise attention to detail, not leaving until work is perfect, and professional execution (cited in 4 of 17 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Communication was solid and they didn’t leave until everything was perfect.
Rita Ogden · ★★★★★ · Google · Aug 2025
The most critical take we found

No critical reviews among the 12 we analyzed — there is nothing negative to quote yet.

We read 17 of 13 reviews · newest from Aug 2025

Worth a look — with caveats

Real strengths, but read the concerns first
5

Dauenhauer Plumbing Heating Air & Electric

Caveats apply24/7 per Google listing
4.8 (8,905 Google reviews)1.0 on Yelp (1) 19.6 mi from downtown West Point

Excellent emergency response and workmanship, but occasional communication lapses and installation quality issues have caused significant damage in isolated cases.

Rating mix — of the 15 reviews we analyzed8,905 total on Google
512
40
30
20
13

Why we're cautious

  • Installation quality failures with lasting consequences: improper emergency sump pump installation caused significant basement water damage (flooring, drywall, insulation saturation) and company failed to return calls after acknowledging the installation error (1 of 91 reviews)
  • Previous AC installation involved missing filter frame never replaced and improper liquid line sizing that caused system failure within 6 years; multiple attempted calls for resolution went unresolved (1 of 91 reviews)
  • Inconsistent communication during delays: one reviewer scheduled 10am-2pm slot had technician arrive at 3:40pm with no notification, then delayed again the next day without updates (1 of 91 reviews)

To be fair

  • Fast emergency response with multiple same-day or next-morning arrivals for urgent issues like burst toilets and water pressure problems (cited in 3 of 91 reviews)
  • High-caliber technical expertise with technicians diagnosing complex issues and finding creative solutions that avoid unnecessary work (cited in 3 of 91 reviews)
  • Consistently professional and patient technicians who explain work clearly and answer homeowner questions thoroughly (cited in 3 of 91 reviews)
What reviewers praise
We’ve had an exceptional experience with Dauenhauer for both plumbing and HVAC issues. The technicians are kind, efficient and explain things very well. Dan Grissett came by today to help with our furnace/HVAC and solved the issue day of while another company …
Rachael Bradford-Feldman · ★★★★★ · Google · Mar 2026
The most critical take we found
Tech was scheduled between 10-2 he showed up around 3:40 no communication what so ever on being delayed except when I called numerous times wasn’t able to complete due to supply house about to close at 4. Tech said he’d be back at 10am next day didn’t show up …
John Young · · Google · Feb 2026

We read 91 of 8,905 reviews · newest from Mar 2026 · BBB A+ accredited

6

Golden Plumbing

Caveats apply
4.8 (438 Google reviews) 18.4 mi from downtown West PointNot a 24/7 shop

Gets to your emergency fast (same-day/next-day even during holidays) and charges 30-50% less than competitors, but one reviewer flagged pricing as excessive.

Rating mix — of the 15 reviews we analyzed438 total on Google
510
42
30
21
12

What reviewers keep saying

  • Emergency responsiveness: 6 reviews explicitly mention same-day or next-morning arrival, including during holiday periods (Christmas Eve, snowstorms, weekends). (cited in 6 of 87 reviews)
  • Pricing competitiveness: 5 reviews praise 'reasonable,' 'competitive,' or 'most reasonable' pricing; one customer reports Golden Plumbing quoted 4.5x LESS than a competitor for a gas leak repair. (cited in 5 of 87 reviews)
  • Communication and transparency: 7 reviews mention thorough explanation of problems, estimates, or work in progress; customers feel kept informed. (cited in 7 of 87 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Golden Plumbing was very helpful after another company chose not to help repair a leak in my old weird house. Quick repones and scheduling, and very helpful and professional service from Dean! Will definitely use them again for future needs and will recommend …
Raven Meredith · ★★★★★ · Google · Mar 2026
The most critical take we found
Fraud & unauthorized use of credit card information: After hiring Golden plumbing for a plumbing job, a job that was originally estimated to be completed in 2 DAYS, we found ourselves more than 2 MONTHS later with the following conditions (see attached …
Charles Satram · · Google · Apr 2026

We read 87 of 438 reviews · newest from Mar 2026

7

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.6 (437 Google reviews) 19.2 mi from downtown West Point

Excels at emergency response and technician quality, but expect premium pricing for after-hours calls and occasional execution gaps that require callbacks.

