Thompson Brothers Plumbing
Plumber · New Albany, IN
Our verdict
4.6★ across 67 reviews; handles custom home plumbing from rough-in through final; after-hours call in old building with tricky HOA handled; but charged $181.25 to replace a 20-cent fuse (28-minute job).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistent custom home plumbing from rough-in through final on multiple builds; team shows up when promised and communicates well across full project lifecycle.
1 cited review
“Thompson Brothers Plumbing has been fantastic to work with. They handle the plumbing on our custom homes and consistently do great work. Their team is reliable, communicates well, shows up when they say they will, and the quality is there from rough-in through final.”
After-hours call in old building with a tricky HOA president: Justin and Stewart fixed the issue quickly, were reassuring and friendly to the customer.
1 cited review
“Great service for an after-hours call in an old building with a tricky HOA president. Justin and Stewart were professional, hard-working, reassuring, and friendly. They identified and fixed the issue quickly.”
Sent a kind, patient tech to care for a 92-year-old woman's only bathroom — tech stayed until fully resolved with owner living 40 minutes away.
1 cited review
“My mother who is 92 years old had an issue with a toilet backing up into her shower. This is the only bathroom that she has and was so nervous. The person that they sent to take care of her was so kind and took such good care of her. He assured her that he would not leave until he had it all fixed.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $181.25 to replace a 20-cent fuse in under 28 minutes on a tankless water heater they originally installed — reviewer flagged as an expensive lesson.
“Expensive lesson learned. When we couldn't get cold water, I called Thompson Brothers Plumbing because they initiatively installed our tankless water heater. It took them less than 28 minutes to find the problem which was a blown fuse. Thompson charged $181.25 to replace the blown fuse.”
$181.25 charged to replace a blown fuse (28-minute job, customer supplied) — reviewer upgraded from 1 to 2 stars only for courtesy; initially showed up at wrong address.
“Expensive lesson learned. When we couldn't get cold water, I called Thompson Brothers Plumbing because they initiatively installed our tankless water heater. It took them less than 28 minutes to find the problem which was a blown fuse. Thompson charged $181.25 to replace the blown fuse.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I have used this company more than once. I have delt with several of their employees and they are all great to deal with. Office staff is great as well. About to call them again.”
“This is the only company that I will use. My mother who is 92 years old had an issue with a toilet backing up into her shower. This is the only bathroom that she has and was so nervous. The person that they sent to take care of her was so kind and took such good care of her. He assured her that he would not leave until he had it all fixed. With me living 40 minutes away it was great knowing that someone was there to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 67 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Thompson Brothers Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Thompson Brothers Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Thompson Brothers Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Louisville · Elizabeth · West Point · Crandall