The 15 24/7 plumbers serving Pegram

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,188 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown PegramHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,188 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Pegram →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Mr. Rooter Plumbing of South Nashville

Top pick24/7 per Google listing

4.9 (511 Google reviews)5.0 on Yelp (2) 11.8 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

97 of 100 analyzed reviews are 5★ (0.96 consistency); honest techs who walked away with no charge when a clog resolved itself.

Rating mix — of the 15 reviews we analyzed511 total on Google

5★13

4★1

3★0

2★0

1★1

Why we're cautious

Over-diagnosis flagged once: $1,000+ full valve replacement quoted for a shower leak fixed by simply tightening the cartridge (1 of 100 reviews)
One reviewer reports a tech recommended a $1,000+ valve replacement without inspecting the cartridge; a second opinion fixed it by tightening the existing one (1 of 100 reviews)

To be fair

Honest pricing — Sandro found the blockage had cleared and charged nothing because he 'didn't do anything' (cited in 1 of 100 reviews)
Professionalism cited in 42 of 100 reviews; repeat customers request specific techs (Robert, Drazon) by name (cited in 2 of 100 reviews)
Clear step-by-step communication on pricing and solutions (2 communication mentions) (cited in 1 of 100 reviews)

What reviewers praise

“Great experience. Highly recommended.”

Noah · ★★★★★ · Google · Dec 2025

The most critical take we found

“I had a leak in my shower and a technician came out to diagnose it. He did not open the shower handle or inspect the cartridge, and instead immediately recommended a full valve replacement requiring drywall removal, quoting over $1,000. I later got a second …”

Leslie Velasquez · ★ · Google · Nov 2025

We read 100 of 511 reviews · newest from Dec 2025

(615) 239-1288

Full report →Website ↗

CORE Plumbing & Drain Cleaning

Top pick24/7 per Google listingSmall track record

5.0 (47 Google reviews) 9.2 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0 across 47 of 48 analyzed reviews; owner Rick/Ric noted for late-night priority calls and a burst pipe fixed in under an hour.

Rating mix — of the 15 reviews we analyzed47 total on Google

5★15

4★0

3★0

2★0

1★0

What reviewers keep saying

Answers late-night calls and prioritizes emergencies — one clog flooding showers and walls fixed first thing next morning (cited in 1 of 48 reviews)
Fast fixes including a burst pipe repaired in under an hour (cited in 1 of 48 reviews)
Thorough leak detection, cutting drywall to find a pinhole and not quitting until the source was found (cited in 2 of 48 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Rick was so quick and friendly! Fixed our burst pipe in under an hour.”

Matt Vonderlin · ★★★★★ · Google · Dec 2022

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 48 of 47 reviews · newest from Dec 2022

(615) 506-6490

Full report →Website ↗

Avantel Plumber of Nashville TN

Top pick24/7 per Google listingSmall track record

5.0 (16 Google reviews) 13.1 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5★ across all 20 analyzed reviews; emergency leaks and burst pipes handled fast, with honest no-upsell water-heater and drain work.

Rating mix — of the 14 reviews we analyzed16 total on Google

5★14

4★0

3★0

2★0

1★0

What reviewers keep saying

Honest, no-upsell service cited in multiple reviews (repaired water heater instead of replacing it, no unnecessary drain upsell) (cited in 2 of 21 reviews)
Fast emergency arrival for urgent leaks and late-night burst pipes (3 fast_response mentions) (cited in 2 of 21 reviews)
Water-heater work praised across 4 service mentions (cited in 2 of 21 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“It’s hard to find a reliable plumber these days, but I finally found a company that delivers! They were courteous and fixed my issue with no hassle. They’ve earned my trust!!”

Avery Thompson · ★★★★★ · Google · Sep 2024

The most critical take we found

“Avantel Plumbing and Drain Cleaning Nashville ReviewsAngie's Listhttps://www.angi.com › TN › NashvilleAngie's ListAvantel Plumbing Drain Cleaning and Water Heater Services of Nashville TN provides quality plumbing and exceptional service to our …”

Angi Aggregate · ★ · Angi

We read 21 of 16 reviews · newest from Sep 2024

(615) 800-6441

Full report →Website ↗

Jewell Mechanical, LLC

Top pick24/7 per Google listing

4.9 (768 Google reviews) 16.6 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Jewell Mechanical: 5 of 5 analyzed reviews are 5-star; professional theme in 4; specialized in Navien tankless water heaters — diagnosed in under 2 hours what a warranty-assigned plumber couldn't fix in 3 weeks.