Rating mix — of the 15 reviews we analyzed437 total on Google
512
40
31
20
12

Why we're cautious

  • Incomplete service delivery on record: One review reports technician forgot camera equipment, charged $682, and left job unfinished with no resolution provided as of review date. (1 of 93 reviews)
  • At least one documented instance of poor customer service and scheduling issues in specific location (Louisville, KY). (1 of 93 reviews)
  • After-hours premium pricing can exceed reasonable limits: One reviewer noted $300–$350 expected for a Sunday 1am valve replacement but was charged significantly more, though acknowledged the technician's work was excellent. (1 of 93 reviews)

To be fair

  • Exceptional after-hours and emergency responsiveness: Multiple reviewers report calls answered within minutes and technicians arriving within 30 minutes to 2 hours for weekend/holiday emergencies, including Christmas Eve and Sunday calls. (cited in 4 of 93 reviews)
  • High-quality technician workmanship and professionalism: 18+ five-star reviews specifically praise technicians for thoroughness, cleanliness, efficiency, and going above and beyond (e.g., cleaning up after themselves, running camera inspections, explaining work in detail). (cited in 6 of 93 reviews)
  • Clear communication and customer education: Technicians consistently explain what they're doing, why, and answer homeowner questions; supervisor-level staff provide detailed problem analysis and guidance on liability issues. (cited in 4 of 93 reviews)
What reviewers praise
Thanks Chris for being so thorough and efficient! I won't use anyone else besides Roto-Rooter from now on. From start to finish, it was an easy process and he arrived quick to resolve the issue. He explained what he was doing, and answered the questions I …
Hannah · ★★★★★ · Google · Feb 2026
The most critical take we found
Very bad experience with them. Bad customer service call and scheduling in Louisville KY
Jean Claude Niyonshima · · Google · Dec 2025

We read 93 of 437 reviews · newest from Feb 2026 · BBB A+ accredited

4.8 (95 Google reviews)3.6 on Yelp (18) 19.4 mi from downtown West PointNot a 24/7 shop

85 of 100 reviews are 5-star but 12 one-star reviews flag pricing disputes and one customer reports harassment after a negative review.

Rating mix — of the 15 reviews we analyzed95 total on Google
510
40
30
20
15

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • One reviewer reports harassing facebook messages and repeated phone calls from the business after posting a negative review (1 of 100 reviews)
  • 12 of 100 reviews are 1-star with incomplete-work and dispute-brushoff as recurring complaints (2 of 100 reviews)
  • Expensive theme in 4 of 100 reviews — one customer paid $275 and received only a shut-off valve when a quick-connect was requested (1 of 100 reviews)

To be fair

  • Same-day dispatch within an hour cited — fast_response theme in 22 of 100 reviews (cited in 2 of 100 reviews)
  • Quoted at half the price of competitors for shower valve replacement including access panel work (cited in 2 of 100 reviews)
What reviewers praise
I got a panicked call from my wife at 2:15 one afternoon that we had a leaking pipe. I rushed home and got the water shut off and called Graham's right away as they had replaced a faucet for me a few years ago and I was pleased with the work. I didn't expect …
Chuck Horine (Charles Edward Horine) · ★★★★★ · Google · Jan 2026
The most critical take we found
Overpriced and under delivered. I paid 275 dollars for incomplete work. I requested a quick connect installed for my generator to prepare for the winter storm. They came and ONLY installed a shut off valve. When I called them to tell them I’m dissatisfied …
C Avery · · Google · Jan 2026

We read 100 of 95 reviews · newest from Jan 2026

4.6 (67 Google reviews) 15.2 mi from downtown West PointNot a 24/7 shop

4.6★ across 67 reviews; handles custom home plumbing from rough-in through final; after-hours call in old building with tricky HOA handled; but charged $181.25 to replace a 20-cent fuse (28-minute job).

