FastPlumber near me

The 15 24/7 plumbers serving Chagrin Falls

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,059 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown Chagrin FallsHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,059 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Chagrin Falls →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Jackson Comfort Services

Top pick24/7 per Google listing
4.9 (7,407 Google reviews) 11.8 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Honest diagnosticians who refuse unnecessary upsells and show up fast—one reviewer was at their home before 8:30am on a Monday morning after a Sunday emergency call.

Rating mix — of the 5 reviews we analyzed7,407 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 7,407 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness to emergencies: One reviewer's water heater failed Sunday morning and technician arrived before 8:30am Monday; another reviewer praised on-time arrival with complete process explanation. (cited in 2 of 5 reviews)
  • Refuses unnecessary upsells and prioritizes customer savings: Diagnosed furnace needing only a capacitor replacement instead of the $3,000 in parts another company quoted; explicitly mentioned technician was 'happy' to save the customer money rather than push new equipment. (cited in 1 of 5 reviews)
  • Meticulous property protection and cleanup: Multiple reviewers noted technicians used drop cloths, protected carpeting, and cleaned up thoroughly after installations. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“John Untisz was great! He was friendly, professional, and very knowledgeable. He quickly identified the problem with my HVAC system and took the time to explain it in a way that was easy to understand. I really appreciated his help and expertise. It's clear …”
Ruffkins · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 7,407 reviews · newest from Jun 2026

(330) 946-6562
Full report →Website ↗
2

1-Tom-Plumber

Top pick24/7 per Google listing
5.0 (1,053 Google reviews)4.5 on Yelp (8) 15.6 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 Google stars across 1,053 reviews with BBB A+ accreditation; 98/100 analyzed reviews are 5-star with workmanship theme=28 — standout for middle-of-the-night emergency dispatch and toilet/drain diagnosis depth, but pricing drew 1 complaint ($360 for a wax ring).

Rating mix — of the 15 reviews we analyzed1,053 total on Google
5★13
4★0
3★0
2★0
1★2

What reviewers keep saying

  • Emergency night dispatch confirmed: technician arrived same night for sewage-flooding basement day before a move-in, repaired one toilet that night and scheduled the second (cited in 2 of 100 reviews)
  • workmanship theme=28 across 100 reviews; techs run camera and auger after clearing, vs competitors who close the ticket without verifying — noted explicitly in multiple quotes (cited in 2 of 100 reviews)
  • Sewer jetting priced within budget for holiday-week emergency with roots in clay pipes; technician spent extra time when jetting required longer than planned (cited in 1 of 100 reviews)

What reviewers complain about

  • 1 reviewer quoted $360 to replace a $5 wax ring — a 20-minute DIY job; pricing transparency on simple repairs is a concern (1 of 100 reviews)
What reviewers praise
“Jay with 1-tom completed a job working on my kitchen sink and did remarkable and professional work. He showed up on time, I received fantastic communication throughout the whole booking and invoicing process. Now my family can sleep well at night knowing our …”
Nathan Lynn · ★★★★★ · Google · Feb 2026
The most critical take we found
“Before the man start it, he won $360 which is ridiculous. I did it myself. I bought a five dollar wax ring. Removed the toilet put it back on. It took 20 minutes. I do not recommend this plumbing company at all. They're only out to scalp you for money.”
Raquel Schroeder S. · ★ · Yelp · Jul 2025

We read 100 of 1,053 reviews · newest from Feb 2026 · BBB A+ accredited

(440) 462-7188
Full report →Website ↗
3

Free Flow Plumbing

Top pick24/7 per Google listing
4.9 (295 Google reviews)4.3 on Yelp (20) 6.4 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ on 295 reviews with BBB A+ accreditation; fast_response in 21 of 100 reviews including documented late-night outdoor repair in freezing temps and weekend kitchen sink fix — two Yelp 1-star reviews cite property damage and overcharging.

