Closed
Plumber · New Albany, IN · Open 24 hours per Google listing
Our verdict
3.9-star New Albany plumber (54 reviews total, only 5 analyzed); 4 of 5 analyzed are 5-star; fast same-day response on a July 4th emergency and owner-level pricing that beat competitors — but listed businessName is 'Closed', suggesting possible closure.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day emergency response confirmed even on July 4th holiday weekend — owners James and Ryan arrived quickly and fixed issue at an exceptionally competitive price.
1 cited review
“Had a quasi emergency on a Friday, day after July 4th holiday, and called for services. They came same day, fixed the issue quickly, politely, and to say they were reasonably priced is an understatement.”
Owner involvement and cost honesty: 75-foot water line replacement done quickly without overselling; saved customer from expensive unnecessary repair approach proposed by competitors.
2 cited reviews
“They were very honest and did exactly what needed done, did not try to sell me on more than what was needed like the others and cost of service was VERY competitive. From the first inquire to getting my line of over 75 feet replaced was very quick, efficient and profess”
“I called Onsite late on a Friday afternoon for a second opinion, one of the owners came right over. They had a much more manageable solution to the problem that not only saved me money but left my foundation intact.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
AC/HVAC division cited as problematic in 1 of 5 reviewed: doesn't show up on time and arrives unprepared for scheduled work — reviewer recommends calling someone else for A/C needs.
“If you need plumbing work, 5 stars all the way. Don't hesitate to call these guys, they're great. If you need a/c, call somebody else. Their a/c is a mess. Don't show up on time. Unprepared for work they're supposed to do.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you need plumbing work, 5 stars all the way. Don’t hesitate to call these guys, they’re great. If f you need a/c, call somebody else. Their a/c is a mess. Don’t show up on time. Unprepared for work they’re supposed to do.”
Positive
“I could not be happier with the plumbing service at Onsite. I had damage to my main water line as a result of a town project. The resulting leak was causing me to loose 3 gallons of water a minute. The first plumber I called quoted an astronomical amount for a massive repair. I called Onsite late on a Friday afternoon for a second opinion, one of the owners came right over. They had a much more manageable solution …”
“James and Ryan are awesome owners! Had a quasi emergency on a Friday, day after July 4th holiday, and called for services. They came same day, fixed the issue quickly, politely, and to say they were reasonably priced is an understatement. They are the ONLY plumbing company i will be suggesting and using from now on. Amazing company to do business with!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 54 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2025.
Should you hire Closed?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Closed?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Closedisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Crandall · Elizabeth