Busy Bee Plumbing, Heating, & Air Conditioning
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
A+ BBB-accredited with 90 of 100 5-star, but 7 of those analyzed are 1-star Yelp reviews alleging overcharging ($581 thermostat) and missed warranty/emergency fixes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day and Saturday-night water heater installs handled quickly, with helpful office staff
1 cited review
“Richard came out to my house on a Saturday night and was able to tell right away what was going on with my water heater. He got the new water heater installed very quickly and was very knowledgeable of what he does.”
Steps in after other companies stall, fixing a hot-water leak another plumber left for days
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing-gouging pattern: thermostat billed at $581 vs $67-100 retail, manager defended it as overhead
“Tech said the thermostat needed to be changed. We asked how much and tech said $581. I looked up how much the new replacement thermostat cost and I could get it for $67 to $100 depending on where it was purchased.”
Red flag
Same-day appointment no-show — caller notified at 5:50pm a 10am-6pm slot wouldn't be met
Cited in 1 of the 100 reviews we analyzed.
Red flag
Disputed gas-leak inspection: charged $450, said no leak, but a second company found and fixed the leak
“They came out and "checked" and said we had no leak, turned our gas back on, and charged us $450. I hired another company to come check the gas and they found the leak exactly where the first company said it was.”
Multiple Yelp reviewers allege overpricing, including $581 for a thermostat that retails $67-100 and a $397 estimate for a 2-foot drain clog
“Tech said the thermostat needed to be changed. We asked how much and tech said $581. I looked up how much the new replacement thermostat cost and I could get it for $67 to $100 depending on where it was purchased.”
Cited in 2 of the 100 reviews we analyzed.
Warranty and post-sale follow-through complaints: a buyer waited 2+ weeks for a still-under-warranty unit fix
“DO NOT USE!! They were there in a heartbeat to make the sale of two units. However, when not cooling but still under warranty - they have taken over two weeks and still not fixed it.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Heat was out. It was cold. Called Busy Bee and they came out later that day. Tech said the thermostat needed to be changed. We asked how much and tech said $581. It was late and not enough time to call anyone else so we said go ahead. I looked up how much the new replacement thermostat cost and I could get it for $67 to $100 depending on where it was purchased. We called Busy Bee and waited 9 days for a call back …”
“We had a kitchen drain clog and contacted Busy Bee to clear the drain. After many hours, drain was not completely clear. Offered to pay half as the work was not completed in a satisfactory manner. Offer was refused by the manager stating that we pay for the attempt regardless of outcome. Expressed desire to discuss it with the owner, William Matheny. Over the course of a 27 minute conversation that devolved into …”
“Toilet valve would not shut off. Had to turn off main water supply. Called Busy Bee. They said, "We'll have someone there between 10 and 6 today." 5:50p.m. Phone rings. "Uh, we ran out of time with our other emergencies. You we're a 'try to fit you in' and we're not going to make it today." "You're just realizing this at 10 minutes until six? You could not have called a couple hours earlier and mentioned you …”
Positive
“Thank you Busy Bee and thank you Jonathan Burton!! I had a stream of hot water leaking in one of my bathtubs. I had originally called another plumbing company (BIG MISTAKE) They came out, assessed the problem and told me they needed to order the parts in order to fix the problem and would be back in a few days. I waited and waited and got nothing but silence. I finally called them back and they claimed they were …”
“Great job by Dakota. Very knowledgeable and professional. Highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2024.
Across platforms
Google rating 4.9 but the analyzed sample's 1-star reviews are all Yelp, alleging price-gouging and gas-leak misdiagnosis that contradict the Google A+/5-star picture.
Should you hire Busy Bee Plumbing, Heating, & Air Conditioning?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Busy Bee Plumbing, Heating, & Air Conditioning?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Nashville · Pegram · Hendersonville · Fairview