Rating mix — of the 5 reviews we analyzed768 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 768 reviews so far. Treat this as a first read.

What reviewers keep saying

Navien-authorized technician diagnosed a bad o-ring and fixed a Navien tankless leak in under 2 hours; prior warranty company failed after 3 weeks and 3 visits (cited in 1 of 5 reviews)
After-hours snow-storm service: technician traveled from Smyrna to Springfield on an icy Sunday to repair a gas heater, stayed until confirmed working (cited in 1 of 5 reviews)

What reviewers complain about

slow_response theme present in 1 of 5 reviews — noted as context for a prior company's 3-week delay, not attributed to Jewell directly (1 of 5 reviews)

What reviewers praise

“We moved to Nashville about 2 years ago and until recently didn't realize that it was important to service the tankless water heater. I called Jewell Mechanic and they were friendly and helpful. I ended up moving forward with a maintenance contract as it …”

Jeffrey Weiss · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 768 reviews · newest from Feb 2026

(615) 469-5965

Full report →Website ↗

Parthenon Plumbing, Heating, & AC Repair

Top pick24/7 per Google listing

4.9 (647 Google reviews) 15.5 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

90 of 91 analyzed reviews rate 5 stars with 18 fast-response mentions and a tech that declined a tip saying the company pays him enough. Came out the day after Nashville's ice storm to advise on freeze prevention.

Rating mix — of the 15 reviews we analyzed647 total on Google

5★14

4★1

3★0

2★0

1★0

What reviewers keep saying

Customer reports tech Eli declined a tip after capping water lines, saying the company pays him enough — 1 explicit fair pricing mention. (cited in 1 of 91 reviews)
18 reviews mention fast response, including same-day water heater replacement on a Saturday for a rental property. (cited in 2 of 91 reviews)
Came to a longtime customer's home the day after Nashville's ice storm to assess pipes and advise on freeze prevention. (cited in 1 of 91 reviews)

What reviewers complain about

One customer reports a sink p-trap leak required multiple visits including a gasket replacement before being solved. (1 of 91 reviews)

What reviewers praise

“We were very happy with our experience with Parthenon. They were able to schedule us for an appointment a day after we called and kept us notified regarding their arrival. The technician was respectful of our house and us. He completed our task fully and …”

B Lempke · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 91 of 647 reviews · newest from Mar 2026

(629) 276-5129

Full report →Website ↗

The Hot Water Heater Pros

Top pick24/7 per Google listing

5.0 (616 Google reviews)4.4 on Yelp (21) 16.0 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

93 of 100 analyzed reviews are 5-star. Specialist focus is unmistakable: 61 of 100 reviews mention water heaters. Same-day or next-day installs after overnight tank failures recur. One Yelp customer paid $475 for ~1 hour of labor on a customer-supplied part.

Rating mix — of the 15 reviews we analyzed616 total on Google

5★10

4★2

3★0

2★1

1★2

What reviewers keep saying

Robert called Laurie B. back within 30 minutes of a Monday-evening water heater failure and had techs on site early the next morning. (cited in 1 of 100 reviews)
A C. submitted an overnight online form for a failed water heater and had a new unit installed the next day. (cited in 1 of 100 reviews)
Bonnie Walker's 3-year-old tank failed at 5pm Friday — under warranty, they confirmed unrepairable Friday and scheduled Monday install at the original warranty price. (cited in 1 of 100 reviews)

What reviewers complain about

Shan M. (Yelp) supplied the part herself; 2 techs spent under an hour installing it and the bill was $475 — she found other companies who would do the same install for $275. (1 of 100 reviews)
Jason Duke says techs misdiagnosed his issue as a high thermostat setting (charged $125); the real cause was a fried top element, which a different company replaced. (1 of 100 reviews)

