Mr. Rooter Plumbing of Cleveland
Plumber · Cleveland, OH · Open 24 hours per Google listing
Our verdict
4.8★ across 4,338 reviews but 30% 1-star in 100 sampled; BBB A+ yet multiple reviews allege hidden fees, upsell pressure, and one technician reportedly used a customer's phone to post a fake Google review.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday and same-day appointments available; sends technician photo and ETA notification via email before arrival
Cited in 2 of the 100 reviews we analyzed.
Technicians who explain code upgrades and bring work up to standard — added shut-off valve, thoroughly checked for leaks
1 cited review
“Matt Omilion did an incredible job replacing our water heater. He thoroughly checked for leaks and provided us with a high level of confidence in reliability and safety.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician reportedly used customer's phone without permission to post a fake Google review during a service call (Yelp, August 2025)
“Mr. Geng asked to use my wife's phone under the pretense of showing her a few things. When she received it back, the screen showed a "Thanks for the review" page from Google.”
Red flag
Pattern of upselling unnecessary sewer replacements based on inflated diagnoses — at least 2 detailed accounts of misdiagnosis costing $15k–$40k
“$15,000 later they said we would have no more problems. Next time it rained the laundry room flooded. After futzing around for 2 months, and for a total of $40,000 they hadn't fixed it and we gave up.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Hidden fees reported: $250 drywall cut billed without prior disclosure; hydro-jetting warranty voided without cause
“I strongly advise against using this company. My experience was defined by hidden fees, predatory upselling, and dishonest business practices.”
7 of 100 reviews cite excessive pricing; one customer paid $40,000 total for sewer work that never resolved the problem
“$15,000 later they said we would have no more problems. Next time it rained the laundry room flooded. After futzing around for 2 months, and for a total of $40,000 they hadn't fixed it and we gave up.”
1 more cited review
“I strongly advise against using this company. My experience was defined by hidden fees, predatory upselling, and dishonest business practices.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
7 slow-response complaints; 3 poor-workmanship flags including cartridge installed upside-down and vent flashing installed over shingles
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called Mr. Rooter on 12/28/25 and advised them that I needed a technician to come out same day. I had to shut the water off to my house to change a Moen shower faucet cartridge. The cartridge was stuck and would not come out. Mr. Rooter showed up around 6 pm. He spent no more than an hour. He said the cartridge was fixed and asked me to turn the water on only to tell me to immediately turn off the water. He …”
“We called them to look at our hot water tank that had possible damage due to a sewage backup that happened in our basement. Within minutes of looking at it, the plumber said it wasn't fixable. He didn't even try to assess if there was any water damage. Then, to make it even worse, quoted us $1900 to replace it and said our current setup wasn't up to code (which is a lie).”
“If I could give them less then 1 star I would. I hired them on 10/22 to install a bathroom fan roof vent. On 10/24 I was able to get on the roof and see the work. IT WAS TERRIBLE! They installed vent wrong (see picture) the vent flashing was installed over the shingles and covered in tar. 10/25 I called them and they scheduled the same technician to come back out that same day. I left work early and arrived home. …”
Positive
“My experience with Mr. Rooter was a pleasant one. They came out fast and gave me a quote. Very professional! I appreciate how they made me feel like a priority.”
“Called on a Saturday to set up and appointment to have my garbage disposal services as it stopped working. I was shocked when they said they had an appointment later that morning. I loved that they sent me an email with a picture of the plumber before he came and called to let me know when he was on his way. Mike was fantastic and tried to fix it but In the end, we had to replace it. It was done in no time and was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8★ (4,338 reviews) conflicts with multiple Yelp 1-star accounts alleging fake reviews, upselling, and $40k unresolved sewer work.
Should you hire Mr. Rooter Plumbing of Cleveland?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Mr. Rooter Plumbing of Cleveland?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Cleveland, OH
The Plumbing SourceCONDITIONALRanked #13 of 15 in Cleveland · 4.9★ across 1,176 reviews with 90% positive sentiment; fast_response cited in 23 of 100 re…P.K. Wadsworth Heating & CoolingLOOK ELSEWHERERanked #14 of 15 in Cleveland · 4.8★ / 3,785 reviews, BBB A+ accredited, but 31% negative sentiment in analyzed sample; 4 …See all 15 plumbers we've reviewed in Cleveland, OH →
Nearby: Cleveland · Chagrin Falls · Strongsville · Stow