Free Flow Plumbing
Plumber · Solon, OH · Open 24 hours per Google listing
Our verdict
4.9★ on 295 reviews with BBB A+ accreditation; fast_response in 21 of 100 reviews including documented late-night outdoor repair in freezing temps and weekend kitchen sink fix — two Yelp 1-star reviews cite property damage and overcharging.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Late-night emergency response documented: responded to after-hours call and completed indoor and outdoor work in freezing temperatures within one hour; weekend kitchen sink resolved by Saturday night
2 cited reviews
“Free Flow Plumbing responded to a late-night service call and came to the job site within an hour and completed both indoor and outdoor work despite freezing temperatures.”
“Excellent all the way around. Kitchen sink problem occurred on a Friday night, had to be a weekend of course, and was fixed by Saturday night. Couldn't appreciate the quick turn around more. John was friendly and courteous, and gave us several options.”
fast_response theme in 21 of 100 reviews; fair_pricing in 5; same-day service mentioned 6 times; water heater replaced and all necessary hardware upgraded in prompt visit
1 cited review
“Our gas water heater failed and started leaking. Another excellent experience with prompt service and a replacement of all necessary hardware and also necessary upgrades with the new water heater. Good pricing and great work.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Small-business character noted by multiple reviewers: owner John removes shoes without being asked, jokes with kids, pulled reviewer out of ditch as a Good Samaritan refusing payment
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Property damage dispute: reviewer documents cracked stairs during water heater removal and mud/water trail left uncleaned; Free Flow disputed liability and refused to cover stair replacement
“In transporting the new/old hot water heater to and from the basement, they dragged the dolly with no cushion up/down the stairs, cracking nearly every stair — most in 2 places. They also left a huge mess of mud, snow, and water leaked from the hot water heater, all the way down the stairs.”
Two Yelp 1-star reviews allege property damage (stair flooring cracked during water heater transport, company refused to cover full replacement cost) and verbal overquoting vs actual price
“In transporting the new/old hot water heater to and from the basement, they dragged the dolly with no cushion up/down the stairs, cracking nearly every stair — most in 2 places. They also left a huge mess of mud, snow, and water leaked from the hot water heater, all the way down the stairs.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Free Flow Plumbing replaced my hot water heater earlier this year. In transporting the new/old hot water heater to and from the basement, they dragged the dolly with no cushion up/down the stairs, cracking nearly every stair - most in 2 places. They also left a huge mess of mud, snow, and water leaked from the hot water heater, all the way down the stairs and into the basement and did not even attempt to clean it …”
“He asked me what was wrong and I told him I thought the garbage disposal in the kitchen was bad and word replace it with a $500 garbage disposal without even checking to see if the old one was no good .Charged me $ 45.00 . Got a second estimate on the garbage disposal and ended up not even needing a new disposal”
Positive
“Free Flow Plumbing is the only plumber that we’re going to use while living in the Cleveland area. They are professional and friendly. Small details like taking off shoes without my needing to ask, being as clean as possible (toilets can only be so clean, haha), and making jokes with my young kids. They were on time and efficient. I will definitely be recommending them to anyone who asks.”
“Love free flowing plumbing! John is always saving the day! He’s done work at more than one of my businesses and my own home! Oddly enough, with the weather last week, I slid into a ditch and he coincidently pulled up as a Good Samaritan to check on me and towed me out, refusing to take money. He is just the absolute best! Cannot say enough good things about this owner and his company! He’s done it all! Def …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google/BBB signals are strongly positive (4.9★, A+ accredited) while 2 Yelp 1-star reviews allege property damage and pricing misrepresentation — platforms diverge on this specific issue.
Should you hire Free Flow Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Free Flow Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Free Flow Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Chagrin Falls · Cleveland · Eastlake · Stow