Wilson Plumbing, Heating, and Electric
Plumber · Solon, OH · Open 24 hours per Google listing
Our verdict
4.9★ across 565 reviews but 19 of 100 sampled are 1-star, with recurring complaints about upselling unnecessary services and quotes 2-3x market rate for basic repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast dispatch cited in 12 of 100 analyzed reviews (themeCounts.fast_response=12); AI scheduling rerouted one job from 24-hour queue to 2-hour arrival.
1 cited review
“The AI bot had us scheduled 24 hours out. I responded to the text reminder and Brian was dispatched within 2 hours. Big ups to Wilson!”
Workmanship flagged positively in 11 of 100 reviews; technicians noted for catching code violations missed by prior companies.
1 cited review
“Stephen E. did a great job. He pointed out issues that were not up to code that prior technicians never mentioned. Glad to have these issues addressed before major issues happen.”
Sewer line repair praised for team coordination and minimally invasive solution across multiple crew members.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell pattern on membership 'free' services: technicians recommending unnecessary products (water softeners, new tanks) during included maintenance visits — cited in 2 separate 1-star reviews.
Cited in 2 of the 100 reviews we analyzed.
Red flag
Emergency service gated behind 'preferred customer' membership — non-members calling at 5 PM for a failed furnace were not told about the tier restriction until a second callback.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Surprise fees: 1 review documents a $94 trip charge for a tech who arrived without the part, with a subsequent $882 flat-rate repair bill (themeCounts.surprise_fees=1).
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints appear in 25 of 100 service-mention reviews; a clogged-drain job quoted at $760–$900 (camera optional) after an initial $4,000 'preventative maintenance' pitch.
“The plumber initially quoted me $4,000 in "preventative maintenance." I told him absolutely not, we just need the pipe cleared...He then quoted me over $900 to use a camera and $760 for no camera. I could not believe the price”
Cited in 3 of the 100 reviews we analyzed.
Appointment scheduling reliability issues documented: customer waited from 10:30 AM to after 4 PM with repeated reassurances, ultimately no-showed.
“At 3:54 p.m.I got a reply thanking me for my patience & telling me I was the next stop on the list. At 4:16 p.m. I wa”
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“A friendly word of caution to those considering Wilson - their general business model for the healthy home membership appears to be offering 'free' services as part of their package. However, they will often then try to charge/recommend unnecessary service. As example, we had plumber (Michael Dillree) come to our house flush our hot water tank. A free service then scheduled as a matter of convenience with our …”
“I was very discouraged with this company and the company out of Akron that bought them!!! I came home the furnace was not working, of course it was 5pm,called was on hold for 20 minutes.Then pushed over to the answering service who took the information down at no time telling me that I need to be on their preferred customer service list to be able to get emergency service that night!!I had to call back at 6pm …”
“I would not recommend Wilson's Plumbing unless you would like to pay double what you should for your service. We had a clogged toiled and had removed the toilet, had a wax ring replacement etc. and did not have a tool that could get to the clog. We have young children at home and needed a working toilet on our main floor. The plumber initially quoted me $4,000 in "preventative maintenance." I told him absolutely …”
Positive
“Jacob, Michael and Casey were all Amazing. Jacob checked our furnace and made sure it was safe and running. ($50) Michael came and was the real hero and unclogged both our shower drains. ($1200) Casey drained and checked our hot water tank and gave us an estimate for potential issues. ($50)”
“Brian E was a straight up "G". Nice guy, knowledgeable and had our furnace back up and running during the coldest day of the year. Furthermore, the AI bot had us scheduled 24 hours out. I responded to the text reminder and Brian was dispatched within 2 hours. Big ups to Wilson!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9★ vs Yelp 1-star reviews citing $4,000 upsell attempts and appointment no-shows — significant tone gap between platforms.
Should you hire Wilson Plumbing, Heating, and Electric?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Wilson Plumbing, Heating, and Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Wilson Plumbing, Heating, and Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Stow · Burton