What reviewers praise

“Our hot water heater blew up after 5P on a Friday. We called The Hot Water Heater Pros since they had installed it 3 yrs ago, & it remained under warranty. They found our records, came by to confirm that repair was not possible, & scheduled the replacement …”

Bonnie Walker · ★★★★ · Google · Mar 2026

The most critical take we found

“This company is overpriced and does not have fair pricing. I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475. When I called to discuss the bill and asked them to convert my …”

Shan M. · ★ · Yelp · Dec 2022

We read 100 of 616 reviews · newest from Mar 2026

(615) 842-0833

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Smooth Saling Plumbing & Water Heater Replacement

Caveats apply24/7 per Google listing

5.0 (304 Google reviews)4.1 on Yelp (78) 18.0 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

86 of 100 5-star (consistency 0.69); reviewers cite honesty that saved $500+ on a water heater, but 8 are 1-star including a no-show on the coldest day of the year.

Rating mix — of the 15 reviews we analyzed304 total on Google

5★9

4★0

3★0

2★0

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

No-show on the coldest day of the year — a 12-3pm heat-repair window missed with no phone answer heading into Christmas Eve (1 of 100 reviews)
Pricing not always low — a 3-star reviewer paid $475 for ~2 hours to swap a couple of pipes, calling it pricey (1 of 100 reviews)
Dispatcher rudeness reported, though a manager later apologized (1 of 100 reviews)

To be fair

Honest pricing that undercuts competitors — beat another water-heater quote by $500+ and declined unnecessary electrical work (cited in 1 of 100 reviews)
Stands behind work and absorbs costs — re-repaired a second water-main leak at no charge (cited in 1 of 100 reviews)

What reviewers praise

“Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a …”

Wyatt B. · ★★★★★ · Yelp · Dec 2025

The most critical take we found

“Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and …”

K R. · ★ · Yelp · Dec 2022

We read 100 of 304 reviews · newest from Dec 2025

(615) 815-1502

Full report →Website ↗

Busy Bee Plumbing, Heating, & Air Conditioning

Caveats apply24/7 per Google listing

4.9 (1,469 Google reviews)1.3 on Yelp (10) 11.6 mi from downtown Pegram

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

A+ BBB-accredited with 90 of 100 5-star, but 7 of those analyzed are 1-star Yelp reviews alleging overcharging ($581 thermostat) and missed warranty/emergency fixes.

Rating mix — of the 15 reviews we analyzed1,469 total on Google

5★8

4★0

3★1

2★1

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Pricing-gouging pattern: thermostat billed at $581 vs $67-100 retail, manager defended it as overhead (1 of 100 reviews)
Same-day appointment no-show — caller notified at 5:50pm a 10am-6pm slot wouldn't be met (1 of 100 reviews)
Disputed gas-leak inspection: charged $450, said no leak, but a second company found and fixed the leak (1 of 100 reviews)

To be fair

Same-day and Saturday-night water heater installs handled quickly, with helpful office staff (cited in 1 of 100 reviews)
Steps in after other companies stall, fixing a hot-water leak another plumber left for days (cited in 1 of 100 reviews)

What reviewers praise

“Thank you Busy Bee and thank you Jonathan Burton!! I had a stream of hot water leaking in one of my bathtubs. I had originally called another plumbing company (BIG MISTAKE) They came out, assessed the problem and told me they needed to order the parts in …”

Cindy Binkley · ★★★★★ · Google · May 2026

The most critical take we found

“Heat was out. It was cold. Called Busy Bee and they came out later that day. Tech said the thermostat needed to be changed. We asked how much and tech said $581. It was late and not enough time to call anyone else so we said go ahead. I looked up how much the …”

Arbed R. · ★ · Yelp · Dec 2024

We read 100 of 1,469 reviews · newest from Dec 2024 · BBB A+ accredited

(615) 647-5844

Full report →Website ↗

615 Plumbing

Caveats apply24/7 per Google listing

4.6 (1,140 Google reviews)2.4 on Yelp (31) 18.5 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.6 across 80 of 100 5-star, but 14 are 1-star with a consistency of 0.49 — Yelp reviewers allege $750 garbage-disposal jobs and surprise diagnostic fees.

