Hiller Plumbing, Heating, Cooling & Electrical
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
4.8★ over 9,710 reviews but only 54 of 100 analyzed are 5★; 7 expensive flags including repeat $4,000+ jobs called 'twice what it's worth.'
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Late-night availability — a tech came out at 11:30 PM and swapped a toilet in under an hour
1 cited review
“It was getting late at night, and I really appreciated that Hiller was able to come out at 11:30 PM. He said 'That shouldn't take me more than an hour, actually.' It surprised the hell out of me.”
Clean, courteous repipe work; one crew replaced all old iron pipes leaving no mess and checking back afterward
1 cited review
“Gary and his crew did a wonderful job replacing all the old iron pipes in our house. I envisioned a black mess from the pipes, but they left no mess clean as before. Gary stayed afterwards to check on everything.”
Fast scheduling and prompt arrival cited in 17 of 100 reviews
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two jobs each billed over $4,000 with reviewer alleging they charge 'twice what its worth' (7 expensive, 7 slow_response mentions)
“My complaint is I had to call them twice for different jobs, they cost over 4 thousand each time. Very expensive, overpriced. They will charge you twice what its worth.”
Red flag
Faulty tech work caused water damage to two townhomes; reviewer reports being lied to and a months-long unusable floor (30 of 100 reviews are 1★)
Cited in 1 of the 100 reviews we analyzed.
Pricing flagged in 7 reviews as overpriced — two separate $4,000+ jobs described as 'twice what its worth'
“My complaint is I had to call them twice for different jobs, they cost over 4 thousand each time. Very expensive, overpriced. They will charge you twice what its worth.”
Workmanship and follow-up complaints: faulty work caused water damage to adjoining units, plus property damage from a poorly planned install
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera. Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were …”
“Only use if an absolute emergency and no one is available. Workers were professional but office staff was snippy. Also told there was a rebate advertised but per manager, we weren't entitled to it. Once unit was installed, they had to come back out twice to fix the issues.”
“One star - is generous. I am posting a follow-up to a review originally posted on 9/23/19. As a recap: Hiller installed a new HVAC system on August 26. Due to the lack of planning, my attic door/stairs had to be ripped out. This resulted in a crack in the door, broken trim, obvious nail holes, and many scratches. After over two weeks and several emails, I posted a review which finally got a response. The …”
Positive
“Andrew and Thomas were great. They were prompt, professional, and fixed a challenging drain issue quickly, not long after we first called Hiller for help. We will definitely be using Hiller in the future!”
“I am grateful to have hired Hiller. The reason I feel this way is due to the personnel that came out to assess and recommend the project to be done. I found the explanations realistic and the ease of communication and financing a def plus.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Hiller Plumbing, Heating, Cooling & Electrical?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Hiller Plumbing, Heating, Cooling & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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