ARS / Rescue Rooter
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
Despite a 4.5★ headline, 55 of 100 analyzed reviews are 1★ (0.07 consistency); surprise estimate fees, no-shows, and $119 just-for-a-quote charges.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Free, fast water-heater quotes for some: a blown tank got a no-charge quote and a tech within hours on a Sunday, with two office update calls
1 cited review
“Our water tank basically blew out and we had water all over the garage. Not only was their quote free of charge, they responded immediately. They had a technician out to our house within just a few hours. The office also called twice to give us updates.”
Individual techs (Derek, William) praised for thorough, no-pressure assessments and clear options
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $119 just for an outrageous $710 quote on a bathroom-sink leak, with no charge disclosed up front
“The guy came in, looked at it, and said he would write out a quote. He came back and said it would cost $710! Then I later received an email stating they wanted $119 for coming and providing a ridiculous quote. There was no mention of a charge to give an estimate.”
Red flag
Member quoted $419 for a flex-hose job another company did for $142; tech lacked the part and pushed a costly return visit
Cited in 1 of the 100 reviews we analyzed.
Red flag
Repeated no-shows and reschedules without notice after multiple confirmation texts (55 of 100 reviews are 1★)
“At 12:46pm 12/29, they texted my appointment had been changed to Friday 01/02/2026 - done without contacting me to see if that day was open. They didn't show, didn't call to let me know they weren't coming, and rescheduled without the courtesy of asking.”
Cited in 2 of the 100 reviews we analyzed.
Surprise estimate fees — billed $119 just to provide a quote with no prior mention of a charge
“The guy came in, looked at it, and said he would write out a quote. He came back and said it would cost $710! Then I later received an email stating they wanted $119 for coming and providing a ridiculous quote. There was no mention of a charge to give an estimate.”
Cited in 2 of the 100 reviews we analyzed.
Chronic no-shows and reschedules without notice (15 slow_response mentions); appointment moved days out without contacting the customer
“At 12:46pm 12/29, they texted my appointment had been changed to Friday 01/02/2026 - done without contacting me to see if that day was open. They didn't show, didn't call to let me know they weren't coming, and rescheduled without the courtesy of asking.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I would not let ARS change a light bulb or flush a toilet in my home. They are terrible. Bought new Carrier unit 6 years ago, unit has never worked properly. At least 10 visits to fix unit over the YEARS, still not repaired. Called Corporate customer service and received the same lip service. Referred by Home Depot, who could care less about their service. Review the following News report at. …”
“A very nice gentleman came to my house and scheduled an appointment. They couldn't make it but didn't call. Why didn't they call? A two minute conversation letting me know they would not be showing up would have been nice. I cancelled my plans for the afternoon because they were coming. They could have set up an aotomatic phone call or sent a text. It's just plain rude.”
“Skip ARS and go to Lee Company. I paid $142 for a service with Lee Company that ARS tried to charge $419 for as a member. Here's the story. I had a gas leak in my house coming from behind my stove. ARS came out on a Saturday and told me that I needed a new flex hose. As a member I had to pay $85 for them to come out and tell me that. The technician named Ryan told me that he didn't have a flex rod on his truck so …”
Positive
“I cannot say enough good things about the service we received from ARS. Our water tank basically blew out and we had water all over the garage. We called several places for a quote on a Sunday. Not only was their quote free of charge (even if we decided not to go with them), they responded immediately. They had a technician, who was authorized to give full quotes on extra large tanks, out to our house within …”
“Our HVAC technician Derek was fantastic. He was very knowledgeable, thorough, and clearly takes pride in his work. He went the extra mile to make sure everything was checked and explained things in a way we could understand. On top of that, he was kind and pleasant to deal with during what is usually a stressful situation. Truly appreciate the great service from Derek!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire ARS / Rescue Rooter?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own ARS / Rescue Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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