Rating mix — of the 15 reviews we analyzed295 total on Google
5★12
4★1
3★0
2★0
1★2

Why we're cautious

  • Property damage dispute: reviewer documents cracked stairs during water heater removal and mud/water trail left uncleaned; Free Flow disputed liability and refused to cover stair replacement (1 of 100 reviews)
  • Two Yelp 1-star reviews allege property damage (stair flooring cracked during water heater transport, company refused to cover full replacement cost) and verbal overquoting vs actual price (2 of 100 reviews)

To be fair

  • Late-night emergency response documented: responded to after-hours call and completed indoor and outdoor work in freezing temperatures within one hour; weekend kitchen sink resolved by Saturday night (cited in 2 of 100 reviews)
  • fast_response theme in 21 of 100 reviews; fair_pricing in 5; same-day service mentioned 6 times; water heater replaced and all necessary hardware upgraded in prompt visit (cited in 2 of 100 reviews)
  • Small-business character noted by multiple reviewers: owner John removes shoes without being asked, jokes with kids, pulled reviewer out of ditch as a Good Samaritan refusing payment (cited in 2 of 100 reviews)
What reviewers praise
“Free Flow Plumbing is the only plumber that we’re going to use while living in the Cleveland area. They are professional and friendly. Small details like taking off shoes without my needing to ask, being as clean as possible (toilets can only be so clean, …”
Pearline Cartwright · ★★★★★ · Google · Feb 2026
The most critical take we found
“Free Flow Plumbing replaced my hot water heater earlier this year. In transporting the new/old hot water heater to and from the basement, they dragged the dolly with no cushion up/down the stairs, cracking nearly every stair - most in 2 places. They also left …”
A J. · ★ · Yelp · Dec 2019

We read 100 of 295 reviews · newest from Feb 2026 · BBB A+ accredited

(216) 644-5670
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
4

W.F. Hann and Sons

Caveats apply24/7 per Google listing
4.9 (2,488 Google reviews) 6.8 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Emergency responder who picks up late-night weekend calls and explains complex work clearly, but pricing data is unavailable—verify costs before committing.

Rating mix — of the 5 reviews we analyzed2,488 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 2,488 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional after-hours responsiveness: called back on late evening weekend and responded same-day to emergency calls (cited in 2 of 5 reviews)
  • Thorough diagnostics and complex problem-solving: multiple reviewers praise assessment of intricate plumbing and HVAC systems (cited in 2 of 5 reviews)
  • Clear communication with options: technicians explain systems in understandable terms and present multiple solutions with recommendations (cited in 2 of 5 reviews)

What reviewers complain about

  • Pricing fairness score of 0 from analyzed reviews—no pricing information mentioned in any review, making cost comparison impossible
What reviewers praise
“I usually don't do reviews, but I really wanted to share how great of an experience I had. The best customer service, professionalism, and kindness from a company I have seen in a long time. My furnace went out on a Sunday in February. My furnace was over …”
Shannon · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 2,488 reviews · newest from Mar 2026

(216) 626-6836
Full report →Website ↗
5

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.9 (2,297 Google reviews)3.0 on Yelp (32) 6.5 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars, 2,297 Google reviews, BBB A+ accredited; 83 of 100 analyzed are 5-star with workmanship cited 18 times — but 4 reviews cite expensive pricing and 1-star complaints allege $1,500 toilet installs and $250 charges for zero-work gas checks.

Rating mix — of the 15 reviews we analyzed2,297 total on Google
5★7
4★1
3★0
2★0
1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Toilet installation charged at $1,500 for a job customer assessed as 'easy' and assisted with — customer called it fraud; tech Bill did not adjust price. (1 of 100 reviews)
  • Gas pipe pressure check: 30 minutes of work, no seal found, $250 charged — open gas pipe end left unsealed in basement ceiling discovered 8 months later during unrelated maintenance. (1 of 100 reviews)
  • expensive theme in 4 of 100 reviews; one reviewer paid $1,500 for a simple toilet installation estimated at $500 maximum; another charged $250 for 30 minutes of zero-diagnostic gas pipe work. (2 of 100 reviews)

