Your Second Opinion Plumbing Co.
Plumber · New Albany, IN · Open 24 hours per Google listing
Our verdict
4.9★ across 286 reviews; professional=5 and fair_pricing=2 in 5 sampled; water heater replaced within a day of quote during the Christmas Eve rush when national chains sent callers to out-of-state call centers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Water heater replaced within one day of quote, responding on Christmas Eve when larger chains couldn't commit to a call-back per 1 review.
1 cited review
“I called the bigger companies near me in Louisville and was sent to a robot or service advisor in a call center somewhere in the country. Because it was late it the day and the day before Christmas Eve I was told it could be a couple days before I would get a call back.”
Text updates and advance call before arrival confirmed in 1 review; itemized quotes broken down in easy-to-read format.
1 cited review
“They kept me updated via text and Tanner called to say he was on his way. He was here pretty quick, was professional and polite, and he gave us a reasonable price to repair it all.”
Complex whole-house sewer project managed transparently — discovered rotted cast iron system 3 weeks before a baby's due date and handled the major project without causing additional stress per 1 review.
1 cited review
“However, Jerry was extremely”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
slow_response theme noted in 1 of 5 sampled reviews; the sewer/cast iron project required extended scope beyond the original routine snaking call.
“However, Jerry was extremely”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Last night I found a small leak under the kitchen sink coming from the garbage disposal. I turned off the water at the sink, cleaned it up a bit and called YSOP Plumbing this morning at about 8:15 am. It was fast and easy to setup an appointment to get a tech out here for repairs. They kept me updated via text and Tanner called to say he was on his way. (We appreciate calls beforehand). He was here pretty quick, was …”
“From quote to job completion Cody was amazing. Very personable and highly knowledgeable. While for my pockets sake (this is a joke, the prices are fair) I don't need more work in the near future when I do I will be calling these guys. The quotes are fair and broken down in an easy to read way and they do a great job at explaining everything. I was able to get them in and my water heater replaced within a day.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 286 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Your Second Opinion Plumbing Co.?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Bathroom and kitchen remodel plumbing
- Sewer line repair and replacement
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Your Second Opinion Plumbing Co.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Your Second Opinion Plumbing Co.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Elizabeth · Crandall · West Point