Rating mix — of the 15 reviews we analyzed1,140 total on Google

5★7

4★1

3★0

2★0

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Overpricing pattern: ~$750 garbage disposal replacement and a $1300+$2000 fridge-waterline quote called a scam by reviewers (2 of 100 reviews)
Advertised 24/7 service failed in an emergency — Christmas Day flooding couldn't be serviced until Tuesday, with a possible diagnostic fee (1 of 100 reviews)
Repeated pricing complaints: ~$750 for a garbage disposal swap and a $1300/$2000 quote for a fridge waterline a reviewer estimated at under $300 (2 of 100 reviews)

To be fair

Techs like Nick and Max praised for same-day work done right the first time and clear explanations (cited in 2 of 100 reviews)
Thorough toilet repairs — one tech checked the whole house to isolate the issue and cleaned up after (cited in 2 of 100 reviews)

What reviewers praise

“Max did a great job of diagnosing the problem and providing a great solution for the fix. I would recommend Max and 615 plumbers for my next plumbing issue.”

Mark Jones · ★★★★★ · Google · Dec 2025

The most critical take we found

“I decided to do some renovations in my kitchen and the plumber quoted a little over $1800 to put in a new sink and garbage disposal. The cost was extremely pricey but I could not wait a week for the most reasonable plumbers to come out. Now today a couple …”

Lydia P. · ★ · Yelp · Dec 2022

We read 100 of 1,140 reviews · newest from Dec 2025 · BBB A accredited

(615) 625-2386

Full report →Website ↗

Jack Ward & Sons Plumbing Company

Caveats apply24/7 per Google listing

4.4 (130 Google reviews)3.8 on Yelp (54) 18.4 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.4 with consistency just 0.39 — 75 of 100 5-star but 18 are 1-star; reviewers praise fast emergency response yet flag unresolved repeat visits and a $2600 unfixed job.

Rating mix — of the 15 reviews we analyzed130 total on Google

5★7

4★0

3★0

2★2

1★6

Why we're cautious

After 4 visits and roughly $2600 the leak was still unresolved, with clogs that reappeared days later (1 of 100 reviews)
Quoted then sent a repairman with no job briefing who had to hunt for parts, with the cost higher than anticipated (1 of 100 reviews)
Driver behavior complaint — flipped off a motorist after cutting them off (1 of 100 reviews)

To be fair

Fast emergency and weekend response — a Saturday water leak fixed Sunday morning, and a same-day appointment within 2 hours (cited in 2 of 100 reviews)
Steps in where other plumbers won't finish, including a city-coordinated emergency completed in under a week (cited in 2 of 100 reviews)

What reviewers praise

“The plumber was very nice. He found and fixed the problem quickly and efficiently.”

Jody Taylor · ★★★★★ · Google · Dec 2022

The most critical take we found

“They were hired to do a job that was bid 5 days at my company. Took a total of 16 days for them to complete fully. They had to dig out the old pipe and replace it in our rest room. However they took a ton of breaks, and would disappear for hours claiming …”

Rick Neighbors · ★ · Google · Dec 2021

We read 100 of 130 reviews · newest from Dec 2022

(615) 205-0691

Full report →Website ↗

Benjamin Franklin Plumbing of Nashville

Caveats apply24/7 per Google listing

4.9 (3,034 Google reviews)3.3 on Yelp (77) 17.1 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ over 3,034 reviews and BBB A+, but 14 of 100 analyzed reviews flag pricing — $427 for a small pipe, $300+ for a faucet swap.