To be fair

  • Workmanship theme in 18 of 100 reviews; Owen specifically praised for diagnosing frozen sewer line that the regular plumber could not fix, with cleanup and follow-up explanation included. (cited in 3 of 100 reviews)
  • Sunday/holiday emergency response confirmed: water tank replaced on a Sunday in a couple of hours; sewer blockage cleared day after Christmas when customer needed immediate help. (cited in 2 of 100 reviews)
  • fast_response theme in 14 of 100 reviews; same-day-plumber slug in 7 reviews including sewer backup on a Sunday and sewer auger on Christmas Eve. (cited in 2 of 100 reviews)
What reviewers praise
“Matt Z! From Roto Rooter showed up and showed out! We appreciate you coming out and taking care of us on a Sunday! He's skilled to come in a change out my water take in a couple hours! Appreciate you Matt Z... 🙏🏼🙏🏼🙏🏼”
Ty Flesh · ★★★★★ · Google · Mar 2026
The most critical take we found
“Very disappointed. Two men came out I had to ask for masks. Luckily I had laid Blankets for them to walk on. Their price kept going up as they found more things they needed to do to fix what I wanted. Problem is worse since they fiddled with the plumbing. I …”
Paul P. · ★ · Yelp · Dec 2021

We read 100 of 2,297 reviews · newest from Mar 2026 · BBB A+ accredited

(440) 247-2084
Full report →Website ↗
6

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.9 (1,578 Google reviews)2.7 on Yelp (7) 19.9 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Roto-Rooter Parma (4.9★, 1,578 reviews, BBB A+) — 70 of 79 sampled reviews are 5-star with themeCounts.professional=37, but 3 separate reviewers flag surprise fees and a $1,000 repair that failed within a week with next-day-only callbacks.

Rating mix — of the 15 reviews we analyzed1,578 total on Google
5★9
4★0
3★0
2★0
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 1-star review: $467 charged for a simple bathroom vanity clog that took minutes; reviewer alleges misleading 'prize drawing' framing was used to justify the fee — work not guaranteed for renters. (1 of 79 reviews)
  • 1-star review: $1,000 repair failed within 1 week; when the issue recurred, next available callback was the following day — not acceptable for an emergency plumber. (1 of 79 reviews)
  • 1-star review: $1,390 wall cut for a toilet repair that didn't resolve the issue; follow-up quote was $15,000 for excavation with no construction remediation offered. (1 of 79 reviews)

To be fair

  • After-hours dispatch confirmed — answered a human phone call after hours for a main drain clog, and arrived in a timely manner; price beat competitors by hundreds of dollars per 1 reviewer. (cited in 1 of 79 reviews)
  • Technicians explain scope clearly before and during work — Doug, Trayvon, and Bill each cited individually for detailed explanations and clean workspaces; professional flagged in 37 of 79 reviews. (cited in 3 of 79 reviews)
  • Combination specialized camera+snake team deployed for complex blockages — backflow preventer complication resolved with specialty equipment on same visit. (cited in 1 of 79 reviews)
What reviewers praise
“I absolutely loved the plumber who came out and snaked our tub. I cant remember his name but, He was so kind and generous. When your going through a stressful life situation its always nice, Just to have someone to talk it out with. Not only did he fix my tub …”
C Beeowens · ★★★★★ · Google · Mar 2026
The most critical take we found
“Had them out last week to fix issue paid 1000 and not a week later it's doing same thing now they don't have anyone until tomorrow”
Ahmad Ahmad · ★ · Google · Dec 2025

We read 79 of 1,578 reviews · newest from Mar 2026 · BBB A+ accredited

(440) 869-3628
Full report →Website ↗
7

The Plumbing Source

Caveats apply24/7 per Google listing
4.9 (1,176 Google reviews)4.0 on Yelp (24) 8.0 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 1,176 reviews with 90% positive sentiment; fast_response cited in 23 of 100 reviews and weekend/emergency availability confirmed in 4; workmanship praised in 15.

