AAA Advanced Plumbing & Drain
Plumber · Cleveland, OH · Open 24 hours per Google listing
Our verdict
4.5 stars on 349 Google reviews; 89 of 100 analyzed are 5-star with themeCounts.professional=55 — fast response in 11 reviews, but dispatcher rudeness and a tech conduct complaint flagged in 2 Yelp 1-star reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response cited in 11 of 100 reviews; same-day service confirmed in 8 reviews — Jeremy resolved a drain backup in under an hour the next day
1 cited review
“Jeremy came quickly the next day and was also empathetic, caring and a great listener. He was able to quickly assess and fix our problem in less than an hour. The pricing was absolutely fair”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Office staff communication praised — Jay on phones described as empathetic and thorough; techs explain every step
2 cited reviews
“Jeremy came quickly the next day and was also empathetic, caring and a great listener. He was able to quickly assess and fix our problem in less than an hour. The pricing was absolutely fair”
“Nick and Nick (yep) were courteous, professional, communicative and knowledgeable. They were wonderful to work with and explained everything in depth, answered every question I had and got the job done and did it well.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review links to tech arrest record with public records URL — company contracted via home warranty (American Home Shield). Only 1 complaint but specific and verifiable.
Cited in 1 of the 100 reviews we analyzed.
Dispatcher rudeness documented in 1 Yelp review — policy to reschedule if call not answered immediately enforced aggressively while tenant waited hours
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Firstly no only was this guy completely inappropriate, he broke the shower drain causing a leak down into the living room ceiling all over new furniture and flooring along with the freshly painted ceiling. Contracted through American home shield- BEWARE https://bustednewspaper.com/ohio/voorhies-matthew/20231117-101700/”
“The plumber was sent out through a Home Serve warranty. He was actually decent and diagnosed a problem of broken pipe under the floor of the basement bathroom. He took pictures and told me a possible price range and told me that someone from Advanced Plumbing will contact me either that afternoon or at the latest the next day with the official quote. in the meantime my upstairs facilities were out of order until the …”
“July 22: Supposed to show between 8 and 12. I left a voicemail since no one answered asking if we would be notified when anyone would be on their way. 11:27 Tenant receives a voicemail saying about rescheduling since she didn't answer immediately. I called and said do not reschedule. My Tenant had been waiting for hours. Dispatcher was very rude saying it's company policy to reschedule if they don't get an …”
Positive
“AAA Advanced plumbing was amazing to work with. They were quick, priced fair, and extremely communicative. Evan, Dan, and their crew were very knowledgeable and professional. Would absolutely hire them again!”
“Our family is pleased to give Advanced Plumbing and Drain LLC a 10+stars review for their excellent service. In March, Mr. Steve provided plumbing repairs in our bathroom. The office staff was efficient and friendly, and Mr. Steve was knowledgeable, respectful, and explained every step of the process. We highly recommend Advanced Plumbing and Drain LLC to anyone seeking trustworthy and professional plumbing services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire AAA Advanced Plumbing & Drain?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own AAA Advanced Plumbing & Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
AAA Advanced Plumbing & Drainisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Strongsville · Chagrin Falls · Eastlake