Hoffmann Brothers
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
4.8 across 2,171 reviews but consistency 0.41 — 79 of 100 5-star vs 18 1-star; reviewers praise multi-trade emergency work yet repeatedly flag pricing more than double competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong emergency turnaround across trades — a 4th-of-July weekend HVAC call returned within 15 minutes and saved a costly fix
1 cited review
“We had an HVAC emergency today (Saturday evening - 4th of July weekend) and no one anywhere would come help us until Monday. Someone called back within 15 minutes and after a short explanation of the situation, the guy told us he could save us a lot of money and trouble.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Detailed, no-pressure options with photo documentation; one water-heater replaced same day within hours
2 cited reviews
“I liked how they gave me different options to choose from... just repair the worst items, mid level and full restoration. They never pushed a higher option on me. They simply laid the plans out.”
“He replaced our 16-year-old gas water heater by inspecting, recommending the replacement, and having the new heater here at my house and installed within four or five hours.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing flagged as more than double competitors, with a $95 service fee not rolled into the repair unlike most shops
“My review is based solely on pricing as Hoffman was more than double what other plumbers quoted me. I was given a thorough estimate that explained each option to repair my water heater. They had a 95 dollar service fee which most other places roll that into the repair if they do the work, with Hoffman that is not the case.”
Red flag
Charged $1280 to clean main-level HVAC ducts over 2.5 hours, which the reviewer found excessive
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints recur: quotes more than double other plumbers, a non-waived $95 service fee, and $1280 for 2.5 hours of duct cleaning
“My review is based solely on pricing as Hoffman was more than double what other plumbers quoted me. I was given a thorough estimate that explained each option to repair my water heater. They had a 95 dollar service fee which most other places roll that into the repair if they do the work, with Hoffman that is not the case.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They leaned my HVAC ducts on the main level of my house for 2.5 hours then charged me $1280!”
“This company is beyond disappointing. My husband and I have been trying to call and get an issue resolved with a manager and no one will call back. They sadly do not care about their customers.”
“SHADY business. Charged $95 for NO services rendered. Refuses to give full, Transparent breakdown of costs regarding new toilets with installation. Said they can't tell you the specifics of pricing for the different brands of toilets, even though the jump between brands is HUNDREDS of dollars. They know how much each toilet costs - that's how you run a business and keep up with inventory, etc. Completely UNETHICAL …”
Positive
“What an absolute wonderful experience. I was sent a man named Jacob, and it couldn't have gone better! Skills mixed with kindness is what a homeowner appreciates. Jacob certainly had that and more. The automated system was suspicious, however, walking through the process and allowing them to come to your home is effortless. Once they arrive, the job is accessed and a cost is given. You have the option of …”
“Chance was probably the best technician I've ever had. He was prompt, polite, efficient, well spoken, and made us feel very comfortable with the entire process. There was literally no friction and I am extremely happy with the results. He replaced our 16-year-old gas water heater by inspecting, Recommending the replacement, and having the new heater here at my house and install installed within four or five …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Hoffmann Brothers?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Hoffmann Brothers?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Nashville · Hendersonville · Pegram