Rating mix — of the 15 reviews we analyzed1,176 total on Google
5★9
4★0
3★0
2★2
1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Phone staff rudeness documented in 1 negative Yelp review — receptionist described as 'so incredibly rude' during an after-hours call for an elderly parent's plumbing issue. (1 of 100 reviews)
  • Pricing rated expensive in 4 of 100 reviews; one reviewer describes options given but notes they are pricier than alternatives. (2 of 100 reviews)

To be fair

  • Same-day and weekend arrival confirmed in 4 of 100 reviews (themeCounts.weekend_or_emergency=4); Sunday and emergency callouts handled promptly. (cited in 2 of 100 reviews)
  • Fair pricing cited in 4 of 100 reviews alongside clean workmanship; technicians clean up before leaving and don't oversell repairs. (cited in 3 of 100 reviews)
  • Repeat-customer loyalty strong: one reviewer has used them for 7.5 years and another for multiple issues at home and business, citing prompt emergency response. (cited in 2 of 100 reviews)
What reviewers praise
“They came promptly on a Sunday, and had my issue fixed, professionally and neatly. Majic and Jack were very personable and knowledgeable. I wouldn't hesitate to use them again and highly recommend The Plumbing Source.”
Amy Andresh · ★★★★★ · Google · Mar 2026
The most critical take we found
“The women answering the phone on October 27 in the evening was so incredibly rude and annoyed by taking the simplest information, that I can only imagine how your service is. Even after I shared that I was visiting from out of town and the plumbing issue it …”
Sarah T. · ★ · Yelp · Oct 2020

We read 100 of 1,176 reviews · newest from Mar 2026

(216) 365-0600
Full report →Website ↗
8

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.8 (1,040 Google reviews)2.8 on Yelp (78) 10.5 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars on 1,040 Google reviews; BBB A+ accredited; but 25 of 100 analyzed are 1-star — pricing complaints dominate (40 plumber-cost mentions, 3 surprise_fees) with charges up to $9,000 for sewer work and $500 drain snakes.

Rating mix — of the 15 reviews we analyzed1,040 total on Google
5★4
4★1
3★0
2★0
1★10

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Surprise billing escalation: quoted $12k-18k for mitigation, billed near $18k to insurance, then reduced to $13k only after adjuster flagged it as excessive — attempted to bill while customer was on vacation (1 of 100 reviews)
  • Charged $500 for a diagnosis, performed snake for the wrong problem, and still billed full amount when actual issue was a simple clogged drain — customer review cites feeling scammed (1 of 100 reviews)
  • Pricing flagged in 6 of 100 reviews — $480-$850 to snake a drain, $500 charged for wrong diagnosis, $9,000 sewer job where customer says full scope wasn't delivered (3 of 100 reviews)

To be fair

  • Fast response in 17 of 100 reviews — same-day confirmed including burst pipe repair and water heater fix on a Sunday (cited in 2 of 100 reviews)
  • Technician Matt cited by name across multiple reviews for thorough, knowledgeable work — frozen burst pipe fixed promptly, toilet installed despite obstacles (cited in 2 of 100 reviews)
What reviewers praise
“Allen did a wonderful job fixing my hot water tank. He was knowledgeable and patient with all the questions we had. He skillfully fixed the issue for a decent price! Thank you!”
Shine Bright · ★★★★★ · Google · Mar 2026
The most critical take we found
“BEWARE!!!! BEWARE!!!! BEWARE!!!!! This was the WORST EXPERIENCE EVER!!! I was told i had cracked pipes, and that my basement needed to be dug up. This would only cost me $8500! My neighbor referred me to a plumber who inspected my drains and …”
Virgil W. · ★ · Yelp · Dec 2021

We read 100 of 1,040 reviews · newest from Mar 2026 · BBB A+ accredited

(216) 692-4000
Full report →Website ↗
9

AAA Advanced Plumbing & Drain

Caveats apply24/7 per Google listing
4.5 (349 Google reviews)2.6 on Yelp (10) 14.7 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.5 stars on 349 Google reviews; 89 of 100 analyzed are 5-star with themeCounts.professional=55 — fast response in 11 reviews, but dispatcher rudeness and a tech conduct complaint flagged in 2 Yelp 1-star reviews.

