1-800-Plumber +Air
Plumber · Cleveland, OH · Open 24 hours per Google listing
Our verdict
1-800-Plumber +Air Cleveland: 81 of 95 analyzed reviews are 5-star but 6 are 1-star; fast_response in 17, communication in 12; pricing complaints in 2 reviews and 1 confirmed promise-not-kept on a $50 coupon.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response theme in 17 of 95 reviews — water heater leak inspected and replaced same day within 3 hours; late-night email resolved by next morning
1 cited review
“Water heater was leaking and they were very responsive in getting someone out to inspect. Allie did a great job with getting me scheduled and following up throughout the process. Carl was very helpful and informative. Completed the job within 3 hours the same day.”
Cited in 2 of the 95 reviews we analyzed — 1 cited review not excerpted here.
Office scheduling and follow-up praised in multiple reviews — Allie noted for follow-through throughout the process; staff kept customer informed on technician ETA
2 cited reviews
“Customer service was excellent - kind and very accommodating; she was able to get me on the schedule right away. Carl was also excellent - very responsive, clear in his explanations, punctual, professional, friendly, and worked efficiently.”
“Water heater was leaking and they were very responsive in getting someone out to inspect. Allie did a great job with getting me scheduled and following up throughout the process. Carl was very helpful and informative. Completed the job within 3 hours the same day.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pipe leak recurred after repair — customer had to call back; original tech did not double-check work before leaving
Cited in 1 of the 95 reviews we analyzed.
Upsell pressure documented: plumber appeared scripted, seemed annoyed when customer declined upgrades; toilet set crooked after $500+ install per 2-star review
“I ended up paying over 500 for him to put our toilet back on and loosely install and connect a small vanity. The toilet is crooked and on an angle and just not a very good job.”
Promise not kept: plumber committed to a $50-off coupon verbally but failed to deliver; management took 2+ weeks to respond to complaint after follow-up
Cited in 1 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The service was OK, but the repairman, Victor Moss, promised to give me a "$50 Off" coupon. When he forgot to supply it, I reminded him on a follow-up call, because there was a leak in the pipes he replaced under the sink. He said he had to check with his supervisor and would call the next week. When no call came two weeks later, I wrote a complaint to the company. There has been no response from anyone in the …”
“Be sure the get a second opinion... these guys looked at a gas leak for me and didn't complete the proper steps to identify the most trustworthy way to resolve the issue, then tried to charge me a ton of $”
“This experience started out in a very good way. Excellent customer service and support over the phone through conversation and text. The plumber arrived within the window. He seemed rushed and almost scripted in his speaking and I could barely ask a question. He attempted to upsell the services and seemed annoyed with my response of just wanting him to do as requested. I ended up paying over 500 for him to put our …”
Positive
“I had victor and he was amazing! Took his time , educated me on the situation and thoroughly advised next steps. He recommended camera inspection but i appreciate his patience and customer service! Excellent! I will be moving forward with service.”
“Very good experience. Water heater was leaking and they were very responsive in getting someone out to inspect. Allie did a great job with getting me scheduled and following up throughout the process. Carl was very helpful and informative, explaining in detail of what needs to be done and why. Completed the job within 3 hours the same day they came out. Would recommend this company to anyone.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Should you hire 1-800-Plumber +Air?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own 1-800-Plumber +Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
1-800-Plumber +Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Cleveland · Strongsville · Chagrin Falls · Stow