Roto-Rooter Plumbing & Water Cleanup
Plumber · Solon, OH · Open 24 hours per Google listing
Our verdict
4.9 stars, 2,297 Google reviews, BBB A+ accredited; 83 of 100 analyzed are 5-star with workmanship cited 18 times — but 4 reviews cite expensive pricing and 1-star complaints allege $1,500 toilet installs and $250 charges for zero-work gas checks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Workmanship theme in 18 of 100 reviews; Owen specifically praised for diagnosing frozen sewer line that the regular plumber could not fix, with cleanup and follow-up explanation included.
2 cited reviews
“Andrew was so helpful and friendly, and spent a lot of time helping us resolve the issue of our frozen sewer line. He helped clean up afterwards, and explained the work he'd done and what we could do to prevent further issues. Our regular plumber was not able to fix our frozen sewer line, and I'm so glad I called this company for backup. They did great work for a very reasonable price.”
“Owen was are tech. He was amazing. He did great at keeping us informed on our plumbing issues. He was polite and treated my mom and I with respect. He did not 'dumb down' the information. He cleaned up wonderfully.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sunday/holiday emergency response confirmed: water tank replaced on a Sunday in a couple of hours; sewer blockage cleared day after Christmas when customer needed immediate help.
1 cited review
“Matt Z! From Roto Rooter showed up and showed out! We appreciate you coming out and taking care of us on a Sunday! He's skilled to come in a change out my water take in a couple hours!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
fast_response theme in 14 of 100 reviews; same-day-plumber slug in 7 reviews including sewer backup on a Sunday and sewer auger on Christmas Eve.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Toilet installation charged at $1,500 for a job customer assessed as 'easy' and assisted with — customer called it fraud; tech Bill did not adjust price.
“Don't use Roto-Rooter in your area. They will over charge and lie about what it takes to repair or replace what you need done. We had Bill replace our toilet that was a simple installation that should have been only at the most $500 and he charged $1,500 knowing it was FRUAD!”
Red flag
Gas pipe pressure check: 30 minutes of work, no seal found, $250 charged — open gas pipe end left unsealed in basement ceiling discovered 8 months later during unrelated maintenance.
Cited in 1 of the 100 reviews we analyzed.
expensive theme in 4 of 100 reviews; one reviewer paid $1,500 for a simple toilet installation estimated at $500 maximum; another charged $250 for 30 minutes of zero-diagnostic gas pipe work.
“Don't use Roto-Rooter in your area. They will over charge and lie about what it takes to repair or replace what you need done. We had Bill replace our toilet that was a simple installation that should have been only at the most $500 and he charged $1,500 knowing it was FRUAD!”
Cited in 2 of the 100 reviews we analyzed.
Price escalation mid-job documented: one reviewer's repair bill kept increasing as technicians identified new items, leaving the original problem worse than before.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very disappointed. Two men came out I had to ask for masks. Luckily I had laid Blankets for them to walk on. Their price kept going up as they found more things they needed to do to fix what I wanted. Problem is worse since they fiddled with the plumbing. I would never call them again. Their first quote was three times what I found. Plus they kept adding costs.”
“Completely ripped me off. Charged well over 4x what local companies charge. Created a larger leak then they were hired to repair and wouldn't come fix their mess up for another 12 hours. Did a complete hack job on inside and outside pipes. Refused me to work with me at all. Absolutely avoid this company.”
“Overpriced and lazy. 8 months ago, a Roto Rooter plumber came over to my house to check the pressure on my gas pipes to see if it was possible to have a gas stove. He spent 30 minutes checking the pressure and it didn't even hold pressure for 1 second (should have been a hint!). He was happy to charge me $250 for doing nothing and left. Fast forward to today, I was doing some maintenance on my furnace and I looked …”
Positive
“Owen was very informative and clear on everything regarding the service needed. Before diagnosing that I needed a full replacement water tank, he took the time to look for any potential alternative issue that wouldn't require it (but I knew it probably did). He answered all my questions, the financing process was easy, and communication was great.”
“I cannot say enough amazing things about the service we received from Owen. From the moment he arrived, it was clear that he is not just a plumber — he is a master of his craft. He was punctual, professional, and incredibly knowledgeable. He quickly diagnosed the issue, explained everything in a way that was easy to understand, and handled the repair with confidence and precision. What stood out most was his …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Eastlake · Stow