Rating mix — of the 15 reviews we analyzed349 total on Google
5★9
4★1
3★0
2★0
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 1-star review links to tech arrest record with public records URL — company contracted via home warranty (American Home Shield). Only 1 complaint but specific and verifiable. (1 of 100 reviews)
  • Dispatcher rudeness documented in 1 Yelp review — policy to reschedule if call not answered immediately enforced aggressively while tenant waited hours (1 of 100 reviews)

To be fair

  • Fast response cited in 11 of 100 reviews; same-day service confirmed in 8 reviews — Jeremy resolved a drain backup in under an hour the next day (cited in 2 of 100 reviews)
  • Office staff communication praised — Jay on phones described as empathetic and thorough; techs explain every step (cited in 2 of 100 reviews)
What reviewers praise
“AAA Advanced plumbing was amazing to work with. They were quick, priced fair, and extremely communicative. Evan, Dan, and their crew were very knowledgeable and professional. Would absolutely hire them again!”
Megan Johansen · ★★★★★ · Google · Mar 2026
The most critical take we found
“Firstly no only was this guy completely inappropriate, he broke the shower drain causing a leak down into the living room ceiling all over new furniture and flooring along with the freshly painted ceiling. Contracted through American home shield- …”
Chris H. · ★ · Yelp · Nov 2023

We read 100 of 349 reviews · newest from Mar 2026

(440) 389-3889
Full report →Website ↗
10

My Guys Plumbing, Heating & Air Inc

Caveats apply24/7 per Google listing
4.6 (322 Google reviews) 9.5 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Lightning-fast emergency response (under an hour at 9pm) with strong workmanship, but a critical safety lapse on furnace installation raises serious concerns about quality control.

Rating mix — of the 5 reviews we analyzed322 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 322 reviews so far. Treat this as a first read.

Why we're cautious

  • Critical safety failure: furnace fasteners not properly tightened after December installation, creating a gas leak hazard that could have been 'fatal for my family.' Issue only discovered weeks later when a different plumber performed a bubble test. (1 of 5 reviews)
  • Pricing_fairness dimension scored 0/100 with no supporting evidence in these 5 reviews—gap between low dimension score and 4.6/5 Google rating suggests potential billing complaints in broader review set not captured here
  • Post-installation cleanup issues: one reviewer reported overlooking 'mess they left in my basement and yard after installing the furnace' (1 of 5 reviews)

To be fair

  • Exceptional emergency responsiveness: 2 reviews specifically mention rapid after-hours arrival (within 1 hour at 9pm during a storm, same-day service) (cited in 2 of 5 reviews)
  • 3 of 5 reviews praise professionalism, cleanliness, and thoroughness in installations and diagnostics (cited in 3 of 5 reviews)
  • Staff go above and beyond on customer communication: one tech explained allergy filtration systems in detail room-by-room; another worked collaboratively with another company's technician to solve a complex problem (cited in 2 of 5 reviews)
What reviewers praise
“We recently had an issue with our water heater where the gas flow seemed to be surging. I called the installer, Klooz Plumbing, who diagnosed the issue after changing out several parts to the flue. Klooz called the installer of the flue vent system, My Guys …”
William Pierson · ★★★★★ · Google · Feb 2026
The most critical take we found
“My Guys installed a new furnace in my home in December. It's been working well (hence, the two-star rating). However, I had a plumbing repair on my water tank done by a different company yesterday, and came home from work today to the scent of gas. Naturally, …”
tpdoll · ★★ · Google · Feb 2026

We read 5 of 322 reviews · newest from Feb 2026

(440) 232-8086
Full report →Website ↗
11

1-800-Plumber +Air

Caveats apply24/7 per Google listing
4.8 (224 Google reviews)4.4 on Yelp (9) 13.3 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

1-800-Plumber +Air Cleveland: 81 of 95 analyzed reviews are 5-star but 6 are 1-star; fast_response in 17, communication in 12; pricing complaints in 2 reviews and 1 confirmed promise-not-kept on a $50 coupon.

Rating mix — of the 15 reviews we analyzed224 total on Google
5★9
4★0
3★1
2★1
1★4

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Pipe leak recurred after repair — customer had to call back; original tech did not double-check work before leaving (1 of 95 reviews)
  • Upsell pressure documented: plumber appeared scripted, seemed annoyed when customer declined upgrades; toilet set crooked after $500+ install per 2-star review (1 of 95 reviews)
  • Promise not kept: plumber committed to a $50-off coupon verbally but failed to deliver; management took 2+ weeks to respond to complaint after follow-up (1 of 95 reviews)

