My Guys Plumbing, Heating & Air Inc
Plumber · Hudson, OH · Open 24 hours per Google listing
Our verdict
Lightning-fast emergency response (under an hour at 9pm) with strong workmanship, but a critical safety lapse on furnace installation raises serious concerns about quality control.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 2 reviews specifically mention rapid after-hours arrival (within 1 hour at 9pm during a storm, same-day service)
1 cited review
“came out within an hour and determined that the flue piping”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviews praise professionalism, cleanliness, and thoroughness in installations and diagnostics
2 cited reviews
“came out within an hour and determined that the flue piping”
“going above and beyond to get our HVAC up and running”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Staff go above and beyond on customer communication: one tech explained allergy filtration systems in detail room-by-room; another worked collaboratively with another company's technician to solve a complex problem
2 cited reviews
“going above and beyond to get our HVAC up and running”
“came out within an hour and determined that the flue piping”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical safety failure: furnace fasteners not properly tightened after December installation, creating a gas leak hazard that could have been 'fatal for my family.' Issue only discovered weeks later when a different plumber performed a bubble test.
“My Guys didn't tighten the fasteners properly! egregious and could have been fatal”
Pricing_fairness dimension scored 0/100 with no supporting evidence in these 5 reviews—gap between low dimension score and 4.6/5 Google rating suggests potential billing complaints in broader review set not captured here
Post-installation cleanup issues: one reviewer reported overlooking 'mess they left in my basement and yard after installing the furnace'
“My Guys didn't tighten the fasteners properly! egregious and could have been fatal”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My Guys installed a new furnace in my home in December. It's been working well (hence, the two-star rating). However, I had a plumbing repair on my water tank done by a different company yesterday, and came home from work today to the scent of gas. Naturally, I called the other company and although the tech said he hadn't touched any gas lines, he still stopped by on his way home to check things out. He performed a …”
Positive
“We recently had an issue with our water heater where the gas flow seemed to be surging. I called the installer, Klooz Plumbing, who diagnosed the issue after changing out several parts to the flue. Klooz called the installer of the flue vent system, My Guys Plumbing, Heating, and Air. The My Guys plumber, Greg, came out within an hour and determined that the flue piping in the attic was improperly angled. Within a …”
“I have only great things to say about Evan. He came in said his name and stated he was here to install my furnace. He went to work like a engine running. He dismantled the old and the other gentleman (don't know his name), took it away and brought in the new one. I went down to take a peek and asked a few questions and Evn answered ever question to my understanding. When he was done he cleaned up, it looked …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 322 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire My Guys Plumbing, Heating & Air Inc?
Best for
- Water heater install/repair
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own My Guys Plumbing, Heating & Air Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
My Guys Plumbing, Heating & Air Incisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Strongsville · Stow