Rating mix — of the 15 reviews we analyzed3,034 total on Google

5★7

4★0

3★1

2★2

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Charged $99 to remove a blanket from a tankless heater under guarantee — reviewer calls it a scam (1 of 100 reviews)
$300+ quoted for a simple bathroom faucet replacement that another plumber did for $100 (1 of 100 reviews)
Pricing complaints in 14 of 100 reviews plus a club-membership upsell; $427 to replace a short plastic pipe (2 of 100 reviews)

To be fair

Fast response cited in 25 of 100 reviews; techs showed within an hour for a busted water heater and a Sunday pressure-regulator job (cited in 2 of 100 reviews)
On-time, well-communicated visits (38 professional, 8 communication mentions); tech texted en route and arrived on schedule (cited in 2 of 100 reviews)
Same-day toilet/drain fixes within 24 hours of calling (cited in 1 of 100 reviews)

What reviewers praise

“Jessy and Jeremy are truly outstanding plumbers who exceeded every expectation. They arrived on time, were professional and friendly, and immediately made me feel confident in their expertise. They carefully explained the issue, diagnosed it thoroughly, and …”

Ben Watts · ★★★★★ · Google · Mar 2026

The most critical take we found

“Our tankless water heater under guarantee. I’m cover heater in my blanket. After my water comes out warm not hot. Technician come to my house, take off blanket and water start coming hot. They charge for it $99 It’s ridiculous. Be careful. Looks like scam. We …”

Gyuzel Fedorov (Gyuzel Fedorov) · ★ · Google · Jan 2026

We read 100 of 3,034 reviews · newest from Mar 2026 · BBB A+ accredited

(615) 590-3240

Full report →Website ↗

Hoffmann Brothers

Caveats apply24/7 per Google listing

4.8 (2,171 Google reviews)3.4 on Yelp (41) 15.8 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 across 2,171 reviews but consistency 0.41 — 79 of 100 5-star vs 18 1-star; reviewers praise multi-trade emergency work yet repeatedly flag pricing more than double competitors.

Rating mix — of the 15 reviews we analyzed2,171 total on Google

5★5

4★0

3★1

2★0

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Pricing flagged as more than double competitors, with a $95 service fee not rolled into the repair unlike most shops (1 of 100 reviews)
Charged $1280 to clean main-level HVAC ducts over 2.5 hours, which the reviewer found excessive (1 of 100 reviews)
Pricing complaints recur: quotes more than double other plumbers, a non-waived $95 service fee, and $1280 for 2.5 hours of duct cleaning (2 of 100 reviews)

To be fair

Strong emergency turnaround across trades — a 4th-of-July weekend HVAC call returned within 15 minutes and saved a costly fix (cited in 2 of 100 reviews)
Detailed, no-pressure options with photo documentation; one water-heater replaced same day within hours (cited in 2 of 100 reviews)

What reviewers praise

“What an absolute wonderful experience. I was sent a man named Jacob, and it couldn't have gone better! Skills mixed with kindness is what a homeowner appreciates. Jacob certainly had that and more. The automated system was suspicious, however, walking …”

Tonya Miller · ★★★★★ · Google · Mar 2026

The most critical take we found

“They leaned my HVAC ducts on the main level of my house for 2.5 hours then charged me $1280!”

William C. · ★ · Yelp · Dec 2021

We read 100 of 2,171 reviews · newest from Mar 2026 · BBB A+ accredited

(615) 515-3031

Full report →Website ↗

24/7 Emergency Plumber Nashville

Caveats apply24/7 per Google listingSmall track record

5.0 (17 Google reviews) 13.6 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

All 22 analyzed reviews are 5-star, heavy on 24-hour (10) and emergency (11) mentions including a 3 AM fix and a Gulch sewage backup handled quickly.

Rating mix — of the 14 reviews we analyzed17 total on Google

5★14

4★0

3★0

2★0

1★0

Why we're cautious

Several recent 5-star reviews follow an identical neighborhood-name template ('in [Nashville neighborhood], Nashville, TN'), a possible authenticity concern at only 17 total reviews (3 of 23 reviews)
Thin track record — only 17 Google reviews total, and several recent ones read as generic location-name templated text (2 of 23 reviews)

To be fair

Genuine after-hours response — one job resolved at 3 AM, professional and courteous (cited in 2 of 23 reviews)
Handles urgent backups and leaks fast, including a Gulch sewage backup and early leak detection that prevented further damage (cited in 2 of 23 reviews)

What reviewers praise

“Our drain cleaning service was thorough, leaving all pipes running smoothly.”