To be fair

  • fast_response theme in 17 of 95 reviews — water heater leak inspected and replaced same day within 3 hours; late-night email resolved by next morning (cited in 2 of 95 reviews)
  • Office scheduling and follow-up praised in multiple reviews — Allie noted for follow-through throughout the process; staff kept customer informed on technician ETA (cited in 2 of 95 reviews)
What reviewers praise
“I had victor and he was amazing! Took his time , educated me on the situation and thoroughly advised next steps. He recommended camera inspection but i appreciate his patience and customer service! Excellent! I will be moving forward with service.”
Joia Warren · ★★★★★ · Google · Jan 2026
The most critical take we found
“The service was OK, but the repairman, Victor Moss, promised to give me a "$50 Off" coupon. When he forgot to supply it, I reminded him on a follow-up call, because there was a leak in the pipes he replaced under the sink. He said he had to check with his …”
Jim · ★ · Google · Jan 2026

We read 95 of 224 reviews · newest from Jan 2026

(440) 202-9932
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
12

Wilson Plumbing, Heating, Cooling and Electric

We'd call someone else first24/7 per Google listing
4.8 (4,370 Google reviews)3.1 on Yelp (28) 16.4 mi from downtown Chagrin Falls

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Polarized: 50 of 69 analyzed are 5-star but 14 are 1-star (consistency just 0.35), with repeated complaints of overpricing, slow/no-show scheduling, and an emergency-tier upsell.

Rating mix — of the 15 reviews we analyzed4,370 total on Google
5★8
4★1
3★0
2★0
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • An emergency caller reports being denied night service unless on a 'preferred customer' list, with poor phone handling (1 of 69 reviews)
  • Overpricing flagged repeatedly, with one 1-star calling it price gouging vs. competitors (1 of 69 reviews)
  • Unprofessional conduct cited: a no-appointment early-morning visit with prolonged door-knocking, and a named rude staff member (2 of 69 reviews)

To be fair

  • Strong HVAC/plumbing installs when work goes well: furnace, vent, and PRV jobs praised as thorough and clean (workmanship theme in 10 reviews) (cited in 3 of 69 reviews)
  • Some techs cited for fair, no-oversell pricing, including a PRV replacement done at a fair price (cited in 1 of 69 reviews)
What reviewers praise
“I signed up for a preventative maintenance check and just had my first preventative appt. It was great. Definitely puts my mind at ease to know what's coming and how my systems are doing. Great work by Jacob Sidoti to walk me through it.”
Justin McLoughlin · ★★★★★ · Google · Feb 2026
The most critical take we found
“I was very discouraged with this company and the company out of Akron that bought them!!! I came home the furnace was not working, of course it was 5pm,called was on hold for 20 minutes.Then pushed over to the answering service who took the information down …”
Rich T. · ★ · Yelp · Dec 2022

We read 69 of 4,370 reviews · newest from Feb 2026

(234) 255-3315
Full report →Website ↗
13

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.4 (72 Google reviews)5.0 on Yelp (1) 16.9 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.4 stars from 72 reviews; BBB A+ accredited; only 1 review analyzed — A.J. Karder resolved Sunday evening drain/disposer backup within a few hours; reviewer noted price was 'a little high' but knowingly accepted it.

Rating mix — of the 1 review we analyzed72 total on Google
5★1
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 1 of 72 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Sunday evening emergency response: A.J. Karder arrived within a few hours of an evening call to clear a drain backup affecting sink, dishwasher, and disposer. (cited in 1 of 1 reviews)

What reviewers complain about

  • Pricing acknowledged as 'a little high' by the sole reviewed customer — they accepted it as a known cost of weekend emergency service. (1 of 1 reviews)
What reviewers praise
“We called Sunday evening because we had a drain backed up and pretty much could not use the sink, dishwasher, disposer. A.J. Karder was there within a few hours. Was very congenial and did not interrupt very much what we doing. He was very neat. The price …”
John A. · ★★★★★ · Yelp · Jul 2020
The most critical take we found

No critical reviews among the 1 we analyzed — there is nothing negative to quote yet.