Rating mix — of the 5 reviews we analyzed67 total on Google
54
40
30
21
10

Small sample — we've analyzed only 5 of 67 reviews so far. Treat this as a first read.

Why we're cautious

  • Charged $181.25 to replace a 20-cent fuse in under 28 minutes on a tankless water heater they originally installed — reviewer flagged as an expensive lesson. (1 of 5 reviews)
  • $181.25 charged to replace a blown fuse (28-minute job, customer supplied) — reviewer upgraded from 1 to 2 stars only for courtesy; initially showed up at wrong address. (1 of 5 reviews)

To be fair

  • Consistent custom home plumbing from rough-in through final on multiple builds; team shows up when promised and communicates well across full project lifecycle. (cited in 1 of 5 reviews)
  • After-hours call in old building with a tricky HOA president: Justin and Stewart fixed the issue quickly, were reassuring and friendly to the customer. (cited in 1 of 5 reviews)
  • Sent a kind, patient tech to care for a 92-year-old woman's only bathroom — tech stayed until fully resolved with owner living 40 minutes away. (cited in 1 of 5 reviews)
What reviewers praise
I have used this company more than once. I have delt with several of their employees and they are all great to deal with. Office staff is great as well. About to call them again.
Chris L Weckman · ★★★★★ · Google · Feb 2026
The most critical take we found
Expensive lesson learned. When we couldn't get cold water, I called Thompson Brothers Plumbing because they initiatively installed our tankless water heater. Aside for showing up at the wrong address, they were prompt. I had my timer on and it took them less …
JR · ★★ · Google · Dec 2025

We read 5 of 67 reviews · newest from Feb 2026

10

The 24HR Plumber, LLC

Caveats apply24/7 per Google listingSmall track record
4.5 (33 Google reviews) 9.8 mi from downtown West Point

4.5★ across 33 reviews; reviewConsistency=0.616 with 3 of 28 analyzed being 1-star — expensive=2 flagged; older reviews (2015-2020) dominate evidence, recent activity thin.

Rating mix — of the 15 reviews we analyzed33 total on Google
511
41
30
20
13

Why we're cautious

  • With <25 reviews, expensive=2 is a flag — both cite same reviewer noting competing quotes for same work at lower prices (2 of 28 reviews)
  • expensive=2 across only 28 reviews analyzed — a pattern worth noting at this review volume (2 of 28 reviews)

To be fair

  • weekend_or_emergency=3; competed on Christmas week sewer line repair and won on price vs competitors who quoted $1,200 and wouldn't work in rain (cited in 2 of 28 reviews)
  • Flat-rate service call — discovered poorly installed pipes and corrected them as part of standard call without extra charge (cited in 2 of 28 reviews)
What reviewers praise
Have done business with 24 hr Plumber for several years both at home and business and you will never find the service they provide with anyone else. Just had them come to my home today and they were professional, on time and so helpful. They are good “ “ol …
Denise Conover · ★★★★★ · Google · Aug 2021
The most critical take we found
I have called repeatedly and get no answer or return call. Out of business?
Cynthia Ware · · Google · Sep 2023

We read 28 of 33 reviews · newest from Aug 2021

11

Southern Plumbing & Heating Inc

Caveats apply24/7 per Google listingSmall track record
3.9 (23 Google reviews) 19.5 mi from downtown West Point

Southern Plumbing & Heating holds 3.9★ across 23 reviews — 4 of 5 sampled are 5-star with reviewers praising Tom (30+ year veteran) for same-day response and honest no-upsell approach, but one reviewer waited 4 days without water.