Hoor Rain · ★★★★★ · Google · Dec 2024

The most critical take we found

“Gold Star Plumbing Reviews - La Vergne, TNAngie's Listhttps://www.angi.com › TN › La VergneAngie's ListWe proudly serve both residential and commercial clients, offering everything from routine maintenance to 24/7 emergency plumbing services. No job is …”

Angi Aggregate · ★ · Angi

We read 23 of 17 reviews · newest from Dec 2024

(615) 768-8780

Full report →

We'd keep looking

The average rating hides complaint patterns we can't ignore

Hiller Plumbing, Heating, Cooling & Electrical

We'd call someone else first24/7 per Google listing

4.8 (9,710 Google reviews)2.9 on Yelp (100) 17.6 mi from downtown Pegram

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ over 9,710 reviews but only 54 of 100 analyzed are 5★; 7 expensive flags including repeat $4,000+ jobs called 'twice what it's worth.'

Rating mix — of the 15 reviews we analyzed9,710 total on Google

5★3

4★0

3★0

2★2

1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Two jobs each billed over $4,000 with reviewer alleging they charge 'twice what its worth' (7 expensive, 7 slow_response mentions) (1 of 100 reviews)
Faulty tech work caused water damage to two townhomes; reviewer reports being lied to and a months-long unusable floor (30 of 100 reviews are 1★) (1 of 100 reviews)
Pricing flagged in 7 reviews as overpriced — two separate $4,000+ jobs described as 'twice what its worth' (1 of 100 reviews)

To be fair

Late-night availability — a tech came out at 11:30 PM and swapped a toilet in under an hour (cited in 1 of 100 reviews)
Clean, courteous repipe work; one crew replaced all old iron pipes leaving no mess and checking back afterward (cited in 1 of 100 reviews)
Fast scheduling and prompt arrival cited in 17 of 100 reviews (cited in 2 of 100 reviews)

What reviewers praise

“Andrew and Thomas were great. They were prompt, professional, and fixed a challenging drain issue quickly, not long after we first called Hiller for help. We will definitely be using Hiller in the future!”

Jim Johns · ★★★★★ · Google · Mar 2026

The most critical take we found

“Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them …”

Rayna H. · ★ · Yelp · Dec 2010

We read 100 of 9,710 reviews · newest from Mar 2026 · BBB A+ accredited

(615) 358-9132

Full report →Website ↗

ARS / Rescue Rooter

We'd call someone else first24/7 per Google listing

4.5 (4,275 Google reviews)1.5 on Yelp (100) 15.3 mi from downtown Pegram

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Despite a 4.5★ headline, 55 of 100 analyzed reviews are 1★ (0.07 consistency); surprise estimate fees, no-shows, and $119 just-for-a-quote charges.

Rating mix — of the 15 reviews we analyzed4,275 total on Google

5★3

4★0

3★0

2★1

1★11

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Charged $119 just for an outrageous $710 quote on a bathroom-sink leak, with no charge disclosed up front (1 of 100 reviews)
Member quoted $419 for a flex-hose job another company did for $142; tech lacked the part and pushed a costly return visit (1 of 100 reviews)
Repeated no-shows and reschedules without notice after multiple confirmation texts (55 of 100 reviews are 1★) (2 of 100 reviews)

To be fair

Free, fast water-heater quotes for some: a blown tank got a no-charge quote and a tech within hours on a Sunday, with two office update calls (cited in 1 of 100 reviews)
Individual techs (Derek, William) praised for thorough, no-pressure assessments and clear options (cited in 2 of 100 reviews)

What reviewers praise

“I cannot say enough good things about the service we received from ARS. Our water tank basically blew out and we had water all over the garage. We called several places for a quote on a Sunday. Not only was their quote free of charge (even if we decided …”

Stacy Rihel · ★★★★★ · Google · Mar 2026

The most critical take we found

“I would not let ARS change a light bulb or flush a toilet in my home. They are terrible. Bought new Carrier unit 6 years ago, unit has never worked properly. At least 10 visits to fix unit over the YEARS, still not repaired. Called Corporate customer service …”

Daniel B. · ★ · Yelp · Dec 2025

We read 100 of 4,275 reviews · newest from Mar 2026 · BBB A+ accredited

(615) 654-1315

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Pegram we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,188 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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