We read 1 of 72 reviews · newest from Jul 2020 · BBB A+ accredited

(330) 928-3416
Full report →Website ↗
14

Mr. Rooter Plumbing of Cleveland

We'd call someone else first24/7 per Google listing
4.8 (4,338 Google reviews)2.3 on Yelp (64) 12.4 mi from downtown Chagrin Falls

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 4,338 reviews but 30% 1-star in 100 sampled; BBB A+ yet multiple reviews allege hidden fees, upsell pressure, and one technician reportedly used a customer's phone to post a fake Google review.

Rating mix — of the 15 reviews we analyzed4,338 total on Google
5★4
4★0
3★1
2★1
1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Technician reportedly used customer's phone without permission to post a fake Google review during a service call (Yelp, August 2025) (1 of 100 reviews)
  • Pattern of upselling unnecessary sewer replacements based on inflated diagnoses — at least 2 detailed accounts of misdiagnosis costing $15k–$40k (2 of 100 reviews)
  • Hidden fees reported: $250 drywall cut billed without prior disclosure; hydro-jetting warranty voided without cause (1 of 100 reviews)

To be fair

  • Saturday and same-day appointments available; sends technician photo and ETA notification via email before arrival (cited in 2 of 100 reviews)
  • Technicians who explain code upgrades and bring work up to standard — added shut-off valve, thoroughly checked for leaks (cited in 1 of 100 reviews)
What reviewers praise
“Matt Omilion did an incredible job replacing our water heater. Despite their estimate service being down for over an hour, he stayed late and ensured the job was done properly. He was very knowledgeable and happy to answer any questions that I had. He brought …”
Austin Cassill · ★★★★★ · Google · Feb 2026
The most critical take we found
“I called Mr. Rooter on 12/28/25 and advised them that I needed a technician to come out same day. I had to shut the water off to my house to change a Moen shower faucet cartridge. The cartridge was stuck and would not come out. Mr. Rooter showed up around …”
Timothy Jones · ★ · Google · Dec 2025

We read 100 of 4,338 reviews · newest from Mar 2026 · BBB A+ accredited

(216) 772-0010
Full report →Website ↗
15

Wilson Plumbing, Heating, and Electric

We'd call someone else first24/7 per Google listing
4.9 (565 Google reviews)3.2 on Yelp (37) 5.3 mi from downtown Chagrin Falls

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9★ across 565 reviews but 19 of 100 sampled are 1-star, with recurring complaints about upselling unnecessary services and quotes 2-3x market rate for basic repairs.

Rating mix — of the 15 reviews we analyzed565 total on Google
5★7
4★1
3★0
2★0
1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Upsell pattern on membership 'free' services: technicians recommending unnecessary products (water softeners, new tanks) during included maintenance visits — cited in 2 separate 1-star reviews. (2 of 100 reviews)
  • Emergency service gated behind 'preferred customer' membership — non-members calling at 5 PM for a failed furnace were not told about the tier restriction until a second callback. (1 of 100 reviews)
  • Surprise fees: 1 review documents a $94 trip charge for a tech who arrived without the part, with a subsequent $882 flat-rate repair bill (themeCounts.surprise_fees=1). (1 of 100 reviews)

To be fair

  • Fast dispatch cited in 12 of 100 analyzed reviews (themeCounts.fast_response=12); AI scheduling rerouted one job from 24-hour queue to 2-hour arrival. (cited in 1 of 100 reviews)
  • Workmanship flagged positively in 11 of 100 reviews; technicians noted for catching code violations missed by prior companies. (cited in 1 of 100 reviews)
  • Sewer line repair praised for team coordination and minimally invasive solution across multiple crew members. (cited in 1 of 100 reviews)
What reviewers praise
“Jacob, Michael and Casey were all Amazing. Jacob checked our furnace and made sure it was safe and running. ($50) Michael came and was the real hero and unclogged both our shower drains. ($1200) Casey drained and checked our hot water tank and gave us an …”
Kris Hojdar · ★★★★★ · Google · Feb 2026
The most critical take we found
“A friendly word of caution to those considering Wilson - their general business model for the healthy home membership appears to be offering 'free' services as part of their package. However, they will often then try to charge/recommend unnecessary …”
James Fitzgibbon · ★ · Google · Nov 2025

We read 100 of 565 reviews · newest from Feb 2026

(234) 268-0081
Full report →Website ↗

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Chagrin Falls we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,059 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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