Rating mix — of the 5 reviews we analyzed23 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 23 reviews so far. Treat this as a first read.

Why we're cautious

  • Dispatcher accepted a same-day emergency call but technician arrived a day late; homeowner without water for 4 days total — with <25 reviews, this is a notable pattern flag (1 of 5 reviews)
  • One reviewer waited 4 days without water after a same-day service call was accepted but not dispatched until the following day — scheduling commitments not always honored (1 of 5 reviews)

To be fair

  • No-upsell, straight-talk service flagged in 2 of 5 sampled reviews — plumber Tom cited by name for diagnosing fast and offering tips to prevent recurrence (cited in 2 of 5 reviews)
  • Long-tenured staff retention (plumber Tom noted as 30+ years with the company) signals stability (cited in 1 of 5 reviews)
What reviewers praise
Excellent Service and Professional Workmanship! They did an outstanding job! They arrived on time, quickly diagnosed the problem, and fixed it quickly and offered pointers if it tears up again. They were respectful of my home, kept everything clean, and …
joel lobb · ★★★★★ · Google · Oct 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 23 reviews · newest from Oct 2025

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Anytime Plumbing, LLC

We'd call someone else first24/7 per Google listing
4.8 (95 Google reviews) 10.1 mi from downtown West Point

Brennan responds within hours even on weekends and saves customers thousands with honest pricing, but only 5 reviews means limited track record.

Rating mix — of the 5 reviews we analyzed95 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 95 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-day emergency response: 3 of 5 reviewers explicitly mention rapid arrival (same day, next day, or within couple hours on Saturday) (cited in 3 of 5 reviews)
  • Significantly undercuts competitor pricing: 1 reviewer was quoted $5000 elsewhere and received 'awesome price' from Brennan; another calls pricing 'extremely fair and reasonable' (cited in 2 of 5 reviews)
  • Permanent, quality repairs rather than patches: reviewer with 50+ years contractor experience rates Brennan 'up there with the best of the best' and notes he fixed a recurring issue another licensed plumber had only patched (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Absolutely wonderful! Had a back up issue with my washer drain and he came out the same day, even though he is super busy. I APPRECIATE YOU! Will do all my business with them from now on! Thank you!
Monica Beauchamp · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 95 reviews · newest from Jun 2026

What reviewers complain about in West Point

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Dauenhauer Plumbing Heating Air & ElectricInstallation quality failures with lasting consequences: improper emergency sump pump installation caused significant basement water damage (flooring, drywall, insulation saturation) and company failed to return calls after acknowledging the installation error
  • Dauenhauer Plumbing Heating Air & ElectricPrevious AC installation involved missing filter frame never replaced and improper liquid line sizing that caused system failure within 6 years; multiple attempted calls for resolution went unresolved
  • Roto-Rooter Plumbing & Water CleanupIncomplete service delivery on record: One review reports technician forgot camera equipment, charged $682, and left job unfinished with no resolution provided as of review date.
  • Roto-Rooter Plumbing & Water CleanupAt least one documented instance of poor customer service and scheduling issues in specific location (Louisville, KY).
  • Graham's Plumbing Co. Inc.One reviewer reports harassing facebook messages and repeated phone calls from the business after posting a negative review
  • Graham's Plumbing Co. Inc.12 of 100 reviews are 1-star with incomplete-work and dispute-brushoff as recurring complaints
  • Thompson Brothers PlumbingCharged $181.25 to replace a 20-cent fuse in under 28 minutes on a tankless water heater they originally installed — reviewer flagged as an expensive lesson.
  • The 24HR Plumber, LLCWith <25 reviews, expensive=2 is a flag — both cite same reviewer noting competing quotes for same work at lower prices

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving West Point we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 446 reviews across 12 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Brandenburg, Fort Knox, Laconia, Muldraugh, Radcliff, Vine Grove — this West Point guide covers those areas.

Nearby city guides