1-Tom-Plumber
Plumber · Cleveland, OH · Open 24 hours per Google listing
Our verdict
5.0 Google stars across 1,053 reviews with BBB A+ accreditation; 98/100 analyzed reviews are 5-star with workmanship theme=28 — standout for middle-of-the-night emergency dispatch and toilet/drain diagnosis depth, but pricing drew 1 complaint ($360 for a wax ring).
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Emergency night dispatch confirmed: technician arrived same night for sewage-flooding basement day before a move-in, repaired one toilet that night and scheduled the second
2 cited reviews
“Jay came out in the middle of the night and immediately put us at ease. He quickly identified the issues, explained everything clearly, and got to work right away. His professionalism, calm demeanor, and willingness to show up during an emergency made an incredibly stressful situation so much more manageable.”
“Tom was amazing! We had a sump pump that failed and our basement was flooded. Tom came on a Sunday night to change out our pump. He was a life saver.”
workmanship theme=28 across 100 reviews; techs run camera and auger after clearing, vs competitors who close the ticket without verifying — noted explicitly in multiple quotes
1 cited review
“Jay Hagar came and quickly found the burst pipe and went to work repairing it and gave me some tips on why the pipes burst and ways to try to prevent it. He took the time to check the whole line and afterwards he checked the water pressure in all of my bathrooms and shower after he restored my water. Great company, great workers and excellent price even in an emergency!!!!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Sewer jetting priced within budget for holiday-week emergency with roots in clay pipes; technician spent extra time when jetting required longer than planned
1 cited review
“Jay was knowledgeable and respectful, communicated well, and worked hard (as the clear out of the external pipes required more time to jet through than planned). The price was great and fit within my budget, and the issue has been solved completely!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 reviewer quoted $360 to replace a $5 wax ring — a 20-minute DIY job; pricing transparency on simple repairs is a concern
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Before the man start it, he won $360 which is ridiculous. I did it myself. I bought a five dollar wax ring. Removed the toilet put it back on. It took 20 minutes. I do not recommend this plumbing company at all. They're only out to scalp you for money.”
“Zero stars! No permit ! DID NOT ! Have work inspection by Willowick building inspector and inspector knows work was done with no permit . ( Sean Brennan ) Zack , told me my water meter was leaking and my bathroom water tasted bad because my water line was broken. Come to find out the line was Copper and there was no visible break ( per Lake County water utility supervisor) they pulled out the copper pipe so hard …”
Positive
“Jay with 1-tom completed a job working on my kitchen sink and did remarkable and professional work. He showed up on time, I received fantastic communication throughout the whole booking and invoicing process. Now my family can sleep well at night knowing our kitchen drain line won't ever flood our home again. Thank you Jay, and thank you 1-tom-plumber!!”
“This is my go to plumber Kevin Zilke and his crew. Jay Hagar came and quickly found the burst pipe and went to work repairing it and gave me some tips on why the pipes burst and ways to try to prevent it. He took the time to check the whole line and afterwards he checked the water pressure in all of my bathrooms and shower after he restored my water. Great company, great workers and excellent price even in an …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire 1-Tom-Plumber?
Best for
- Emergency and same-day calls
- Complex installs and remodels
- Emergency and burst pipe repair
- Toilet repair and installation
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
1-Tom-Plumberisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Eastlake · Chagrin Falls · Cleveland · Burton